Affected platforms
exacqVision 5.4 or later
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Symptom
When certain cameras are connected using the ONVIF plugin and the plugin is configured to use metadata streaming to receive motion and alarm events, a memory leak is possible. If memory usage increases enough exacqVision can crash. The crash is typically in ntdll which show a heap memory issue.
To validate this issue is the root cause of a crash, stop the Onvif plugin from requesting a metadata stream as described in the workaround.
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Workaround
Edit the /exacqVision/server/onvifnvcpi.json file to remove the manufacturer’s entry. This will result in the loss of motion-based recording, so modify the recording schedule to use free run recording.
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Resolution
No fix at this time.