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Cloudvue Knowledge Support Cloudvue Gateway Support Categories Products

Cloudvue Master Camera Password

Cloudvue Master Camera Password

Description 

Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras.

Product

  • Cloudvue Gateway

Solution

  • Adding a new camera
    • If you have a Master Camera Password set and add a new camera, it will auto change the camera password to the password set in the Master Camera Password field.
  • Cameras already added via the default camera password, or a password set via the camera interface if changed from the default
    • If you add a Master Camera Password or change the Master Camera Password after cameras are already connected, it will change all currently connected cameras password to what ever is submitted in the Master Camera Password field.
  • If you are logging directly into the Gateway via the local IP address
    • You can change the password on cameras individually
      • This would override the Master Camera Password for that single device
    • If someone changes the Master Camera Password, that would override the individual password set above

NOTE: The Master Password Field does not show dots or any indication that a Master Camera Password has been set. To remove a Master Camera Password, support must ssh to the DB to remove it. If you want to change it, just type in a new password which will change the password on all connected cameras.

Categories
Knowledge Support Support exacqVision Hardware

exacqVision – Resetting the Operating System Password

Title

exacqVision – Resetting the Operating System Password

Description 

How to reset the OS password on an ExacqVision Server

Product 

exacqVision Server

Solution

Either a full re-image or an on-board system recovery will need to be performed to reset the operating system password. 
Knowledge Base Article #935 “System Recovery using on-board recovery partition”

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Enterprise System Manager Shell

To open Enterprise Manager Shell in Windows, run Command Prompt as an administrator and change directories to the installation directory by running the following command:

cd C:\Program Files\exacqvision\enterprisemanager \enterprisesystemmanager\

Then type:

enterprisesystemmanager.exe shell

To open Enterprise Manager Shell in Linux, open a Terminal window and type:

sudo /usr/local/exacq/esm/enterprisesystemmanager shell

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The following commands can be used in the shell:


Exit the Shell.

Exit with ‘Ctrl+Z’


Test SMTP settings

from evemail.models import EmailServer
es = EmailServer.objects.all()[0]
con = es.get_connection()
con.open()


You will see details about any connection errors, or an email connection object that is opened using the information in ESM.


Show the number of emails in the queue

from evemail.models import EventEmail, EventBatchEmail
EventEmail.objects.count()
EventBatchEmail.objects.count()


Delete emails in the queue

from evemail.models import EventEmail, EventBatchEmail
EventEmail.objects.all().delete()
EventBatchEmail.objects.all().delete()


Reset the Enterprise Manager Root Admin user password

*** This should never be given out to a customer ***

Stop all Enterprise Manager services, then enter shell. Once in shell, enter the following commands:

from organization.models import EnterpriseUser
u = EnterpriseUser.objects.get(username="admin")
u.set_password("admin256")
u.save()
import sys
sys.exit()

Start all Enterprise Manager Services

NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin”


Deleting a Failover Group 

from failover.models import *
FailoverLog.objects.all().delete() 
FailoverGroup.objects.all() 

This will give you a list of failover groups.
Then you can delete the group at the proper index using 

FailoverGroup.objects.all()[0].delete() 

​Replacing the number with the index of the group to delete, of course 

import sys
sys.exit()

AES-70


Undeleting data removed using the web GUI

from server.models.core import Server
from django.utils import timezone
readd_date = timezone.now() - timezone.timedelta(days=2)
servers = Server.objects.filter(removalDate__gt=readd_date)
for server in servers:
    server.undelete()

Servers deleted through the GUI are flagged for deletion. As long as the datarolloff retention period has not passed, the servers deleted within the last 2 days can be undeleted with the above commands. You can adjust the days needed if the customer needs something from prior to that by adjusting the “days” number in line 3.

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

How to reset the ESM admin password

Description

If the ESM administrator has lost or forgotten the ESM admin password, it can be reset by executing shell commands in the operating system of the ESM machine.

Note: root/admin level access to the ESM machine is required for this process.

In Linux:

  1. Open bash shell as root, or provide sudo on command execution
  2. Navigate to the install folder, /usr/local/exacq/esm/
  3. Execute as root, ./enterprisesystemmanager shell
  4. Type the following commands, hit enter after each line.
    from organization.models import EnterpriseUser
    u = EnterpriseUser.objects.filter(username=’admin’).get()
    u.set_password(‘password_goes_here’)
    u.save()
    import sys
    sys.exit()

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In Windows:

  1. Open Command Prompt as administrator
  2. Navigate to the install folder, C:\exacqVisionESM\EnterpriseSystemManager\
  3. Execute, enterprisesystemmanager.exe shell
  4. Type the following commands, hit enter after each line.
    from organization.models import EnterpriseUser
    u = EnterpriseUser.objects.filter(username=’admin’).get()
    u.set_password(‘password_goes_here’)
    u.save()
    import sys
    sys.exit()
Categories
Knowledge Support Support exacqVision Server Categories Products

Windows 10 Kiosk user password expiring

Issue:

Exacq server Kiosk User account password expires every 90 days. NOTE: This is not an issue if you are not using the Kiosk User, if you have not had an issue after 90 days in service, and if your server was built in December 2018 or later (ER1852xxxxxx).

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Servers affected:

Any Windows 10 exacq server when using the Kiosk User prior to December 2018.

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Workaround (recommended/less intrusive):

Run “net accounts /maxpwage:unlimited” in an elevated prompt in the admin account and then re-run your Kiosk Mode setup

  1. Open an elevated prompt using the Windows admin account

  2. Type “net accounts /maxpwage:unlimited” and then “Enter” to run

  3. Delete and then recreate your Kiosk User
    See Kiosk User creation/remove KB: https://exacq.com/kb/?crc=22542

Fix (Workaround above recommended):
Re-image the exacq server with the latest Windows 10 image and recreate the recovery partition.

Image and re-image documentation: https://exacq.com/files
Username/Password: guest/exacqvisionip

Categories
Knowledge Support Support exacqVision Server Categories Products

Adding web service using server credentials does not enter password

Description

When adding a server, the user can select to use the same credentials and address of the server when adding a web service with the server. The single server add form will not correctly capture the password. Thus, the web service will not be able to be reached.

<br>

Version introduced

4.3.13.102215

<br>

Platform

All

<br>

Steps to reproduce

  1. Add a web service by editing a server
  2. Select same server and credentials

<br>

Expected result

Able to stream video from a camera detail page or from camera inspection page

<br>

Actual result

Error text specifying the authentication has failed

<br>

Workaround

  • Go to web services (left menu in ESM)
  • Click on the web service from the list having this issue
  • Update the password, click apply

<br>

Version fixed

Unknown

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

Resetting a Password in Enterprise System Manager

**This should NEVER be given out to a customer**

To reset the password for a user in Enterprise Manager, complete the following steps for Windows or Linux.

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Windows

  1. Stop all six Enterprise Manager services.
  2. Open Command Prompt as Administrator.
  3. cd C:\ProgramFiles\exacqvision\enterprisemanager\enterprisesystemmanager
    Note: EnterpriseSystemManager can be in D:\ Make sure to validate where the EM folder is installed.
  4. Run the command enterprisesystemmanager.exe shell
  5. In the shell, type the following:
    from organization.models import EnterpriseUser
    u = EnterpriseUser.objects.get(username=”admin”)
    u.set_password(“Support.1”)
    u.save()
    import sys
    sys.exit()

    NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin
  6. Restart Enterprise Manager services and log into EM with the new password.

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Linux

  1. Stop all six Enterprise Manager services.
  2. To open Enterprise Manager Shell in Linux, open a Terminal window and type: sudo /usr/local/exacq/esm/enterprisesystemmanager shell
  3. In the shell, type the following:
    • from organization.models import EnterpriseUser
    • u = EnterpriseUser.objects.get(username="admin")
    • u.set_password("Support.1")
    • u.save()
    • import sys
    • sys.exit()
    • Exit Terminal and start all six Enterprise Manager Services

      NOTE: It may be necessary to replace the field username=”admin” above with the actual username configured at time of installation, if not using default value. In example: username=”enterpriseadmin

**If unable to login to the EM Web Portal on a Linux box after resetting the password, either user a different browser or upgrade repositories

sudo apt update

sudo apt upgrade

Categories
Knowledge Support Support exacqVision Server Categories Products

“Can change password” should be locked as false for LDAP users

Description

LDAP users (or LDAP administrators) have all the tools needed to administer their LDAP account credentials. We do not provide (or need to or want to provide) any tools to administer LDAP credentials.

This evServer fix is a guard to block this setting in the xml. If config is sent to the server containing this value, it is removed. No evAPI changes are needed or expected.

<br>

Version introduced

v8.6.0

<br>

Platform

All

<br>

Steps to reproduce

  • Configure an LDAP user with Full Admin privileges
  • Connect as the LDAP user

<br>

Expected result

  • Change Password panel should be hidden
  • Actual result
  • Change Password panel is visible

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Categories
Knowledge Support Support exacqVision Client Categories Products

Changing the OS admin password on exacqVision Linux machines

The process to change the admin password for the Operating System varies depending on which version you are using. The OS version can be found by entering the following command in a Terminal:

cat /etc/issue

Use the Contents menu to the left to go directly to the version of your operating system.

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Ubuntu 18.04 and 20.04

1. Log in to the Desktop as admin, then select “System -> Administration -> Users and Groups”

2. Select “Change”, adjacent to Password

3. Enter the current password, then enter your new password

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Ubuntu 16.04

1. Log in to the Desktop as admin, then select “Applications -> System Tools -> Administration -> Users and Groups”

2. Select “Change”, adjacent to Password

3. Enter the current password, then enter your new password

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Ubuntu 12.04 and 14.04

1. Log in to the Desktop as admin, then select “Applications -> System Tools -> System Settings”

2. Scroll down and select “User Accounts”

3. Select “Unlock”, then enter the current password and select “Authenticate”

4. Click directly on the “Password” field.

5. Enter the Current password, then type your new password twice in “New password” and “Confirm password”

6. Select “Change”, then close the “User Accounts” dialog.

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Ubuntu 10.04

1. Log in to the Desktop as admin, then select “System -> Administration -> Users and Groups”

2. Select “Change”

3. Enter the Current password, then type your new password twice in “New password” and “Confirmation”

4. Click “OK -> Close”

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Debian 8

1. Launch a Terminal window.

2. Switch to the admin user with the following command:

su admin3. Type the current admin password and press ‘Enter’.

4. Use the following command to change the admin password:

sudo passwd admin
5. Type your new password and press ‘Enter’, then repeat to confirm.
NOTE: The terminal will not update characters as you type.

6. Close the Terminal

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