When a Weblink is configured in the body of a notification email, it may just show “Connected to Web Server” instead of providing an actual link.
Workaround
Check the Attach Preview checkbox on the notification profile.
Version Affected
ExacqVision Server 19.09
Version Fixed
ExacqVision Server 19.12
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Starting with exacqVision 5.10, you can configure email notifications to include a video clip or still image from one or more cameras even if the event does not directly involve video (that is, if the event is not video motion, video loss, IP camera connection, or analytics) using Source Groups to associate video to the event.
The basic steps are:
Note: Make sure that the Attach Preview box is checked on the E-mail Message Profile being used.
WARNING: Because ‘Any Source’ must be used, and the source group includes a video loss or IP camera connection trigger a notification will be sent based on those events.
Pro Tip: Source groups can be scheduled on/off on the Schedule Page.
In this IP Cameras example when the Input Trigger – Driveway East Soft Trigger 1 goes into alarm an email will be sent along with a video clip from the Driveway East Camera using the “Gmail” E-mail Message Profile.
exacqVision servers can send automated text messages through an e-mail gateway server as configured on the Notifications page. Message and data rates may apply depending on the carrier and contract.
To configure a text message notification, complete the following steps:
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| Carrier | Country | Gateway Address |
|---|---|---|
| AT&T | USA | number@txt.att.net (SMS) |
| AT&T | USA | number@mms.att.net (MMS) |
| Airtel | India | number@airtelap.com (SMS) |
| Boost | USA | number@smsmyboostmobile.com (SMS) |
| Claro | Puerto Rico | number@vtexto.com (SMS) |
| Orange | UK | number@orange.net (SMS) |
| Orange | Netherlands | number@sms.orange.nl (SMS) |
| TIM | Italy | number@timnet.com (SMS) |
| T-Mobile | USA | number@tmomail.net (SMS and MMS) |
| T-Mobile | Germany | number@t-mobile-sms.de (SMS) |
| Virgin Mobile | UK | number@vmobl.com (SMS) |
| Virgin Mobile | UK | number@vmpix.com (MMS) |
| Virgin Mobile | Canada | number@vmobile.ca (SMS) |
| Vodafone | Germany | number@vodafone-sms.de (SMS) |
Each exacqVision Server notification profile has an optional Send Rate Limit setting. When an event link is triggered and a particular notification profile is sent, the notification profile does not send additional emails until the Send Rate Limit has elapsed. For example, both an IP Camera Connection event source and Video Loss event source might be configured in Event Linking to execute the same notification profile. However, if the Send Rate Limit is set to 60 seconds and the IP camera loses connection, the Video Loss Alarm email is discarded unless it occurs more than 60 seconds after the IP Camera Connection alarm.
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If Enterprise Health Monitor detects any active, monitored events, an email containing a list of events is sent at regular intervals as configured on the Email tab under Options. The Max Events per Message option specifies the maximum number of active events that are listed in each e-mail. For example, if Max Events per Message is set to 20, and there are 25 active events, you will receive details on 20 of the 25 events. After the email has been sent, the email queue is reset and notifications are not sent for those ongoing active events. The system then begins monitoring for new active events to send notifications for.
Thus, if you receive an email for video loss on Camera 1, and the subsequent email also lists video loss on Camera 1, consider checking the event database for server disconnections or video recovery and subsequent loss that might have happened between the time the two emails were sent.
For video-related alarms (such as motion, video loss, or IP camera connection), alarms are ignored if the camera is disabled and they are omitted from email notifications. To enable a camera, select the Record Enable checkbox on the Camera Recording Setup page in exacqVision Client.
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