Tag: Re-Image

Categories
Knowledge Support Support exacqVision Server

exacqVision sysprep Error “Failed to Write Model number”  

Title

exacqVision sysprep Error “Failed to Write Model number”  

Description 

During a full re-image of an exacqVision Server, while doing the sysprep, an error occurred “failed to write the model number”  (see Figure 1)  

Product 

exacqVision Server  

Solution

It was discovered that the integrator was using the wrong iso file for the unit.  In this case the NVR shipped with Windows Embedded and the integrator was re-imaging with a Windows 10 iso. 
 

Resolution:

  • The integrator should re-image using the correct iso file for the unit, in this case WES7.   
  • Alternatively they can see check to see if the unit can be upgraded to Windows 10 at https://exacq.com/upgrades/win10/ and if so purchase the upgrade kit.
Figure 1
Categories
Knowledge Support Support exacqVision Hardware

Windows Remote Desktop Connection/RDP Not Working

Title

Windows Remote Desktop Connection/RDP Not Working

Description 

This has been observed after the Operating system has been updated to Windows 10 on exacqVision Servers using the Win10 upgrade kit. 

Product 

Windows 10 Remote Desktop Connection RDP

Solution

  • Make sure you have run the Deploy clean-up script as per the exacqVision field recovery instructions.  
  • Check the desktop and if present double-click the Deployment Cleanup icon to launch the process. 
  • Once Cleanup has completed, the system will automatically reboot and take a factory image.  
  • When finished Remote Desktop Connection should work normally. 

Note:  This may also be applicable to systems which have had a full re-image performed. 

Public Knowledge Base Article #

Categories
Knowledge Support Support exacqVision Server

Retail Key Image Release Highlights – 202108

August 27,2021

New and updated zip files are now available on the public website

https://www.exacq.com/support/downloads/
Username: guest 
Password: exacqvisionip

 Highlights:

  • Introduced Ubuntu 20.04 (18.04 is now deprecated
  • Updated field recovery instructions are packaged within the zip files
  • The following motherboards do NOT support Ubuntu 20.04 and servers with these motherboards that need to be re-imaged must use Ubuntu 18.04/RETAIL1804-21.03.5.zip
    • Q87MA
    • H81-X1
    • D180S
    • D190S
    • D290S
  • Customers who only have LTSB license must use Windows 10 LTSB/RETAIL10-20.03.0.zip
  • Customers who only have 2016 license must use Windows Server 2016/RETAIL2016-20.06.0.zip
  • Transition from grub to rEFInd (look and feel has changed as noted in field recovery instructions).
  • Transition from custom-built Clonezilla to off-the-shelf Clonezilla which adds progress bars, much nicer.
  • Automatic recovery partition creation, once Deploy Cleanup (desktop shortcut) is executed, the system will automatically reboot and capture factory image, then automatically reboot again into OOBE.
  • New error log, if any errors occur anywhere in the entire process, there will be a collection of logfiles written to the “logs” folder on the USB key itself.  Users can provide these to us for analysis.