Tag: OSD

Categories
Cloudvue Cloudvue Cameras Knowledge Support Cloudvue Gateway Support Categories Products

HD Live Option Causes 10 Second OSD Delay

Description

When enabled the HD Live option intentionally buffers 10 seconds of video to ensure smooth playback. This is only applicable when viewing large tile or full screen views, small tile preview is not affected.

NOTE: As a result of the buffering, the On-Screen-Display of the date and time (OSD) will lag real time by 10 seconds.

Products

  • C2C
  • C2G

Enabling/Disabling HD Live

  • Login to Cloudvue
  • Navigate to (Cloudvue > Settings > General Settings)
  • Enable/Disable the HD Live Video option by checking/unchecking the box
  • Save the change
Categories
Cloudvue Cloudvue Cameras Knowledge Support Support Categories

GMT +08:00 Perth Time Zone  Off by 3 Hours

Description

C2C cameras using a location that has a time zone set to (GMT +8) Perth are off by +3 Hours.  It has been determined that this is not an issue with Cloudvue software but with the cameras firmware.

Platform

  • C2C

Steps to Reproduce

  • Set a C2C to use a location with a  timezone set to (GMT +8) Perth

Expected Results

  • The camera displays the correct local time.

Actual Results

  • The camera displays the wrong time i.e. local +3

Work Around

Camera Firmware Update

  • An Illustra firmware update is schedule for release in November 2023

Alternate Time Zone

Alternately you can configure a new location for the account setting the time zone to (GMT +8 Singapore)

  • Create New Location
    • In Cloudvue Manager find the Account Page for the affected device
    • Add a new New Location
      • Create a temporary generic location
      • Make sure to  set the Time Zone to (GMT +8 Singapore)
  • Associate C2C to the New location
    • Locate the device in Cloudvue Manager
    • Select Edit Device
    • Choose the New Location in the Location fields dropdown
    • Submit the changes
Categories
Cloudvue Cameras Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

OSD Shows Security Not Configured

Description

Instead of the current date and time the on-screen display “OSD” is displaying “Security Not Configured”.

Product

  • Cloudvue
  • C2C
  • C2G

Solutions

  • C2C
    • Update to Cloudvue version 22.9.0 or higher
    • NOTE: If the C2C version is already on 22.9.0 or higher then follow the C2G recommendations below
    • If Necessary
      • Turn the Date Overlay off and on (Cloudvue > C2C > Devices > Display Date Overlay )
      • Change the Text Size to another size and the back (Cloudvue > C2C > Devices > Text Size)
  • C2G
    • Factory Default the Camera
    • IMPORTANT:  Make sure to supply a HostID when prompted
    • Set the Security Mode, to Standard
    • Convert to Cloudvue Mode
    • Verify OSD
    • If necessary
      • Turn the Date Overlay off and on (Cloudvue > C2C > Devices > Display Date Overlay )
      • Change the Text Size to another size and the back (Cloudvue > C2C > Devices > Text Size)
Categories
exacqVision Mobile Products

Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder

Description 

The Exacq Mobile 3 application does not show the OSD of cameras while the device is in a different time zone.

Product 

Exacq Mobile 3 application for both iPhone and Android.

Expected Results 

We should be able to account for when the Device is in a different time zone than the recorder while using the Exacq Mobile 3 application to reflect the camera times, in case searching video is required.

Actual Results 

The Exacq Mobile 3 application will show the cameras OSD timestamps as the time of the recorder.

Solution

If the need to search the time of an event is needed on the Exacq Mobile 3 application please keep in mind the difference between time zones.

At this time there is no solution.


AES-96
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Categories
exacqVision Mobile Products

Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed

Description 

Not all on screen display time stamps are displaying correctly on the Exacq Mobile 3 app.

Product 

Exacq Mobile 3 app, version 22.06.5.0

Steps to Reproduce 

  1. Start by opening the mobile app with a single camera or view of multi cameras. All of the OSD time stamps are displayed.
  1. If you flip the phone so that it is held horizontally the view of the camera or views will show the time stamps correctly.
  1. Flip the device again so that the device is held vertically the camera will drop the time stamp, or if you have a view the last row of camera will drop the time stamps.

Expected Results 

You should see time stamps regardless of the orientation of the device.

Actual Results 

If you flip the orientation of the device from vertical , to horizontally, back to a vertical orientation the OSD time stamps will not show on a single camera, or the bottom row of the view.

Workaround

Clear the image by holding your finger on the image and selecting ‘Clear Panel’.

Solution

Update to Exacq Mobile 3, version 22.09 or higher.

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Categories
Video Library Configuration exacqVision Client exacqVision Server Youtube Video Library Categories Products

Camera Settings

Camera Settings NEW

Nested in the configuration tree, beneath Camera Recording, is the list of all cameras connected to the system. Clicking on any of these cameras will display the settings page for that individual camera. From here, you have access to important settings, such as the camera name, configuring the optional on-screen display (OSD), picture settings, motion settings, recording settings, recording schedule, as well as advanced features for PTZ and fisheye cameras or Suspect Tracking windows.

Categories
Knowledge Support Support exacqVision Server Categories Products

Panasonic cameras OSD incorrect after Server time change

Issue:

After a Server time change of less that 60 seconds, Panasonic cameras may continue to show the OSD time incorrectly until the camera is disconnected/reconnected.

The stored video also contains the incorrect time-stamp. This means the searched video will be off by the amount of seconds that they system time changed.

Workaround:

Disconnect and reconnect the camera on the Add IP Cameras page.

Fixed In:

Dev 21.06.108
Expected in public release 21.09.

Categories
Knowledge Support Support exacqVision Server Products

Illustra cameras are rejecting analytic overlay OSD configuration

Description:
User cannot change OSD colors for rules defined in Analytics tab in Camera configuration

Tested Version:
20.09.08

Fixed:
21.03.107.0