Description
Affects 2/3/5MP Pro Gen2 Dome with motion set to ON and could not be turned off. This only affected Pro Gen2 DOME models.
Models affected include:
IPS02D2OCWIT
IPS02D2ISWIT
IPS03D2OCWIT
IPS03D3OCWIT
IPS03D2ISWIT
IPS05D2OCWIY
IPS05D2ISWIY
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Tested Version
ExacqVision Server 8.0.4.104612
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Platform
All platforms
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Steps to reproduce
- Connect to a 2/3/5 megapixel Pro Gen2 Dome with firmware 1.2.0.
- Generate motion activity in the camera’s field of view.
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Expected result
- Motion event is generated as expected.
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Actual result
- Motion event is inconsistent.
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Work Around
The camera firmware group has recommended the following:
1. Video stream 1 or 2 has be H.264.
2. The illustra3 plugin does not allow changing of context stream 2 but have seen cases where the iAPI3 shows h264 and still not setting motion. One way to verify is go to the ‘Event and Actions’->’Analytics’->’Motion Detection’ of the camera web page. If stream 2 is not set correctly, it would show a popup dialog with message ‘Operation Failed: No H264 stream found or stream too large’. In this case, just make sure to set stream 2 to H.264 and resolution of 1920×1440 or lower from the camera web page and reconnect the camera from EV client.
3. Medium or Low motion sensitivity is recommended.
4. Stream 2 should be H.264 and set to a resolution of 1920×1440 or lower.
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