Tag: Outbound Connections

Categories
exacqVision Enterprise Windows exacqVision Enterprise Linux Knowledge Support Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Webservice

Outbound Connections tab in Client shows intermittent disconnecting then connecting

Some servers connecting to Integrator Services Portal or Enterprise Manager may show disconnected on outbound connections tab, then connected, and then disconnect again intermittently.

Product 

ExacqVision Server software
ExacqVision Client software

Steps to Reproduce 

  • Connect the ExacqVision server to ISP or EM via the outbound connections tab in the Enterprise section or Configure System section of the ExacqVision Client software.

Expected Results 

Status should remain “Connected”

Actual Results 

Status will show “Connected”, then momentarily show “disconnected”, then back to “Connected”, continuously cycling through these statuses.

Solution

  1. Observe if streampi.xml lists the MAC address for SerialNumber value & shows “unknown” as ModelNumber value (if it doesn’t, could be a different issue).
  2. Remove server from ISP or EM instance and restart ALL EM services.
  3. Remove entry from outbound connections tab in client for this server
  4. Edit streampi.xml to reflect proper original values for both SerialNumber and ModelNumber and save the changes.
  5. Restart ExacqVision Server service
  6. Add server back to ISP/EM instance as outbound connection with proper serial number to match what is in streampi.xml (HAS to be SerialNumber).  
  7. Click on server details > edit > verify proper serial number is listed. If this is not the proper value ( this may show a different value than what you would expect to see for this server), change it to proper serial number and save the changes.
  8. Add EM/ISP instance back to outbound connections tab of client.
  9. Restart ExacqVision Webservice service.
  10. Await “Connected” status to verify resolution.
Categories
Knowledge Support Support exacqVision Enterprise exacqVision Client exacqVision Server Categories Products

How do I find my hostname for Exacq Cloud-Integrated Service Portal

Someone asks, “What is my FQDN, Hostname or IP Address I need to put in to my Firewall for Exacq Cloud-Integrated Services Portal to work correctly?”

It is the customers URL they access for the Integrated Services Portal https://exa001.exacq.net the part in BOLD is specific to them and starts with three letters and followed by three numbers. It uses port 35111 for outbound connections.

Configuring outbound connections

About this task

To configure an outbound connection, connect the exacqVision client to the server. On the Outbound Connections tab, you can connect to services outside the system’s network, such as exacqVision Enterprise Manager or exacqVision Integrator Services Portal. Using an outbound connection, it is not necessary to configure inbound firewall rules for exacqVision Enterprise Manager to reach the server. Ensure that the server has outbound access on port 35111.

Procedure

To configure an outbound connection, complete the following steps:

  1. In the Configuration pane, click System Configuration.
  2. Click the Outbound Connections tab.
  3. In the exacqVision Enterprise Manager configuration pane, click Configure.
  4. From the Server Account list, select an Admin user configured on the server for exacqVision Enterprise Manager to use.
  5. Enter the email address, and password of your exacqVision Enterprise Manager dealer account.
  6. Click OK.

Results

If the exacqVision server can reach exacqVision Enterprise Manager, the URL of the exacqVision Enterprise Manager dealer instance populates in the outbound connections list.

Categories
Knowledge Support Support exacqVision Server Categories Products

What is the Outbound Connections Tab?

The Outbound Connections tab allows you to connect to services outside the system’s network, such as when you run Enterprise System Manager or other services in a cloud environment.

To use this feature, click Enabled, enter the address of the cloud service, and click Apply. If you use a domain name for the address, exacqVision uniquely identifies the system by attaching the system’s serial number automatically.

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To configure multiple connections on a single system, or to configure the port used for a connection, select Show Advanced Configuration. Click New to add a connection, edit the address and port as needed, and then select the Enabled checkbox for each connection.

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