ACTi A86 Connection Status Device Not Responding

Description  Customer have reported that the Acti A86 Camera will show a Device not Responding error on the Add IP Cameras page in the Exacq Client. However the camera is actually connected and recording just fine. Product  Windows and LinuxexacqVision 23.06.1.0 Up to current 24.09.5.0Acti A86 FW A1D-900-A8.02.03-AC Steps to Reproduce  Add a camera to… Continue reading ACTi A86 Connection Status Device Not Responding

Onvif -Motion Not Working When Updating from 23.06 to 23.09

Product Steps to Reproduce Update exacqVision Server from 23.06 to 23.09 Expected Results Motion works Actual Results Motion does not work Steps to Troubleshooting Once troubleshooting is complete, roll the customer back to 23.06 for the time being until the issue is fixed. (See update at the bottom of page.) Tier 3 Will create New… Continue reading Onvif -Motion Not Working When Updating from 23.06 to 23.09

Cloudvue Gateway Camera Integrations

Description  Traditionally Cloudvue has focused on individual API integrations for cameras connecting to the Cloudvue Gateway. However, there are just too many camera manufactures to integrate with each. So, except for Illustra and Axis we rely on integrating with ONVIF Profile-S compliant cameras. Customers that would like a specific API camera integration should submit their… Continue reading Cloudvue Gateway Camera Integrations

Amcrest Cameras Fail to Add as ONVIF

Description  Adding an Amcrest camera as ONVIF to a Cloudvue Gateway fails with an error message “Invalid Username / Password”. This is true even if the credentials being used work to login to the cameras web interface. Product Steps to Reproduce  Expected Results  Actual Results Solution Reference: https://amcrest.com/forum/ip-cameras-f18/onvif-authentication-not-working-in-newer-cameras-t13723.html Re: ONVIF authentication not working in newer… Continue reading Amcrest Cameras Fail to Add as ONVIF

Enhanced vs Standard Security on Illustra cameras

After logging into your Illustra camera for the first time, accepting the End User License Agreement, and creating a Host ID, you will be asked to select a security mode. Enhanced is selected by default. As the message indicates, Enhanced will automatically select several advanced security options, such as enabling additional authentication needs, like forcing… Continue reading Enhanced vs Standard Security on Illustra cameras

Unable to Add Hikvision Camera to Cloudvue Gateway

Description  While older Hikvision cameras can be added as model specific newer models do not have individual API integrations and must be added using ONVIF.   Before scanning or adding the camera in Cloudvue or Cloudvue Local the following items must be configured within the camera web interface on each camera.  Product  Solution RTSP Authentication ONVIF… Continue reading Unable to Add Hikvision Camera to Cloudvue Gateway

Client Crashes When Analytics Enabled on Onvif Multi-Sensor Camera’s

*** INTERNAL USE *** Description  Reports of the exacqVision Client and/or system crashes have been reported from Illustra or Samsung  multi-sensor cameras using the ONVIF PLUGIN when analytics is  enabled. Product  Steps to Reproduce  Expected Results  Actual Results  Solution NOTE:  Information about an available branch build is available here Also see AESW-3366

Steps to handle Protego cameras without #transport=rtsp

Description  Steps to handle Protego cameras without #transport=rtsp Product  Expected Results  Camera connects normally without any issues. Actual Results  Camera connects then drops, then connects then drops on repeat. Only when the camera has #transport=rtsp on the end does the connection stay stable. Solution

Infinova – Onvif not triggering motion

Description When the Infinova camera is added there is no motion shown in the client Product  Steps to Reproduce  Expected Results  Motion is triggered Actual Results  No Motion seen on Exacq Solution Add the following to the section to the onvif JSON file in the server configuration. <br> Note: If upgraded this will be removed… Continue reading Infinova – Onvif not triggering motion

GSD – Onvif Not Triggering Motion

*** INTERNAL USE *** Description exacqVision Server is not detecting motion from GSD cameras using the onvif plugin. Product  Steps to Reproduce  Expected Results  Actual Results  Solution WARNING – This is temporary and will not survive an upgrade of exacqVision Server Software Modify the “options” section for “manufacturer”: “GSD” in the onvifnvcpi.json Note: See AES-69… Continue reading GSD – Onvif Not Triggering Motion