Tag: Needs Prep

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“Needs Prep” Seen On Hardware or Volume tabs

Description 

A few Customers have seen Needs Prep in the Exacq Client on the Storage Page under Volume and Hardware. The Drive Tab drives will all show healthy. The only issue seen is a false negative indicating that the Unit 1 c0/v0 shows “Needs Prep”, seen below. None of the drives listed under Unit 1 will indicate any issue and show up as healthy.

The Volume tab on the Storage page will also show that the volume “Needs Prep” and is only cosmetic.

Product 

exacqVision Server versions 23.09.9.0 and 24.03

Steps to Reproduce 

Update exacqVision Server to versions 23.09.9.0 or 24.03. The Hardware tab and Volume tab will show the Status “Needs Prep”.

Expected Results 

Drive Status is “Healthy”.
“Needs Prep” should not be shown unless the drive needs to be prepped or formatted for newly added drives.

Actual Results 

Needs Prep is displayed on Volume tab and the Unit under the Hardware tab.

Solution

If a this issue is seen, update exacqVision Server to version 24.03.7.0.

AES-849

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Knowledge Support Support exacqVision Server Categories Products exacqVision Hardware

Windows 7 Hard Drive Unexpectedly Shows Needs Prep

Description 

We have seen cases on NVRs running Windows 7 where a  drive has been working properly and was not just replaced that the status incorrectly shows Needs Prep

Product 

  • exacqVision Server 22.12.5.0
  • exacqVision Server 23.03.1.0
  • Microsoft Windows 7

Steps to Reproduce 

Within the exacqVision Client navigate to Configuration> YOUR Server > Storage > Hardware Tab

Expected Results 

All drives listed are high-lighted in green and have a status of Healthy

Actual Results 

One or more drives are high-lighted in orange and have a status of Needs Prep

Solution

Validate

Before going ahead with the following workaround, you must first confirm that the Needs Prep status is false

  • Using File Explorer access the contents of the effected drive(s)
  • Confirm that recent video files (those ending in .ps) are present and can be played back
  • If the drive is not accessible then it should be prepped
  • If video is present and can be played then DO NOT RUN PREP, go ahead with the workaround

Workaround

WARNING: This change is not permanent and will be overwritten during an exacqVision Server update! If necessary it can be re-applied

  • Stop the exacqVision Server Service
  • Open Notepad++ or a similar text editor as an Administrator
  • Open the file “C:\Program Files\exacqVision\Server\scripts\sysinfo.ps1”
  • Locate the line containing write-stdout ("drive-needs-prep=1") (typically line 288)
  • Comment out the line by adding a # at the beginning of the line
  • It should now be # write-stdout ("drive-needs-prep=1")
  • Save the file
  • Start the exacqVision Server Service

Branch Build 23.06.3032801 is available and confirm fixes the issue.
September 2023 release should house this fix.

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