Use the exacqVision Illustra License Registration tool to claim your complimentary exacqVision license for eligible Illustra cameras.
Tag: Registration
Overview
Users entitled to free IP camera licensing from eligible Illustra cameras may easily claim a new license key for their exacqVision system online, without the need to contact Orders.
NOTE: It is best practice to declare your eligible cameras and apply the generated license as a first step during NVR setup to prevent those devices which may be freely licensed from consuming your paid licenses. This will save you time performing additional steps.
Requirements
- The NVR must be a system Built By Exacq (BBE), third party hardware with licensed exacqVision software is not eligible.
- Cameras must be on the eligible camera list. See link within the tool.
- The exacqVision Server license must have a current SSA.
Steps
- Access the Illustra License Registration page through the Dealer Portal or using the links within the exacqVision Client (24.03 and higher).
<br><br> - Enter the licensed MAC Address or system Serial Number.<br><br>
- The Current License field will update to display the number of paid and free Illustra licenses as well as the license level.
<br><br> - Beneath the MAC Address / Serial Number field, use the drop-down selector to enter the number of Illustra devices to add.<br>
NOTE: Only eligible Illustra devices will work with the free licenses, so it is best to be accurate with the number of devices used. Additionally, inflating this number will incur additional costs when it comes time to renew the SSA for your system. The number of licenses charges for SSA renewal will be displayed on the right, below the New License section.<br><br> - The New License section will appear below your Current License section. The New License fields indicate the total number of licenses for the system, broken down by paid and free Illustra licenses, along with the SSA expiration date.
<br><br> - Complete the fields for the Dealer information.<br><br>
- Enter the End User information for licensing.<br><br>
- Enter additional email addresses to send the soon to be generated license key to.
<br><br> - When you are ready, select the Declare Cameras button to generate the new license key.<br><br>
- Apply the new license to your exacqVision Server.
See How to I apply a license to an exacqVision Server
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Description
We are seeing a rise in cases where Cloudvue Gateways will not progress past the Registration Wizard. Everything goes normally until time to submit the registration. At this point nothing appears to be happening when clicking submit and users are unable to finalize the registration process.
Product
• Cloudvue Gateway
Steps to Reproduce
• Follow the instructions found in KB #16967 “Cloudvue Gateway Registration Wizard”
• Click Submit to submit the registration.
Expected Results
• Registration Wizard completes and Cloudvue Local page is displayed.
Actual Results
• Registration does not complete and will not progress past this point.
Solution
• It is recommended that these cases be escalated to L3.
• The workaround requires tunneling to the NVR and recreating the local Cloudvue database. KB#17178 “Dropping and Creating the smartvuedb Database”
• A ticket has been raised with Engineering AES-553, currently we are tracking Salesforce Cases to better understand the issue
Description
New Cloudvue Gateways will automatically launch the Registration Wizard when accessed via Cloudvue Local. This article has a description of the registration process using the web browser of a locally connected computer along with screenshots of each step.
Product
- Cloudvue Gateway
Basic Steps
- Using a computer connected to the same network as the Cloudvue Gateway enter the IP address of the Gateway in the URL bar of your web browser.
- Note: Google Chrome is the recommended browser. Other browsers may limit features within the program.
- The Gateway Registration Wizard will automatically display if a user does not already exist in the local Cloudvue database.
- Confirm your language and country settings.
- English and United States are the defaults.
- Use the drop-down menu to change the settings.
- Read and accept the End User License Agreement
- Read and accept the Privacy Policy
- Enter the Cloudvue Partner Code/ID
- Confirm the Partner Code/ID
- Click Assign if the Partner Code/ID is correct.
- Click Cancel to make corrections.
- Assign a Server Name
- Enter user information and configure a password for the Primary/Administrative User
- NOTE: You can change the administrator later if needed
- Submit the registration.
- The Cloudvue Local interface is now available.
- Add cameras and configure.
Cloudvue Gateway Registration Wizard Screenshots
