Tag: ONVIF Camera

Categories
Knowledge Support Support exacqVision Client exacqVision Server

Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03

Description 

Cameras are not able to switch to Serial IP under Mechanical tab.
Looking at the Onvif plugin the PTZ for the camera was set to “0”
We could not enable it in the client. When attempting to set the serial to IP in the mechanical PTZ tab, it would flip back to the Serial Port to OFF.

The camera icon in the camera list would also show up as a bullet icon at first.
After editing the onvif xml the icon would switch over to a PTZ icon and the Serial option for IP would save properly and allow PTZ to function.


Product 

  • Microsoft Windows Server 2019 Standard 64-bit 10.0.17763
  • TESTED ExacqServer Version: 23.03, 23.09, 24.03, possible 24.06 and 24.09 official releases.
    Camera Firmware FW CIPC-B2501.1.77.C007180.NB.230628

Steps to Reproduce 

Add camera to Server
Navigate to camera settings page and click on the Mechanical PTZ tab.
Change Serial from off to IP.
The setting will revert back to OFF.

Expected Results 

PTZ should be available to these cameras.

Actual Results 

You can not configure them with out the workaround below.

Solution

The only way to get PTZ to work after updating to 24.03 was to edit the onvif xml

After the update to 24.03 Server the default setting in the ONVIF xml was set to
<PTZ Supported=”2″ Enabled=”0″>
To fix please do the following.

  1. Stop exacqServer service and edit the Onvif.xml.
    Make sure to open Notepad++ or Notepad as a ADMIN first and then navigate to the following location:
    C:\Program Files\exacqVision\Server
    Select the File onvifnvcpi.xml
    By holding Control button and hitting the F key, you can search for the IP address of the camera in question.

    Look for the following in the XML for each camera on the system:

    <PTZ Supported=”2″ Enabled=”0″>

    CHANGE IT TO:

    <PTZ Supported=”2″ Enabled=”1″>
    SAVE THE FILE in your TEXT EDITOR
    Start the ExacqServer service.
    PTZ option should now be set to IP for the Mechanical PTZ option in the camera setting page. It might be needed to select IP in the drop down menu again, but from testing we did that was not the case.

    NOTE: This might be affected still on version 24.06 and 24.09 official releases as well.
    AES-922
    This is still being investigated by engineering. but is a work around to allow the PTZ to function as it should.

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Categories
Cloudvue Cloudvue Cameras Knowledge Support Cloudvue Gateway Support Categories

Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

Description

Prior  to the release of Cloudvue version 23.9 the error message “”Error:  Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear  when trying to add cameras to a Cloudvue Gateway.

This will be fixed with the release of 23.9.x.

Products 

  • Cloudvue Gateway v 22.9.x and older
  • Hikvision
  • Illustra
  • ONVIF

Steps to Reproduce 

Add a new camera either by scanning or by IP.

Expected Results 

Camera adds to the system.

Actual Results 

Camera does not add and displays the error “Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif”.

Solution

  • gain ssh access to the Cloudvue Gateway
  • replace “jci-internal” with “jci-products” in the files /opt/smartvue/services/nvr-cameras/onvif/index.js and /opt/smartvue/services/nvr-cameras/probe.js
  • This can be done by manually editing the files or with the following commands:
  • <code>sed -i ‘s/@jci-internal/@jci-products/g’ /opt/smartvue/services/nvr-cameras/onvif/index.js</code>
  • <code>sed -i ‘s/@jci-internal/@jci-products/g’ /opt/smartvue/services/nvr-cameras/probe.js</code>

Related to AES-711 “CV – Illustra IFS16-M10-BT03 fails to add to GW with error – cannot find module ‘@jci-internal/acvs-cloudvue-onvif'”

Categories
Cloudvue Cloudvue Cameras Knowledge Support Cloudvue Gateway Support Categories Products

Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif

Description

Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif'” could appear when trying to add cameras to a Cloudvue Gateway.

This will be fixed with the release of 23.9.

Products 

  • Cloudvue Gateway v 22.9.x and older
  • Hikvision
  • Illustra
  • ONVIF

Steps to Reproduce 

Add a new camera either by scanning or by IP.

Expected Results 

Camera adds to the system.

Actual Results 

Camera does not add and displays the error “Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif”.

Solution

  • Use Cloudvue Manager to Update the Device
  • If the version is 23.9.x or higher then try to add the camera again
  • Otherwise, contact Cloudvue Support, they will help you in getting a support case started which will be escalated to L3 support who can remotely resolve the issue.