Tag: RAID Controller

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Knowledge Support Support exacqVision Server exacqVision Hardware

Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) – Windows

Title

Replacing MegaRAID Storage Manager (MSM) With LSI Storage Authority (LSA) – Windows

Description 

MSM has been found to have some exposure to CVE-2021-44228, the Apache Log4j remote code execution vulnerability, see statement from Broadcom Log4j2 Exposure (CVE-2021-44228).   As a result you may be able to replace MSM with LSA using the following instructions.  

Product 

  • MegaRAID 92xx Series RAID Controllers
  • MegaRAID 93xx Series RAID Controllers
  • Windows 10 (x64)
  • Windows Server 2016 (x64)
  • Windows Server 2019 (x64

Solution

Identify the controller using Knowledge Base Article #7244 “How to Identify the MegaRAID Controller Model on an exacqVision Server”

92xx series RAID Controllers 
Machines with 92xx series RAID controllers have the following options.

  • Uninstall MSM 
    • Manage the array using the BIOS available on boot
    • Manage the array using storcli
  • Update MSM 

93xx series RAID Controllers
For Machines with 93xx series RAID controllers MSM should be replaced with LSA.

Objectives

  • Uninstall MSM
  • Install LSA (See KB #7255 “LSI Storage Authority (LSA) Installation Screenshots – Windows”)
  • Copy storcli.exe and storcli64.exe
  • Restart exacqVision server
  • Verify LSA can be accessed and login is working
  • Verify Storage information in exacqVision client is correct

Uninstalling MSM

  • Press the Windows key on keyboard to open the Start menu
  • Locate and select MegaRAID Storage Manager
  • Expand and select Uninstall
  • Confirm that you want to remove MegaRAID Storage Manager
  • Right click on MegaRAID Manager icon on desktop and click “Delete”

Install LSI Storage Authority (LSA)

  • Download LSA from https://docs.broadcom.com/docs/007.019.006.000_LSA_Windows.zip
  • LSI website will require reading a download agreement, (scrolling down to the bottom of the agreement), clicking an acknowledgement checkbox, then click “I Agree” button
  • Once downloaded, unzip the file and open the resulting folder
  • You may see another zipped file. If so unzip that and open the resulting folder
  • Double click the setup.exe to begin the install process.
  • You will see a request to install OpenSLP, click Next
  • Check or tick “I accept the terms of the license agreement” and click Next
  • Choose Typical installation button
  • Click Install
  • Click Finish
  • At this time you may be prompted to install one or two other VC++ Redistributables. Click Next, OK, or Install if so
  • The InstallShield Wizard for LSI Storage Authority will appear. Click Next
  • Select “I accept the terms of the license agreement” and click Next
  • Customer Information, leave as default (Windows User and blank), click Next
  • Destination Folder, leave default and click Next
  • Select Standalone, click Next
  • Port configuration, leave default values of 2463 and 9000 for Webserver and LSA Server respectively. Click Next
  • Congifure Range of Events to Generate Alert Notifications, tick Since Last Shutdown
  • Ready to Install, click Install
  • When InstallShield Wizard is complete, click Finish
  • LSA is now installed

Copy storcli.exe and storcli64.exe

  • From either C:\exacqSoftware\storcli\ or C:\exacqscripts\storcli\
  • To: C:\Program Files (x86)\MegaRAID Storage Manager\

Restart the exacqVision Server Service 

  • Press Windows Key+R, type services.msc in the run box and press enter 
  • Find exacqVision Server and select restart 

Verify LSA Access

  • Double click the Launch LSA Icon on the desktop 
  • Enter username and password  Note: Windows credentials should be used and select Sign In
  • You should now be on the LSI Storage Authority landing page 

Verify Storage information in the exacqVision Client 

  • Open exacqVision Client
  • Navigate to Storage (Configuration > YOUR SERVER > Storage 
  • Check Drive Configuration under the Drive Tab
  • Check the Storage Hardware under the Hardware Tab

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Knowledge Support Support Categories Products exacqVision Hardware

Dirty Cache not allowing OS to boot

If a customer calls with a system not booting and is prompted to hit X to clear the Cache, please see this forum on current suggestions and provide feedback.

https://forum.exacq.com/t/current-issue-dirty-cache/74

Note: This has not been fully root caused yet but recommendations can be found here:

Categories
User Guides Documentation exacqVision Client Categories Products

Replacing a Drive on an exacqVision System with an LSI RAID Controller

It is considered best practice to periodically check the health and status of exacqVision storage devices. If a device has failed, this guide explains the steps needed to replace that device using exacqVision Client and LSI MegaRAID Storage Manager.

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Identify and Replace the Failed Drive

  1. In exacqVision Client, navigate to Config (Setup) Page, which is the button with the gears icon, and then open Storage page.
  2. Select the Hardware tab on the right and then select the LSI MegaRAID SAS device.
  3. Select the device that is highlighted in red (for example, Port 19). Note the Port and Serial Number.

    NOTE:     If you do not feel comfortable removing a drive while the server is running, or if you aren’t sure which port is affected, shut the server down through the operating system. Then locate the physical port on the front of the server and remove the drive. Move the button on the right side of the drive to the right and slide the drive out.
  4. To confirm that you removed the correct drive, cross check the serial number on the drive with the serial number shown in exacqVision Client.
  5. Remove the screws holding the failed drive into the drive tray. Set this drive aside.
  6. Attach the new drive into the drive tray and insert it into the port on the front of the server.
  7. Push the drive into the port and lock the tray into place by pushing the arm into place. You will feel some resistance at the back of the port when pushing the drive in. Do NOT force the drive into position. The arm will click when it reaches locking position.
  8. If needed, power the server back on.
  9. If the rebuild does not start automatically, please proceed to Section II. If it does, please proceed to ‘Check Rebuild Progress and Confirm Completion’.

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Add the New Drive to the Array

  1. If the server was shut down, close exacqVision Client, log out of the user account, and log in to the admin account.
  2. Minimize exacqVision Client and open the LSI MegaRAID Storage manager from Start > All Programs > MegaRAID Storage Manager > StartupUI or by double-clicking the MegaRAID Manager icon on the Desktop (if present).
  3. When the Host View page opens, select the Host that appears in the list to display the login window.
  4. Enter the username/password — admin/admin256 (Windows) or root/exacqvisionip (Linux) — and select Login.
  5. Confirm on the Dashboard tab that the controller is in a Needs Attention state, and that the log shows Warning ID 250: VD is now PARTIALLY DEGRADED VD 0.
  6. Select the Physical tab, right-click the LSI MegaRAID controller, and select Silence Alarm.
  7. Locate the new drive, which should appear as (Foreign) Unconfigured Good. Right-click the drive and select Replace Missing Drive.
  8. Confirm Drive Group, RAID Level, and Row index (Slot), and then select OK.
  9. The new drive should appear as Offline. Right-click the drive and select Make Drive Online.
  10. Select the box next to Confirm and then select Yes.
  11. The drive now enters a Rebuild state.

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Check Rebuild Progress and Confirm Completion

  1. To see an estimate of how long the rebuild will take, select the clock icon.
  2. The progress of the rebuild and an estimated time for completion are displayed.
  3. After completion, the log in the LSI Storage Manager should display ID 249: VD is now OPTIMAL VD 0.
  4. Confirm the status of the array in exacqVision Client by navigating to the Storage page and then the Hardware tab. The port that was shown in red previously should now be listed as Healthy.

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Categories
Knowledge Support Support exacqVision Server Categories Products

Highpoint RAID Troubleshooting (Legacy)

For troubleshooting information, see the attached PDF.
The following exacqVision models were manufactured with Highpoint RAID controllers from 2007 to 2009:

  • 2310 (4 ports)
  • 2320 (8 ports)
  • 2300 (4 ports, PCIe 1x)

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To determine whether your system contains a Highpoint RAID controller, look at the RAID BIOS screen that appears when the system is first started (before the operating system starts).

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