Tag: Recovery

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exacqVision License Recovery

Description

An event, such as OS failure, requiring a reimage of your Exacq NVR may leave you with unlicensed exacqVision Server software. If you cannot locate a copy of the emailed license key from the time of purchase, or an exported copy of the .KEY file to use, what should you do?

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Import from Exacq.com

Perhaps the simplest method is to follow the steps below.

  1. Provide an internet connection to the system.<br><br>
  2. Open the exacqVision Client.<br><br>
  3. Select the cog wheel icon in the upper-left to enter the Configuration screen.<br><br>
  4. From the navigation tree along the left side, locate the server name and expand this option.<br><br>
  5. Beneath the server name, select Configure System.<br><br>
  6. On the System tab, locate the License area. Press the Import button and select ‘From exacq.com‘.<br><br>
  7. This method will automatically import the most recent license from Exacq. Note, that if the license key is expired you may need to change your installed exacqVision Server version to one released prior to the license’s expiration date.

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If the import fails or you are in need of other licensing information, contact Orders as directed below.

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Contact Orders

Orders may be contacted by phone or email. Please be prepared to offer the system’s serial number or licensed MAC address.

+1-317-845-5710 select option 3 for Orders when prompted.

exacqorders@jci.com

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Related Articles

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Knowledge Support Support exacqVision Server Categories

Refine Recovery Boot Loader Splash Screens

Description 

Definitions for exacqVision Server Recovery splash screens for systems using the refine boot loader.

Product 

  • exacqVision Server

Solution

Exacq systems have migrated to a new boot manager called refine.  This new manager has a new look with the same and more functionality than the previous grub boot manager.

The new splash screen is icon driven and is displayed when UEFI booting from a deployment key or for 8 seconds.  There are two versions of the screen with just slightly different functionality.

From a Deployment Key

  1.  Deployment       –  This is the default action and will autorun if no other option is chosen.
  2.  Wipe Machine   –  Will delete all RAID and all hard drive partition except the USB key.
  3.  Clonezilla            –  Boots the system into a Clonezilla O.S. environment.
  4.  Memory Test     –  Runs  passmark  memory test routine    

From the O.S. – Linux 20.04, Windows LTSC ,  Windows Server 2018

  1.  O.S                         –  This is the default action and will boot the deployed O.S.
  2.  Factory Restore   –  Will overwrite the current O.S. with the images that left the factory
  3.  Clonezilla              –  Boots the system into a Clonezilla O.S. environment.
  4.  Memory Test       –  Runs  passmark  memory test routine    

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Knowledge Support Support exacqVision Server

Retail Key Image Release Highlights – 202108

August 27,2021

New and updated zip files are now available on the public website

https://www.exacq.com/support/downloads/
Username: guest 
Password: exacqvisionip

 Highlights:

  • Introduced Ubuntu 20.04 (18.04 is now deprecated
  • Updated field recovery instructions are packaged within the zip files
  • The following motherboards do NOT support Ubuntu 20.04 and servers with these motherboards that need to be re-imaged must use Ubuntu 18.04/RETAIL1804-21.03.5.zip
    • Q87MA
    • H81-X1
    • D180S
    • D190S
    • D290S
  • Customers who only have LTSB license must use Windows 10 LTSB/RETAIL10-20.03.0.zip
  • Customers who only have 2016 license must use Windows Server 2016/RETAIL2016-20.06.0.zip
  • Transition from grub to rEFInd (look and feel has changed as noted in field recovery instructions).
  • Transition from custom-built Clonezilla to off-the-shelf Clonezilla which adds progress bars, much nicer.
  • Automatic recovery partition creation, once Deploy Cleanup (desktop shortcut) is executed, the system will automatically reboot and capture factory image, then automatically reboot again into OOBE.
  • New error log, if any errors occur anywhere in the entire process, there will be a collection of logfiles written to the “logs” folder on the USB key itself.  Users can provide these to us for analysis.

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Knowledge Support Support exacqVision Server Categories Products

System Recovery using on-board recovery partition

Exacq systems built after 10/17/2015 include a special partition to allow for quick and easy system restoration to factory default conditions. This recovery will only affect your operating system drive.

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To start the Recovery, during system boot up, prior to loading the operating system, press the “S” key on your keyboard.

You will be prompted to confirm:

Press the “Y” key on the keyboard once and the system recovery will complete itself. Follow any prompts to continue, should they appear. The entire process often only takes a few minutes, but depends on the system.

After the recovery process completes, follow any on-screen setup guides to complete system setup if they are prompted for your system.

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Categories
Knowledge Support Support Categories exacqVision Hardware Products

Windows 7 (Non-Embedded) exacqVision Recovery Procedure

If you have a RAID system and no SSD or mSATA device, create the volume before proceeding:

  1. Press Alt-3 to enter the 3ware RAID BIOS.
  2. Select Non-recoverable Array with the space bar and press the Tab key.
  3. Navigate to Delete Unit and press Enter.
  4. Press Enter to confirm.
  5. Select all available drives by navigating to Direct Attached and pressing the space bar.
  6. Press the Tab key to navigate to Create Unit.
  7. Set Array Name to Exacq.
  8. Set RAID Configuration to RAID 5.
  9. Set StorSave Profile to Performance.
  10. Navigate to Advanced and press Enter.
  11. Set Boot Volume Size to 57.
  12. Set Initialization Method to Background.
  13. Navigate to OK and press Enter.
  14. Navigate to OK and press Enter again. Confirm write cache by pressing Y.
  15. Press any key.
  16. Press F8 and confirm the array creation.

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As a security measure, booting your system from the CD is disabled at the factory. To change this:

  1. Start your exacqVision Server
  2. At the BIOS startup screen, press F2 to edit the BIOS.
  3. The BIOS password has been set to admin256 at the factory.
  4. On the boot menu, enable Boot from CD and move the UEFI Optical option to the top of the boot order.
  5. Save the BIOS settings and exit.

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Install Windows 7 64-bit:

  1. Insert the Windows 7 64-bit CD into the drive and restart the system.
  2. Press any key to boot from CD.
  3. Click Next and then Install Now.
  4. Read the license information and select I Accept the License Terms. Click Next.
  5. Click Custom (Advanced).

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If installing Windows on a RAID system, you must first load the controller drivers to see the partitions:

  1. Remove the Windows 7 CD and insert the Exacq Utilities CD.
  2. Click Load Driver and browse to the Utilities CD
  3. Navigate to \Recovery\Drivers\Current\RAID, select your RAID Controller, and then select x64
  4. Click OK to load drivers.

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Continue the procedure:

  1. Press Shift+F10 on the keyboard to open a command prompt.
  2. Type diskpart and press Enter.
  3. To find the drive number of the desired OS Drive, type list disk and press Enter. Note the disk number (X) of the desired operating system drive.
  4. To find the volume letter of the CD drive, type list volume and press Enter. Note the volume letter (Y) of the CD drive.
  5. Type exit and press Enter. You should see X:\Sources.
  6. Type diskpart /s Y:\Recovery\EFIPart\EFIPartX.txt and press Enter.
  7. Press F5 to refresh the menu and select the Primary Partition labeled OSDrive. Click Next.
  8. When prompted, enter exacq as the username and computer name. Do not use admin or user as the username. Click Next.
  9. Enter the password vision for the username, retype the password, and enter a password hint. Click Next.
  10. Enter the 25-character license found on the sticker attached to the system chassis. Click Next.
  11. Click Use Recommended Settings.
  12. Select the time zone and date/time information. Click Next.
  13. Select the Network type. Windows then starts up.
  14. Remove the Windows 7 CD.

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Install motherboard drivers:

  1. Click Start and type devicemgmt.msc in the Search bar and press Enter. This opens Device Manager.
  2. Note the drivers not installed (those with a yellow exclamation point) and close Device Manager.
  3. Create a new folder on the Desktop and name it temp1.
  4. Insert the exacqVision CD.
  5. Browse to the CD drive and open the Recovery\Drivers\Current\Intel directory.
  6. Run the executable beginning with INF to install the Intel Chipset support.
  7. Click No when it asks you to restart your computer.
  8. Run the executable beginning with AUD_Win7 to install the audio drivers.
  9. Run the executable beginning with GFX_Win7 to install the Intel Graphics driver.
  10. If a self-extractor pops up, browse to the temp1 folder on the Desktop and click Unzip.
  11. Open the temp1 folder on the desktop and run Setup.
  12. Click No when it asks you to restart your computer.
  13. Run the executable beginning with PROWin7_64 to install the network drivers.
  14. Install the drivers and select Drivers, IntelPROSet, and Advanced Network Services.
  15. Run the executable beginning with USB_3.0_Win7 to install USB 3.0 drivers.
  16. Restart the exacqVision server.
  17. If you have a RAID system, install setupWindows_x64.exe located in \Recovery\Drivers\Current\RAID\3Ware-RAID-97xx.

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Partition disks and adjust display settings:

  1. Click Start, Computer, and Open C: Drive (leave open).
  2. Open the Utilities Disk in another window, navigate to \Recovery, and copy the entire Maintenance folder to C:\.
  3. To partition the rest of the drives, right-click RUNWinDiskPrep.bat and select Run as Administrator. Close Auto-Play boxes for new drives.
  4. Right-click any open space on the Desktop and select Screen Resolution. Choose any resolution 1024×768 and higher.

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Set up Windows user accounts:

  1. Open the \Recovery\Exacq folder on the CD and run UserAccountSetup.exe. The system will reboot three times during this process.
  2. When the system reboots, it automatically logs in as a user. To perform the remaining steps, you must log in as an administrator. Click Start and then Log Off User…. When the login screen appears, choose admin. The default password is admin256.
  3. Hybrid systems only (skip this step if you have an IP only system):
    1. Click Start, Computer, and Open C: Drive.
    2. Navigate to Maintenance.
    3. Right-click on BoardPrep.bat and select Run as Administrator (requires Exacq Utilities CD).
    4. Confirm board type and installation by pressing Y.
    5. Restart system after installation completes.

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Run evSysPrep:

  1. Run the exacqVisionSystemSetup program from the \Recovery\Exacq directory.
  2. Click the Scan Hardware button and let it detect the hardware.
  3. Enter the chassis serial number from the sticker on the side of the box, starting with ER.
  4. Click Prepare System and then restart the exacqVision system.

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Install exacqVision Software:

  1. Run RUNME.exe from the CD.
  2. Click Install exacqVision Server Software. This installs exacqVision Client, exacqVision Server, and exacqVision Web Service.

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For security, you might want to disable booting your system from CD:

  1. Re-start your exacqVision system.
  2. At the BIOS startup screen, press F2 to edit the BIOS.
  3. The BIOS password has been set to admin256 at the factory.
  4. On the boot menu, disable Boot from CD.
  5. Save the BIOS settings and exit.

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Windows-7-Non-Embedded-exacqVision-Recovery-Procedure.pdf
Categories
User Guides exacqVision Server Categories Products

Re-installing an exacqVision Capture Card Driver

Important

  • Beginning 12/14/2021 extension of the SSA “Software Subscription Agreement” will be restricted on systems which have an eDVR capture board. In addition, starting with exacqVision Server version 22.06 the XDVPI plugin has been removed and systems where the plugin is present will be blocked from upgrading. In order to either extend the SSA or update to 22.06 or higher the board and the XDVPI plugin must be removed.
  • Beginning 06/14/2021 extension of the SSA “Software Subscription Agreement” will be restricted on systems using the Dahua DHVECxxxx capture board. The board must be removed in order to extend the SSA.

Note: If your exacqVision Utilities DVD is labeled with a software version 5.6.1.43456 or later, use the following procedure. If your DVD is labeled with an earlier version, skip ahead to the second procedure.

Instructions for exacqVision utilities DVD Versions 5.6.1.43456 and later

Linux

  1. Insert the exacqVision Utilities DVD into the optical drive of the server. The disc will auto-launch.
  2. Double-click BoardPrep.
  3. Type the admin password (admin256 is default).
  4. Press 1 to install the driver.
  5. Press Enter to exit.
  6. Open a Terminal window.
  7. To confirm the module loaded, type the command appropriate for your system:

    eDVR    : lsmod | grep xdviomod
    sdvr, s7dvr, xsdvr    : lsmod | grep s6stretch
    Dahua    : lsmod | grep dm64xc
    tDVR: lsmod| grep Exacq

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Windows

  1. Insert the exacqVision Utilities DVD into the optical drive of the server. The disc will auto-launch.
  2. Navigate to the Recovery folder and then the Maintenance folder.
  3. Right-click BoardPrep and select Run as Administrator.
  4. Select OK to run.
  5. Press Y to install the driver.
  6. Restart the server.
  7. To confirm the driver has been installed, open Device Manager and verify that the board appears without any yellow exclamation mark.

Instructions for exacqVision utilities DVD Versions earlier than 5.6.1.43456

Determine which capture card is installed

Linux

  1. Enter the following in Terminal: lspci|grep 18a2
  2. The output might look similar to this:

    05:00.0 Multimedia controller: Device 18a2:0026 (rev 01)

    The portion after “Device” identifies the capture card. Write down this device code and proceed to Step B.
  3. If you see no results, enter the following in Terminal: lspci|grep TriMedia
  4. The output might appear similar to this:

    Multimedia controller: Philips Semiconductors TriMedia TM-1300 (rev83)

    This is an eDVR card. Write down this information and proceed to Step B.
  5. If you still see no results and you are sure this is a hybrid system, please contact technical support.

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Windows

  1. Open Device Manager. If the capture card driver is not installed, the card appears in the device list as Multimedia Controller under Other Devices.
  2. Right-click the Multimedia Controller entry and select Properties.
  3. On the Details tab, select Hardware IDs from the Property drop-down list.
  4. If the device is an exacqVision capture card, the returned Value should appear similar to the following:

    PCI\VEN_18A2&DEV_0026&SUBSYS_000018A2&REV_01

    The device code for the card in the example above is 18a2:0026, based on the numbers and letters immediate after VEN_ and DEV_. Write down your specific device code and proceed to Step B.
  5. If the card is an eDVR card, the returned Value should appear similar to this:

    PCI\VEN_1131&DEV_5402&CC_0480

    This is an eDVR card. Write down this information and proceed to Step B.
  6. If you do not see a Value similar to the ones listed above, and you are sure this is a hybrid system, try to find another Multimedia Controller in Device Manager or contact technical support.

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Download the driver

  1. If you have Internet access, you can find the driver in the following location:

    https://exacq.com/support/downloads.html

    Otherwise, you can find the driver on the exacqVision Recovery CD that shipped with your system.
  2. Use the following table to determine which driver to download:
Device Code
(from Step A)		Card TypeInstaller TypeLinux FilenameWindows Filename
19e5:xxxxDHVRC8008HBDahuadahua.debN/A
19e5:3520DHVEC8016HB (see note 1)Dahuadahua.debN/A
TriMedia TM-1300N/A (see note 2)eDVRxdvapi.debxdvapi.exe
18a2:0002VRC6016SDVRsdvr.debsdvr.exe
18a2:000aVRC6016CSDVRsdvr.debsdvr.exe
18a2:002bVRC6016CSDVRsdvr.debsdvr.exe
18a2:0020VRC7016LSDVRs7dvr.debs7dvr.exe
18a2:0023VRC7008LSDVRs7dvr.debs7dvr.exe
18a2:0025VRC7032SDVRs7dvr.debs7dvr.exe
18a2:0026VRC7016LXSDVRs7dvr.debs7dvr.exe
18a2:002A7008ESDVRs7eDVR.debs7eDVR.exe
18a2:002B7016XESDVRs7eDVR.debs7eDVR.exe
18a2:1974xsDVR6516SDVRxsdvr.debxsdvr.exe
18a2:19e8xsDVR6632SDVRxsdvr.debxsdvr.exe
5851:8008TDVR8008tDVRtdvr.debtdvr-Setup.exe
5851:8016TDVR8016tDVRtdvr.debtdvr-Setup.exe
5851:8032TDVR8032tDVRtdvr.debtdvr-Setup.exe
Note 1: Beginning 06/14/2021 extension of the SSA “Software Subscription Agreement” will be restricted on systems using the Dahua DHVECxxxx capture board. The board must be removed in order to extend the SSA..

Note 2: Beginning 12/14/2021 extension of the SSA “Software Subscription Agreement” will be restricted on systems which have an eDVR capture board. In addition, starting with exacqVision Server version 22.06 the XDVPI plugin has been removed and systems where the plugin is present will be blocked from upgrading. In order to either extend the SSA or update to 22.06 or higher the board and the XDVPI plugin must be removed.

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Install the driver

Linux

  1. Double click on the appropriate driver file found in Step B.
  2. Click Install Package.
  3. If asked for a password, enter admin256.
  4. After the installation is complete, click Close.
  5. Exit the package installer application by clicking the X in the upper-right corner of the window.

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Windows

  1. Run the EXE file found in Step B.
  2. Open Device Manager.
  3. Verify that the board appears as a device without any yellow exclamation marks.

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Note: For eDVR systems, you must run Control Center in Windows, or /usr/local/xdvapi/bin/xdvccl in Linux, to populate the device info in XDVAPI.ini.

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Re-installing-an-exacqVision-Capture-Card-Driver.pdf