When using the exacqVision Mobile app with the release of exacqVision Server 24.09 or higher, the exacqVision Mobile app will connect directly to the exacqVision Server service rather than require the intermediary exacqVision Web Service. By default the service will listen for incoming mobile app connections on port 8443. This may be manually changed by… Continue reading Changing the Mobile Listening Port for exacqVision Server
Tag: Mobile
Remote Connections
exacqVision Server and Client versions 24.09 introduce our Remote Connections feature. This added feature currently only supports exacqVision Mobile. Connections for the Desktop Client, Exacq Mobile 3, or Web Client remain unchanged. Products What benefit does Remote Connections provide? Why don’t I have to configure port forwarding? Traditionally, users outside of a LAN wishing to… Continue reading Remote Connections
Enabling Exacq Mobile 3 Push Notifications
Push notifications provide the ability to alert users of events even when they do not have the Exacq Mobile 3 app open. There are two options for Push Notifications, those triggered by camera analytics and analytic appliances, and those triggered by other types of events, which require the use of Event Monitoring. Both options are… Continue reading Enabling Exacq Mobile 3 Push Notifications
Illustra Tools Mobile App
Using the Illustra Tools Mobile App to discover, connect to, and configure cameras
Focus View not exiting on some cameras
ISSUE: When viewing a camera or multiple cameras in Focus View in the mobile app and you go to exit the view you will get a White X that will not go away. You have to close the app to get this to correct it’s self.When this happens, the logs are showing an uncaught exception… Continue reading Focus View not exiting on some cameras
Exacq Mobile 3 App Crashing
The Exacq Mobile 3 app crashes after updating to iOS 15.0, 15.0.1 and 15.0.2. Exacq Mobile 3 was impacted by an update to Apple’s WebKit that caused an issue with Canvas Rendering.Apple’s recent update to 15.1 has resolved the above mentioned issue and the Exacq Mobile 3 app is no longer crashing. Please update to… Continue reading Exacq Mobile 3 App Crashing
Mobile Deprecation
Description For various reasons, Exacq Mobile 3 occasionally deprecates older system versions with a new release. When this occurs, that release (and all future releases) are not available to deprecated devices, either directly through the app store or via updates. Effectively, the device is “locked-in” to the last supported version. Deprecated devices will still have… Continue reading Mobile Deprecation
Native Decoding in Exacq Mobile 3
About Native Decoding The 3.12 release of the Exacq Mobile 3 app added the ability to decode native video from a camera streaming in JPEG or H.264 format. <br> Support Native JPEG decoding is supported on all platforms and devices that the Exacq Mobile 3 app runs on, including the web browser. Native H.264 decoding… Continue reading Native Decoding in Exacq Mobile 3
Push Notifications only received from one web service
Affected platforms <br> Symptom The Exacq Mobile 3 app can connect to multiple different web servers, but Exacq Mobile 3 will only be able to receive push notifications from the first web service even though Event Monitors from different web services are enabled in the push notification configuration. <br> Workaround Uninstall and reinstall the app… Continue reading Push Notifications only received from one web service
Mobile OEM Toolkit produces invalid iOS packages when the OEM does not include support for Push Notifications
Affected platforms Mobile OEM Toolkit v1.3.1.8525 <br> Symptom If an OEM is attempting to create an iOS package using the Mobile OEM Toolkit v1.3.1.85257 and does not have their iOS provisioning profile set up for Push Notifications, the OEM will be unable to submit the application to iTunes Connect.This script error will cause the web… Continue reading Mobile OEM Toolkit produces invalid iOS packages when the OEM does not include support for Push Notifications