Tag: ONVIF plugin (onvifnvcPI)

Categories
Knowledge Support Support exacqVision Server Categories exacqVision Integrations

Geovision – Onvif Not Triggering Motion

Description

exacqVision Server is not detecting motion from Geovision cameras using the onvif plugin.  IP camera database indicates motion is supported  for the GV-TBL8810

Product 

  • exacqVision Server 22.09
  • Onvif Plugin  (onvifnvcpi.json)
  • Geovision Cameras
    • GV-TBL8810

Steps to Reproduce 

  • Add Geovision camera to exacq server
  • Configure motion on exacq and or the camera
  • Trigger motion

Expected Results 

  • Motion is triggered

Actual Results 

  • Motion is not triggered in exacqVision

Solution

WARNING – This is temporary and will not survive an upgrade of exacqVision Server Software

Before Changes
After Changes

Note:  See AES-216 for additional information

Categories
Knowledge Support Support exacqVision Server Categories Products

Adding the Arecont AV20476RS quad-imager camera with the ONVIF plugin may not have all (4) imager streams connect to the server

Issue:

Adding the Arecont Vision ConteraIP Omni LX RS AV20476RS quad-imager IP cameras with the ONVIF plugin (onvifnvcPI) may not have all (4) imager streams connect to the server. Only (3) of the (4) imagers show as connected.

Symptoms:

All but one one imager on the client camera “settings” page appear functional and display live video. The camera’s management web page shows all (4) imager video streams as functional.

The error condition is listed in the log as:

10/1/2020 10:58:08.956 AM (GMT-5:00) onvifnvcPI Critical Plug-in Read thread exiting due to bad function call

Root Cause:

It was caused by an issue with the handling of the “delayed tasks” queue. Additional measures were added to the “cancel task” component and an increase in the number of simultaneous CURL command requests for the “non-delayed” queue was made to address this issue.

Workaround:

None available — upgrade is required.

Introduced In:

Server version 20.06.9

Fixed In:

Server version 20.12 or later

Categories
Knowledge Support Support exacqVision Server Categories Products

exacq Server may stop communicating with all ONVIF cameras when a user disables a stream on a multi-stream ONVIF camera

Issue:

Under certain conditions, disabling one stream on a multi-stream camera may cause the ONVIF plugin (onvifnvcPI) to experience an internal error that causes it to stop communicating with the rest of the ONVIF cameras.

Symptoms:

The error condition requires a service restart to interact with the ONVIF plugin again and is listed in the log as:

10/1/2020 10:58:08.956 AM (GMT-5:00) onvifnvcPI Critical Plug-in Read thread exiting due to bad function call

Root Cause:

It is believed to be timing-related and happens when a camera stream is disabled at a point where it has not yet connected to the server. This results in an ONVIF (onvifnvcPI) plugin exception error that causes it to exit the corresponding thread abruptly.

Workaround:

None available — upgrade is required.

Introduced In:

Server version 20.06.9

Fixed In:

Server version 20.12 or later