Tag: Notifications Settings

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Exacq Mobile 3 missing push notifications settings

In the Exacq Mobile 3 application a user can configure Push Notifications in the Push notifications sections of the settings page.

The following are the scenarios where the Push Notifications settings will not be shown and the user will not be able to use the Push Notifications feature of the Exacq Mobile 3 application:

  1. [Browser] The user is running the mobile application in a browser.

    We do not support push notification for browser based instances of the mobile application.<br><br>
  2. [Android] The user is running an Exacq Mobile 3 application that was installed from Amazon app store for Android.

    Push Notifications are only supported on Android devices that install the Exacq Mobile 3 application from Google Play.<br><br>
  3. [Android or Windows Phone 8] The application was unable to register with the either the Google Cloud Messaging Service or the Microsoft Push Notification Service.<br>
    This might be encountered if the user started the application while not connected to the internet.

    If the user does not see the push notifications settings they can try the following steps to correct the issue:
    1. Exit the application by pressing the ‘Back’ button on the device until the Exacq Mobile 3 application is no longer shown.
    2. Verify that the device can connect to the Internet by navigating to an external website such as https://www.exacq.com.
    3. Open the Exacq Mobile 3 application.<br><br>
  4. [iOS] The user is on an iOS device that has disabled push notifications for the Exacq Mobile 3 application.<br>
    To verify this and enable push notifications on iOS devices perform the following steps.
    1. Open the iOS settings app
    2. Scroll to the bottom of the page and find the “Exacq Mobile 3” entry in the list
    3. Click on the “Exacq Mobile 3” list item
    4. You should now be on the Exacq Mobile 3 settings page
    5. Click on the “Notifications” list item
    6. You should now be on the Notifications settings page
    7. Ensure that the “Allow Notifications” item is in the ‘on’ position
    8. Close the Exacq Mobile 3 application by pressing the home button on the iOS device 2 times and swiping up on the application window.
    9. Open the Exacq Mobile 3 application.

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