Exacq Mobile Application Views show Black Box

Description  There are a few reports of customer having no live streams in the views created. When selecting the view to monitor some of the live streams show a black box. This has been seen on view containing 4 live streams as well up to 25 streams. Please note that our application only decodes up… Continue reading Exacq Mobile Application Views show Black Box

Unable to Open File Browser in ESM from Mobile Device

Symptom: Unable to add an image for User’s profile. Problem: When accessing a user’s profile page within ESM, clicking to add an image of the user fails. File browsers are not currently supported on mobile devices within ESM.  Solution: Add all files and images with a desktop web browser.