Tag: Motion

Failure to Receive Events from Illustra Pro Gen4 Multisensor

Description Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source. <br> Product <br> Steps to Reproduce None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008 <br> Expected Results Analytic events, including those caused by motion… Continue reading Failure to Receive Events from Illustra Pro Gen4 Multisensor

Onvif -Motion Not Working When Updating from 23.06 to 23.09

Product Steps to Reproduce Update exacqVision Server from 23.06 to 23.09 Expected Results Motion works Actual Results Motion does not work Steps to Troubleshooting Once troubleshooting is complete, roll the customer back to 23.06 for the time being until the issue is fixed. (See update at the bottom of page.) Tier 3 Will create New… Continue reading Onvif -Motion Not Working When Updating from 23.06 to 23.09

Infinova – Onvif not triggering motion

Description When the Infinova camera is added there is no motion shown in the client Product  Steps to Reproduce  Expected Results  Motion is triggered Actual Results  No Motion seen on Exacq Solution Add the following to the section to the onvif JSON file in the server configuration. <br> Note: If upgraded this will be removed… Continue reading Infinova – Onvif not triggering motion

Camera Settings

Nested in the configuration tree, beneath Camera Recording, is the list of all cameras connected to the system. Clicking on any of these cameras will display the settings page for that individual camera. From here, you have access to important settings, such as the camera name, configuring the optional on-screen display (OSD), picture settings, motion… Continue reading Camera Settings

Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Description  After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again. Product  Camera models: Firmware: Steps to Reproduce  Have the camera setting on the home preset. Expected Results  PTZ… Continue reading Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1

Title Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1 Windows Disappear exacqVision Server 21.12.2.0   Description  After restarting exacqVision Server service Acti motion windows are no longer present, exacqVision Server versions 21.12.xx and 22.03.1   Product  exacqVision Server   Steps to Reproduce  Update to exacqVision Server 22.03.1Verify motion windows are present on the Motion tab… Continue reading Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1

Samsung / Hanwha Cameras Show “Motion Not Supported”

Before being able to manage motion windows from the exacqVision Client the following actions need to be performed within the camera’s web GUI.  You should now be able to manage existing areas and draw new areas from within the exacqVision Client Note: It may be necessary to factory reset the camera first. <br>

Troubleshooting Motion Not Supported

If you run in to an Exacq system where it says “Motion Not Supported” there are several camera manufacturers where you have to Enable Motion in the Web GUI of the device; as well as setting it in Exacq Client software. It will be listed under something like Analytics>Motion or Alarms or Motion.

My Illustra Camera Isn’t Recording Motion

Issue Illustra cameras may be showing a status of “Motion not Supported” or motion is not being detected. As part of cyber security compliance Illustra camera firmware is now defaulting to ‘Enhanced’ vs ‘Standard’ security resulting in the camera sending out metadata over HTTPS instead of HTTP.  Resolution Select one of the following options: <br>