Tag: Not Supported

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MJPEG not supported on ACTi TCM and KCM cameras

Although ACTi TCM and KCM camera models allow dual streaming in MJPEG, MPEG-4, and H.264 video formats, they do not support motion detection in MJPEG format. Thus, the MJPEG option is not available on the Camera Setup page for those models in exacqVision Client.

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MJPEG-not-supported-on-ACTi-TCM-and-KCM-cameras.pdf
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Knowledge Support Documentation Support exacqVision Server Products exacqVision Integrations

What IP cameras are supported by ExacqVision?

IP Camera Integration Database

ExacqVision supports thousands of cameras from a large number of manufacturers. The IP Camera Integrations database provides a complete list of test records for supported camera models. Search by brand, model, or firmware version, and filter by camera feature.

The following video describes how to use the database to its full extent:

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What if my camera isn’t listed as supported?

It would be impossible to list every camera ever made. However, just because a camera model isn’t listed doesn’t necessarily mean it will not work with ExacqVision. It DOES, however, mean that we cannot assure any features or functionality.

  1. If you find that a particular firmware version from your camera manufacturer is listed as supported on another model from the same brand, there is a good chance it will work with the same Plugin/Device Type listed.<br><br>
  2. If your camera supports Onvif, it may still work if you add it to your system selecting ‘Onvif’ from the Device Type selector. Note, that while Onvif is described as an open standard, not all manufacturers implement it adhering to the standards. Additionally, some advanced functionality may not be supported when using Onvif.

    Onvif compliant cameras are not usually considered “plug and play,” meaning that minor software revisions may be necessary to receive metadata regarding motion data or other signals.<br><br>
  3. If your camera provides an RTSP video stream, a final option may be to use the ‘RTSP’ Device Type. This would allow ExacqVision to record the video stream only. Features such as motion data, analytics, and inputs/outputs are not supported via RTSP.

Will Exacq support my camera?

While Exacq supports a very large number of cameras, that cover a wide range of capabilities and features, we also understand that your particular camera or firmware may not be listed as supported.

What can you do? See the below section.

Submit a request for testing

  1. From the IP Camera Integrations database, click Can’t Find Camera?
  2. Complete the New IP Camera Integration Suggestion form.
  3. Check ‘I’m not a robot,’ to pass the Captcha test.
  4. Click Submit Form.

This form will provide your request to our Product Team for consideration. Please be aware that we plan our releases months in advance, and we can not guarantee that support for your camera will be available in a specific time frame. If you have a sizeable project that requires a camera we do not support please contact Sales to discuss your requirements.

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