Tag: Motion

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Knowledge Support Support Illustra Categories Products exacqVision Integrations

Failure to Receive Events from Illustra Pro Gen4 Multisensor

Description

Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source.

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Product

  • Illustra Pro Gen4 Multisensor
    • IPR32-M13-OIA4
    • IPR20-M12-OIA4
    • IPS32-M13-OIA4
    • IPS32-M13-OTA4
    • IPS20-M12-OIA4
    • IPS20-M12-OTA4

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Steps to Reproduce

None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008

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Expected Results

Analytic events, including those caused by motion detection, are received by ExacqVision.

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Actual Results

ExacqVision stops reporting analytic alerts, including motion, from all but the first sensor.

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Solution

Update the camera firmware to Illustra.SS017.06.05.00.0008 or later.

Firmware downloads can be located at IllustraCameras.com

If the configuration is incorrect due to the previous firmware, perform either of the following:

  • Toggle the Video over HTTP and Video over HTTPS settings from within the camera’s web browser interface.
  • Factory reset the camera after firmware upgrade.

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Categories
Knowledge Support Support exacqVision Server Products

Onvif -Motion Not Working When Updating from 23.06 to 23.09

Product

  • exacqVision Server 23.09

Steps to Reproduce

Update exacqVision Server from 23.06 to 23.09

Expected Results

Motion works

Actual Results

Motion does not work

Steps to Troubleshooting

  1. Get PCAPs/ Logs from the 23.09 version
  2. Test adding an override of #config=dynamic to the camera’s address field on Add IP Cameras page
  3. Examine the logs to identify the following log message:
onvifnvcPI Verbose 10.247.216.144 searching for relevant settings<br>in JSON config file

Once troubleshooting is complete, roll the customer back to 23.06 for the time being until the issue is fixed. (See update at the bottom of page.)

Tier 3 Will create New Tickets based on the Manufacturers and link them to AES-701.

Update: When seeing motion issues with the above logs please see if Version 23.09.9.0 will allow motion and free run will record.
https://exacq.com/support/downloads.php

Categories
Knowledge Support Support Categories Products exacqVision Integrations

Holis camera is not recording motion

Description 

Holis cameras are not recording on Motion when connected to exacqVision server version 22.09 and earlier.

Solution

Update the exacqVision Server to version 22.12.0 or higher to fix the motion issue.

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Categories
Knowledge Support Support Categories Products exacqVision Integrations

Infinova – Onvif not triggering motion

Description

When the Infinova camera is added there is no motion shown in the client

Product 

  • exacqVision Server
    • Onvif Plugin

Steps to Reproduce 

  1. Add Infinova camera to exacqVision Server
  2. Configure motion within exacqVision and/or camera
  3. Trigger motion

Expected Results 

Motion is triggered

Actual Results 

No Motion seen on Exacq

Solution

Add the following to the section to the onvif JSON file in the server configuration. 

      {<br>
        "manufacturer": "Infinova",<br>
        "motion": {<br>
          "topic": [<br>
            {<br>
              "name": "VideoSource/MotionAlarm/",<br>
              "data": {<br>
                "name": "State",<br>
                "on": "true",<br>
                "off": "false"<br>
              }<br>
            }<br>
          ],<br>
          "configuration": {<br>
            "analytics": {<br>
              "name": "MyCellMotion"<br>
            },<br>
            "rule": {<br>
              "name": "MyMotionDetectorRule"<br>
            }<br>
          }<br>
        },<br>
        "analytics": {<br>
          "topic": [<br>
            {<br>
              "name": VideoSource/ImageTooBlurry/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            },<br>
            {<br>
              "name": "VideoSource/ImageTooDark/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            },<br>
            {<br>
              "name": VideoSource/ImageTooBright/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            },<br>
            {<br>
              "name": VideoSource/GlobalSceneChange/ImagingService",<br>
              "data": {},<br>
              "analytics_metadata": []<br>
            }<br>
          ]<br>
        },<br>
        "options": {<br>
          "createpullpoint-wsa-header": "true",<br>
          "event-type-for-motion-detection": "pull",<br>
          "event-type-for-input-trigger": "pull",<br>
          "backfill-supported": "true"<br>
        }<br>
      },<br>

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Note: If upgraded this will be removed if it is not be fixed yet

Ticket – AES-20

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Categories
Video Library Configuration exacqVision Client exacqVision Server Youtube Video Library Categories Products

Camera Settings

Camera Settings NEW

Nested in the configuration tree, beneath Camera Recording, is the list of all cameras connected to the system. Clicking on any of these cameras will display the settings page for that individual camera. From here, you have access to important settings, such as the camera name, configuring the optional on-screen display (OSD), picture settings, motion settings, recording settings, recording schedule, as well as advanced features for PTZ and fisheye cameras or Suspect Tracking windows.

Categories
exacqVision Server Products

Samsung QNP-6230x Motion not Working After Selecting a PTZ Preset

Description 

After selecting a PTZ preset motion appears to stop working in the camera’s web interface. If you edit the motion settings in the client, the motion will events will start to work in the camera again.

Product 

Camera models:

  • QNP-6230 PTZ
  • QNP-6230H PTZ

Firmware:

  • fw 1.40.02_20191031
  • fw 1.40.03_20201203_R410

Steps to Reproduce 

Have the camera setting on the home preset.

  1. Select a second PTZ preset for the camera to move to. In the photo below you can see that the camera’s web interface indicates motion has stopped in the graph to the right of the camera’s image.
  1. Motion stops working in the cameras gui.
  2. Go to client and edit any motion window settings.
  3. Motion will resume in the cameras gui.
  4. Note if on a tour- this will also be affected by the movement of the presets.

Expected Results 

PTZ tours or presets should work after the camera moves to the new preset location.

Actual Results 

The camera stops detecting motion events after a preset is selected and the camera has moved.

Solution

Testing has shown that firmware 2.10.02_20220324_R614 has corrected this behavior on the camera.

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Categories
Knowledge Support Support exacqVision Server Categories Products

Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1

Title

Acti Motion Windows Disappear exacqVision Server 21.12.2.0 and 22.03.1 Windows Disappear exacqVision Server 21.12.2.0  

Description 

After restarting exacqVision Server service Acti motion windows are no longer present, exacqVision Server versions 21.12.xx and 22.03.1  

Product 

exacqVision Server  

Steps to Reproduce 

  • Update to exacqVision Server 22.03.1
  • Verify motion windows are present on the Motion tab of the cameras configuration page 
  • Stop and start the exacqVision Server service
  • Go back to the motion tab on the cameras configuration page 

Expected Results 

  • Motion windows are as they were before the service restart

Actual Results 

  • Motion windows are gone 

Solution

Motion still records but a rollback to exacqVision Server Version 21.09.xx is required in order to see the motion windows.    Models Known to exhibit this issue:

  • ACM3401
  • ACM5601
  • D52
  • D55
  • E53
  • E54
  • E56
  • E77

  This issue will be fixed in exacqVision Server 22.03.2 or higher

Categories
Knowledge Support Support exacqVision Client

Samsung / Hanwha Cameras Show “Motion Not Supported”

Before being able to manage motion windows from the exacqVision Client the following actions need to be performed within the camera’s web GUI. 

  1. Enable Motion Detection
  2. Create / draw detection areas
  3. Disable then re-enable the camera within the IP Cameras List on the Add IP Cameras page

You should now be able to manage existing areas and draw new areas from within the exacqVision Client

Note: It may be necessary to factory reset the camera first.

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Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories Products exacqVision Integrations

Troubleshooting Motion Not Supported

If you run in to an Exacq system where it says “Motion Not Supported” there are several camera manufacturers where you have to Enable Motion in the Web GUI of the device; as well as setting it in Exacq Client software.

It will be listed under something like Analytics>Motion or Alarms or Motion.

Categories
Knowledge Support Support Illustra exacqVision Server Categories Products

My Illustra Camera Isn’t Recording Motion

Issue

Illustra cameras may be showing a status of “Motion not Supported” or motion is not being detected.

As part of cyber security compliance Illustra camera firmware is now defaulting to ‘Enhanced’ vs ‘Standard’ security resulting in the camera sending out metadata over HTTPS instead of HTTP. 

Resolution

Select one of the following options:

  • Update the Server version to 22.12.5 or higher.
    Exacq’s ability to accept metadata over HTTPS was enhanced in version 22.12.5. If your SSA does not permit you to update the ExacqVision Server version to 22.12.5 or higher, you will need to choose from the remaining options below.<br><br>
  • Factory default the camera and choose Standard instead of Enhanced security. See Article 14441 on the differences between Standard and Enhanced security modes.
  • Or if the camera is using Enhanced Security, then enable ‘Video over HTTP’ in the camera’s GUI
    • To change this setting, navigate to the Security page in the Illustra camera web interface.
    • Click the ‘Edit’ link beside ‘Video over HTTP’.
    • Place a check mark in the box adjacent to ‘Video over HTTP’.
    • Return to the ‘Add IP Cameras’ page in the ExacqVision Client.
    • Disable then re-enable the camera to pull the new camera settings.

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