Tag: Reimage

Categories
Knowledge Support Support Categories Products exacqVision Hardware

Re-image fails on Linux G-Series Micro units above Ubuntu version 18.04

exacqVision G-Series Micro units may fail to write Exacq’s custom image of Ubuntu OS versions back to drive if the version is above Ubuntu 18.04 LTS.

Product

G-Series Micro

Steps to Reproduce

  1. Re-image a G-Series Micro Unit to an Ubuntu OS image above 18.04 LTS

Expected Results

The sysprep process should not fail

Actual Results

The sysprep process fails

Solution

  1. Re-image to Ubuntu 18.04 LTS from sysprep USB key instead of using 20.04 LTS or 22.04 LTS image.
  2. Run the following commands to step up in OS versions:
    sudo apt update
    sudo apt upgrade
    sudo apt dist-upgrade
    sudo apt autoremove
    sudo do-release-upgrade -f DistUpgradeViewGtk3

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Reference: AES-737

Categories
Knowledge Support Support exacqVision Server Categories Products

System Recovery using on-board recovery partition

Exacq systems built after 10/17/2015 include a special partition to allow for quick and easy system restoration to factory default conditions. This recovery will only affect your operating system drive.

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To start the Recovery, during system boot up, prior to loading the operating system, press the “S” key on your keyboard.

You will be prompted to confirm:

Press the “Y” key on the keyboard once and the system recovery will complete itself. Follow any prompts to continue, should they appear. The entire process often only takes a few minutes, but depends on the system.

After the recovery process completes, follow any on-screen setup guides to complete system setup if they are prompted for your system.

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