Categories
Knowledge Support Support exacqVision Server Categories Products

Power Supply Alarm False Trigger

Problem

After an upgrade the server emits a Power Supply Alarm which is false. This happens on units with DIO boards. When the server is connected to EM a power supply alarm is triggered every 15 minutes.

Solution

This issue occurs due to a variable stuck in the sysmgmtpi.xml file. To resolve this the sysmgmtpi files need to be deleted.

  1. Stop the services
  2. Remove sysmgmtpi.xml from the C:\Program Files\exacqVision\Server folder
  3. Start the services
  4. sysmgmtpi.xml should be created again