The Importance of UPS Systems

What is a UPS? Uninterruptible Power Supplies (UPS) provide battery powered backups to critical systems in the event of a loss to the building’s power. Why using UPS is critical The points listed above affect not just exacqVision systems, but can affect any computer system or modern electronic device. Consider placing all mission critical systems… Continue reading The Importance of UPS Systems

Samsung PNM-C34404RQPZ Connection Issues

Description There have been several reports of connection issues with the Samsung PNM-C34404RQPZ. Reports of the units rebooting upon connecting it to the client and which plugin to utilize. Product  Exacq Server 24.03.7.0Camera Info: Samsung PNM-C34404RQPZFW used: 23.01.04_20240417_R650 https://www.exacq.com/integration/ipcams/#getCameraRecord=901b747e-fcbf-5464-7543-5aeb7ae3afe8~nstep_id=step-3 Steps to Reproduce  In the Client go to Add IP Cameras under the configuration. Add the first… Continue reading Samsung PNM-C34404RQPZ Connection Issues

Missing Streams on Under Powered Multi-Sensor Cameras or Multi-View Devices

Description  Loss of video streams have been observed on multi-sensor cameras and multi-view devices because of the camera or device being under powered. Product  Expected Results  All video streams should connect and stream video Actual Results  3rd and 4th streams would occasionally disconnect and stop streaming Solution Follow the device manufacturer’s power recommendations and consider… Continue reading Missing Streams on Under Powered Multi-Sensor Cameras or Multi-View Devices

Substitute Power Supply Exceeding Voltage Range on 2U Z-Series

Description  Manufacturing has had to substitute a power supply which has been observed to exceed the originally specified operating range.  Product  exacqVision 2U Z-Series Servers Solution To resolve update to exacqVision Server version 22.06.104 or higher available in Artifactory. The allowable voltage range has been changed from 11.4 – 12.6 VDC to 11.1 – 12.9… Continue reading Substitute Power Supply Exceeding Voltage Range on 2U Z-Series

How to Test an ATX Power Supply

Although there are portable power supply testers on the market that are inexpensive, it often becomes necessary to test whether a power supply is good or bad with only a multi-meter handy. The following steps detail how to perform this. <br> WARNING: When working with electricity always follow proper safety procedures. Remove jewelry from your… Continue reading How to Test an ATX Power Supply

Cannot clear a “Power Supply” alarm with USB DIO module attached

The alarm is being generated by the USB DIO module attached to the system. To remove: Windows If logged in as the OS user, close the exacqVision Client by pressing Alt+F4.Log out of the user and into admin by selecting Start > Log Out > select admin > type admin256 > press Enter. Note: admin256 is default. If this… Continue reading Cannot clear a “Power Supply” alarm with USB DIO module attached