Tag: Push Notifications

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User Guides Documentation exacqVision Mobile Categories Products

Enabling Exacq Mobile 3 Push Notifications

Push notifications provide the ability to alert users of events even when they do not have the Exacq Mobile 3 app open.

There are two options for Push Notifications, those triggered by camera analytics and analytic appliances, and those triggered by other types of events, which require the use of Event Monitoring. Both options are covered below.<br><br>

Versions

Exacq Mobile 3 app version 7.2 or higher
exacqVision Web Service version 7.2 or higher<br><br>

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1. Enable the Web Service Power User Process

  1. Using the exacqVision Client, create a Power User account on the exacqVision Server from the Users page.

    You will need this account to connect the web service to the server with proper privileges. You may name the account as desired, but the User Role should be Power User.
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  2. Login to the exacqVision Web Service Administration page.<br><br>
  3. Navigate to the Server Connections page.
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  4. Edit the Server Connection for the system you wish to receive Push Notifications from.<br><br>
  5. Enable the Power User Process control and enter the Power User Username and Password you created in Step 1. Click Apply when done.
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  6. Using the exacqVision Client you may confirm the Power User Process successfully logged in by navigating to the System Information page and finding the user name listed in the System Usage panel.
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2a. Enable an Analytic Push Notification

Analytics from supported camera models or from supported Analytic Appliances may be directly enabled within the Exacq Mobile 3 app.

  1. Open the Exacq Mobile 3 app and open the Menu. From the Menu, select Configuration.
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  2. Select Push Notifications.
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  3. Select Analytics.
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  4. A list of available analytics appears. Select one or more analytics rules shown. Selected rules have a green highlight bar to the side. Press the &#10003; button to save your selections.
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2b. Enable an Event Monitoring Notification

For non-analytic events, such as motion detection or input triggers you must configure an Event Monitoring profile first.

  1. Open the exacqVision Client and navigate to the Event Monitoring page.<br><br>
  2. Create a new profile for your desired activity. Note, that you MUST select View from the Type options.

    For more detail on this step, refer to the Views and Event Monitoring user training videos on their configuration.
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  3. For mobile usage, you may want to consider setting a timeout on the triggering Client Action. This can be achieved by changing the Show Event List option, unchecking the Confirm check box near the bottom of the page, then setting a Timeout value. However, you may configure the profile as desired for your scenario.<br><br>
  4. Open the Exacq Mobile 3 app and open the Menu. From the Menu, select Configuration.
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  5. Select Push Notifications.
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  6. Select Event Monitoring.
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  7. A list of available Event Monitoring profiles appears. Select one of the profiles shown. Selected profiles have a green highlight bar to the side. Press the &#10003; button to save your selections.
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Receiving Notifications

When receiving a notification message on your device. Pressing the notification message will open the Exacq Mobile 3 app to the configured event as you have configured your Event Monitoring profile to provide.

As an example, if your Event Monitoring profile is triggered by camera motion to change the View to display that camera, pressing the notification will open the Exacq Mobile 3 app to the selected camera View.

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Categories
Knowledge Support Support exacqVision Mobile Categories Products

Recording must be configured to retrieve video thumbnail for analytic push notifications

Description

Exacq Mobile 3, version 19.09, allows a user to subscribe to and receive push notifications for triggered analytic rules.

As part of this feature, showing the details for an analytic notification in the app will show a frame from the associated camera (if there is one) at the time of the event.

In order for this frame to be available, the camera must be configured to record at the time of the event. This is achieved in several ways:

  1. The camera records on free run.
  2. The camera records on motion, and the analytic triggers on motion-based events in its video stream.
  3. An event link is configured on the server for triggers of the analytic rule to cause the associated camera to record.


Product 

  • Exacq Mobile 3

Expected Results 

  • Push Notification shows a video thumbnail from the time of the analytic event.

Actual Results 

  • Push Notification arrives with no video thumbnail.

Solution 

  • Ensure that a recording rule is active during the times when thumbnails are required for Push Notifications from analytic events.  Free-run recording is the easiest solution, but this will increase the storage required for the camera.

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Categories
Knowledge Support Support exacqVision Mobile Categories Products

Exacq Mobile 3 missing push notifications settings

In the Exacq Mobile 3 application a user can configure Push Notifications in the Push notifications sections of the settings page.

The following are the scenarios where the Push Notifications settings will not be shown and the user will not be able to use the Push Notifications feature of the Exacq Mobile 3 application:

  1. [Browser] The user is running the mobile application in a browser.

    We do not support push notification for browser based instances of the mobile application.<br><br>
  2. [Android] The user is running an Exacq Mobile 3 application that was installed from Amazon app store for Android.

    Push Notifications are only supported on Android devices that install the Exacq Mobile 3 application from Google Play.<br><br>
  3. [Android or Windows Phone 8] The application was unable to register with the either the Google Cloud Messaging Service or the Microsoft Push Notification Service.<br>
    This might be encountered if the user started the application while not connected to the internet.

    If the user does not see the push notifications settings they can try the following steps to correct the issue:
    1. Exit the application by pressing the ‘Back’ button on the device until the Exacq Mobile 3 application is no longer shown.
    2. Verify that the device can connect to the Internet by navigating to an external website such as https://www.exacq.com.
    3. Open the Exacq Mobile 3 application.<br><br>
  4. [iOS] The user is on an iOS device that has disabled push notifications for the Exacq Mobile 3 application.<br>
    To verify this and enable push notifications on iOS devices perform the following steps.
    1. Open the iOS settings app
    2. Scroll to the bottom of the page and find the “Exacq Mobile 3” entry in the list
    3. Click on the “Exacq Mobile 3” list item
    4. You should now be on the Exacq Mobile 3 settings page
    5. Click on the “Notifications” list item
    6. You should now be on the Notifications settings page
    7. Ensure that the “Allow Notifications” item is in the ‘on’ position
    8. Close the Exacq Mobile 3 application by pressing the home button on the iOS device 2 times and swiping up on the application window.
    9. Open the Exacq Mobile 3 application.

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