Tag: Mobile
Symptom:
Exacq Mobile 3, version 9.2, forces user to re-login to server.
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Problem:
If a mobile user is connected to an exacqVision Server that is on a non-default port (22609), when updating to 9.2 the information stored for that server will be reset. This includes the following:
- Saved login credentials
- History (Last used/Frequently used)
- Security integration login tokens
- Client-side views
- Camera PTZ speed settings
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Solution:
This is a one-time issue. After re-logging into the server all new settings will persist.
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Microphone support, for sending audio from your device to an exacqVision Server, was added in Exacq Mobile 3, version 8.4.
All installations of Exacq Mobile 3 acquired from Google Play and the Apple App Store support sending audio to an exacqVision Server.
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Important Note
To send audio to an exacqVision Server using the mobile site, accessed via a web browser, the device or computer that is being used must have a microphone connected, the service must be hosted using HTTPS, and the site must be accessed via HTTPS. If you are accessing the mobile site over HTTP the option to send audio is not available due to browser security constraints.
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Description
In 7.5.2 and newer builds of Exacq Mobile 3, the navigation drawer will be able to be opened from most pages in the app by swiping right on the page.
The following pages will not have the ability to swipe right due to technical reasons:
– Documentation
– Support
– Contact Support
– About
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exacqVision servers can send automated text messages through an e-mail gateway server as configured on the Notifications page. Message and data rates may apply depending on the carrier and contract.
To configure a text message notification, complete the following steps:
- Create a list of all phone numbers and their service providers that will be notified. For ported phones, you must know the current service provider, not the previous service provider.<br><br>
- Look up service providers’ SMS or MMS email-to-text service gateway address. A partial list of major carriers can be found below. If unlisted here, you may need to search online or contact your carrier.<br><br>
- Test your existing e-mail server connection by configuring an E-mail Server, creating a E-mail Message Profile, and configuring an event link to send a notification upon event. Refer to our User Training Videos or the exacqVision User Manual for more on configuring Notifications and Event Linking.<br><br>
- After confirming the existing e-mail server is operational, add a new E-mail Message Profile on the Notification page to send text messages.<br><br>
- Enter one or more text recipients in the destination To field, with a format of PhoneNumber@Provider. The example in the illustration below would send a text to an AT&T and Verizon text recipient.<br><br>
- Enter a Subject and a message of 140 characters or less.
Some providers will not display the Subject line in the received text message, but you must enter at least one character for the Subject anyway.<br><br> - On the Event Linking page, configure one or more events to use the new Notification profile.<br><br>
- If necessary, create multiple notification profiles for multiple user groups or events.<br><br>
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| Carrier | Country | Gateway Address |
|---|---|---|
| AT&T | USA | number@txt.att.net (SMS) |
| AT&T | USA | number@mms.att.net (MMS) |
| Airtel | India | number@airtelap.com (SMS) |
| Boost | USA | number@smsmyboostmobile.com (SMS) |
| Claro | Puerto Rico | number@vtexto.com (SMS) |
| Orange | UK | number@orange.net (SMS) |
| Orange | Netherlands | number@sms.orange.nl (SMS) |
| TIM | Italy | number@timnet.com (SMS) |
| T-Mobile | USA | number@tmomail.net (SMS and MMS) |
| T-Mobile | Germany | number@t-mobile-sms.de (SMS) |
| Virgin Mobile | UK | number@vmobl.com (SMS) |
| Virgin Mobile | UK | number@vmpix.com (MMS) |
| Virgin Mobile | Canada | number@vmobile.ca (SMS) |
| Vodafone | Germany | number@vodafone-sms.de (SMS) |
NOTE: This article is a reference for Legacy Exacq Mobile 3 users. Users capable of upgrading their exacqVision Server to version 24.09 and higher should refer to the article: Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App on using the exacqVision Mobile app.
Exacq Mobile 3 receives live and recorded video from the exacqVision Web Service that is connected to the exacqVision recording application.
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The Exacq Mobile 3 app allows you to use Apple or Android tablets and smartphones to view live video from an exacqVision server, search for recorded video, and more. To access your exacqVision server over the internet from Exacq Mobile 3, additional configuration is required. The exacqVision Web Service must be installed and configured, and the web server must be accessible through the internet.
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The following steps provide an overview of the process required to deploy Exacq Mobile 3 in your environment:
- The web service can be installed on the Exacq NVR server or on a separate server. See the exacqVision Web Service User Manual for more details on installation and configuration.
- By default, the exacqVision Web Service listens on port 80. This can be modified as needed.
NOTE: A static IP address or DNS name resolution for the web server is recommended to ensure clients can consistently connect from the Internet. - Install and configure the Exacq Mobile 3 application on your device. Compatible devices and configuration steps are described in the Exacq Mobile 3 User Manual.
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If you have completed these steps but you cannot see video from Exacq Mobile 3, perform the following troubleshooting steps until the issue is resolved:
- On the web server, open a browser and go to the address 127.0.0.1. (If you have changed the port from the default of 80, add a colon and the port number, such as 127.0.0.1:81.) If the exacqVision Web & Mobile Solutions login page does not load, the exacqVision Web Service is not running or is not properly configured on the server.
- If the page does load, open the web browser on your mobile device using the cellular data connection instead of WiFi. Load the externally accessible web address of the web server. If the exacqVision Web & Mobile Solutions login page does not load, the name resolution or internet connectivity of the web server is not properly configured on the server.
- If the page does load, open the Exacq Mobile 3 app and confirm the address and port settings for your server.
- If these steps to not resolve the problem, contact Exacq Technical Support.
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See also:
Exacq Software/Service Connections Diagram
Example Network Diagram for Dual NIC Systems
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The codec used to transmit video will depending on the plugin used. In many cases the exacqVision Web Service performs transcoding and transmits a compressed JPEG stream of images to the Web Client or Exacq Mobile 3 app. Some plugins are capable of forwarding the H.264 stream without the need to transcode.
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