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ASRock Industrial IMB-X1314 System Beep Codes

Beep SequenceDescriptionTroubleshooting
1 short constant beepError with RAM refresh1. Check RAM for physical damage.
2. Try another stick of RAM.
3. BIOS update
2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.
2. Check for conflicts in memory types.
3. Check power supply for unstable voltages.
3 short beepsRAM read/write test failed1. Repair corrupted files.
2. Perform memory tests
4 short beepsSystem clock errorTry synchronizing system time with an internet (NTP) time source.
5 short beepsCPU errorCheck that CPU is properly seated.
6 short beepsKeyboard not detected/
keyboard controller error
Check keyboard is properly connected or try a different keyboard.
7 short beepsGeneral CPU or RAM error1. Check that CPU is properly seated and connected.
2. Check that RAM is properly seated and connected.
3.Inspect connections for dirt or corrosion.
8 short beepsGraphics controller errorCheck for proper connections to any graphics cards installed and that enough power is provided to the card.
9 short beepsROM errorCheck if system is attempting to boot from an external device.
10 short beepsROM read/write error1. Run a memory diagnostic, such as mdsched.exe in Windows.
2. Clear CMOS
11 short beepsCPU cache check failure1. Check CPU temperature.
2. Inspect CPU fan for proper function.
3. Clear dust or dirt from CPU fan.
4. Check for faulty CPU heatsink.

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User Guides Documentation Categories Products exacqVision Hardware

ASRock Industrial IMB-X1313 System Beep Codes

Beep SequenceDescriptionTroubleshooting
1 short constant beepError with RAM refresh1. Check RAM for physical damage.
2. Try another stick of RAM.
3. BIOS update
2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.
2. Check for conflicts in memory types.
3. Check power supply for unstable voltages.
3 short beepsRAM read/write test failed1. Repair corrupted files.
2. Perform memory tests
4 short beepsSystem clock errorTry synchronizing system time with an internet (NTP) time source.
5 short beepsCPU errorCheck that CPU is properly seated.
6 short beepsKeyboard not detected/
keyboard controller error
Check keyboard is properly connected or try a different keyboard.
7 short beepsGeneral CPU or RAM error1. Check that CPU is properly seated and connected.
2. Check that RAM is properly seated and connected.
3.Inspect connections for dirt or corrosion.
8 short beepsGraphics controller errorCheck for proper connections to any graphics cards installed and that enough power is provided to the card.
9 short beepsROM errorCheck if system is attempting to boot from an external device.
10 short beepsROM read/write error1. Run a memory diagnostic, such as mdsched.exe in Windows.
2. Clear CMOS
11 short beepsCPU cache check failure1. Check CPU temperature.
2. Inspect CPU fan for proper function.
3. Clear dust or dirt from CPU fan.
4. Check for faulty CPU heatsink.

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User Guides Documentation Categories Products exacqVision Hardware

ASRock H410 System Beep Codes

Beep SequenceDescriptionTroubleshooting
1 short constant beepError with RAM refresh1. Check RAM for physical damage.
2. Try another stick of RAM.
3. BIOS update
2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.
2. Check for conflicts in memory types.
3. Check power supply for unstable voltages.
3 short beepsRAM read/write test failed1. Repair corrupted files.
2. Perform memory tests
4 short beepsSystem clock errorTry synchronizing system time with an internet (NTP) time source.
5 short beepsCPU errorCheck that CPU is properly seated.
6 short beepsKeyboard not detected/
keyboard controller error
Check keyboard is properly connected or try a different keyboard.
7 short beepsGeneral CPU or RAM error1. Check that CPU is properly seated and connected.
2. Check that RAM is properly seated and connected.
3.Inspect connections for dirt or corrosion.
8 short beepsGraphics controller errorCheck for proper connections to any graphics cards installed and that enough power is provided to the card.
9 short beepsROM errorCheck if system is attempting to boot from an external device.
10 short beepsROM read/write error1. Run a memory diagnostic, such as mdsched.exe in Windows.
2. Clear CMOS
11 short beepsCPU cache check failure1. Check CPU temperature.
2. Inspect CPU fan for proper function.
3. Clear dust or dirt from CPU fan.
4. Check for faulty CPU heatsink.

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User Guides Documentation Categories exacqVision Hardware Products

ASRock C236M WS System Beep Codes

Beep SequenceDescriptionTroubleshooting
1 short constant beepError with RAM refresh1. Check RAM for physical damage.
2. Try another stick of RAM.
3. BIOS update
2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.
2. Check for conflicts in memory types.
3. Check power supply for unstable voltages.
3 short beepsRAM read/write test failed1. Repair corrupted files.
2. Perform memory tests
4 short beepsSystem clock errorTry synchronizing system time with an internet (NTP) time source.
5 short beepsCPU errorCheck that CPU is properly seated.
6 short beepsKeyboard not detected/
keyboard controller error
Check keyboard is properly connected or try a different keyboard.
7 short beepsGeneral CPU or RAM error1. Check that CPU is properly seated and connected.
2. Check that RAM is properly seated and connected.
3.Inspect connections for dirt or corrosion.
8 short beepsGraphics controller errorCheck for proper connections to any graphics cards installed and that enough power is provided to the card.
9 short beepsROM errorCheck if system is attempting to boot from an external device.
10 short beepsROM read/write error1. Run a memory diagnostic, such as mdsched.exe in Windows.
2. Clear CMOS
11 short beepsCPU cache check failure1. Check CPU temperature.
2. Inspect CPU fan for proper function.
3. Clear dust or dirt from CPU fan.
4. Check for faulty CPU heatsink.

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User Guides Documentation Categories exacqVision Hardware Products

ASRock H110-E1 System Beep Codes

Beep SequenceDescriptionTroubleshooting
1 short constant beepError with RAM refresh1. Check RAM for physical damage.
2. Try another stick of RAM.
3. BIOS update
2 short beepsRAM parity error1. If adding new memory, try removing to see if this fixes issue.
2. Check for conflicts in memory types.
3. Check power supply for unstable voltages.
3 short beepsRAM read/write test failed1. Repair corrupted files.
2. Perform memory tests
4 short beepsSystem clock errorTry synchronizing system time with an internet (NTP) time source.
5 short beepsCPU errorCheck that CPU is properly seated.
6 short beepsKeyboard not detected/
keyboard controller error
Check keyboard is properly connected or try a different keyboard.
7 short beepsGeneral CPU or RAM error1. Check that CPU is properly seated and connected.
2. Check that RAM is properly seated and connected.
3.Inspect connections for dirt or corrosion.
8 short beepsGraphics controller errorCheck for proper connections to any graphics cards installed and that enough power is provided to the card.
9 short beepsROM errorCheck if system is attempting to boot from an external device.
10 short beepsROM read/write error1. Run a memory diagnostic, such as mdsched.exe in Windows.
2. Clear CMOS
11 short beepsCPU cache check failure1. Check CPU temperature.
2. Inspect CPU fan for proper function.
3. Clear dust or dirt from CPU fan.
4. Check for faulty CPU heatsink.

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Categories
User Guides Documentation Categories Products exacqVision Hardware

Asus Q87-MA System Beep Codes

Beep SequenceDescriptionTroubleshooting
One short beepNormal boot
One short beep, nothing displays on monitorNormal bootCheck that the monitor is functioning and connected correctly.
Power light is ON, no beepHardware issueCheck that the CPU and memory are installed correctly and there is no corrosion or dirt on the connections.
One continuous beep followed by two short beeps, then a pause (repeating)No memory (RAM) detected1. Confirm the memory is correctly installed.
2. Remove and reseat the memory.
3. Try isolating problem RAM by testing each stick of RAM individually, removing the other.
4. Try swapping suspect RAM with known working RAM.
One continuous beep followed by three short beepsNo VGA detectedIf the graphic card needs additional power supplied, ensure the power supply can provide enough wattage.
One continuous beep followed by four short beepsHardware component failure – CPU Fan Error, CPU Over Temperature, CPU Over Voltage1. Check that the CPU fan is installed correctly.
2. Check that the CPU fan is free to spin.
3. If still failing, enter BIOS to load default BIOS settings or clear CMOS before trying again.

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Categories
Knowledge Support Support Categories exacqVision Hardware

Updating the BIOS on Systems with ASRock C236M WS Motherboards

Description 

The following instructions can be used to update the BIOS on systems with ASRock C326M motherboards.

Product 

  • Asrock C236M WS Motherboard

Instructions

  • Download the C236MWS3.12E flash file HERE
  • Format a 32MB or larger USB key as FAT32
  • Copy the flash file to the root of the USB key
  • Plug the USB key into the NVR and restart the machine
  • On Boot, after the MegaRAID initializes (if applicable) and prior to the operating system loading press the Delete key “Del” to enter BIOS setup
  • When prompted enter the BIOS password “admin256” and press “Enter”. 
  • On the Main tab check the current BIOS version, listed as UEFI Version
  • If the version is L3.12E or higher a BIOS update is not required.
  • To update the BIOS, select the Advance tab, highlight Instant Flash, and Enter.  
  • Instant Flash will automatically detect all devices and only list those BIOS versions which are suitable for your motherboard, select the suitable BIOS version and press ENTER to  flash.
  • The BIOS update should progress
  • Please DO NOT power off during BIOS update.
  • After update success completes, press Enter to reboot system
  • The server will power cycle several times, press [F2] or [Del] to enter the BIOS setup utility.
  • On the Main tab verify the new version “L3.12E”
  • Verify the date and time are correct
  • Press F10 to exit BIOS and restart the machine.

Note:

In the event the BIOS password “admin256” fails after Instant Flash perform the following steps

  • Power the server off
  • Turn the individual power supplies off and remove the power cords
  • Disconnect the CMOS battery
  • Hold the power button on for a few seconds to discharge any residual power
  • Reconnect the CMOS battery
  • Reconnect the power cords and power the unit on

Traditionally systems with MegaRAID controller cards would display initialization information along with the option to enter the MegaRAID BIOS when a system is first booted.  After updating the BIOS this will no longer be the case, the MegaRAID BIOS is accessible through BIOS Setup on the Advanced tab.  If desired the older behavior can be restored by enabling CSM  “Compatibility Support Module” Parameter on the Boot tab.

Resources

ASRock BIOS Update Procedure Locally (Instant Flash) Instructions With Screenshots   https://www.asrockrack.com/support/faq.asp#InstantFlash

SEG BIOS Update Instructions

Categories
Knowledge Support Support Categories exacqVision Hardware

Enabling both HDMI and VGA via the BIOS

Description 

How to configure an ASRock system board if HDMI Output has been lost and both HDMI & VGA monitors are being used.  

Product 

  • ASRock H110E1 system board

Steps to Reproduce 

  • Connect a monitor to the HDMI connector
  • Connect a 2nd monitor into the VGA connector 

Expected Results

Both monitors display video 

Actual Results

Video is lost on both monitors 

Solution

  • Reboot the system and enter BIOS by pressing F2 prior to booting into the OS
  • Navigate to Advanced > Chipset Configurations
  • Ensure the Primary Graphics Adapter is set to PCI Express 
  • Scroll down to and enable the IGPU Multi-Monitor option
  • Exit and save settings 
Categories
Knowledge Support Support exacqVision Server Categories exacqVision Hardware Uncategorized

System will not post without monitor attached

These files are only to be ran on ExacqVision Servers with the following Motherboards.

DO NOT try to run it on your machine or it will cause issues!!!

With the rise of new HIPPA requirements regarding patient information potentially being exposed on systems, a lot of customers are choosing to run their NVR’s Headless (no monitor attached). Running a Windows or Linux based System without a monitor attached on the following motherboards will cause the system not to boot.

  • H110E
  • H410
  • 1313
  • X1313
  • C236

There is a work around for it: Download the appropriate file for their OS and install it…

YOU MUST BE THE ONE TO DOWNLOAD IT AND INSTALL IT. DO NOT GIVE THIS KB TO CUSTOMER AND BAIL!!

Linux: http://artifactory.exacq.org/artifactory/seg-local/exacqdeploy/21.09.x/master/108/exacqdeploy_21.09.108.0_all.deb

Windows: http://artifactory.exacq.org/artifactory/seg-local/headlessboot-remediation/21.12.0/none/Enable-Headlessboot.exe

  • Attach Monitor back to the system
  • Boot system back up
  • Boot all the way in to Windows or Linux and then reboot
  • Unplug the monitor during the reboot process
  • DO NOT change anything else or your system will not boot!!!

Trac:23280 https://trac.exacq.com/DVR/ticket/23280

Categories
exacqVision Server Categories exacqVision Hardware Uncategorized

G-Series is showing Unsupported Server Hardware

The Hardware Monitoring tab for Exacq G-Series displays the message “Unsupported server hardware”. This is expected behavior.

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