Tag: Microsoft Windows Operating System

Categories
Knowledge Support Support Categories exacqVision Hardware

Removing MegaRAID Storage Manager(MSM)

Description

MegaRAID Storage Manager (MSM) has been found to have some exposure to CVE-2021-44228, the Apache Log4j remote code execution vulnerability, see statement from Broadcom Log4j2 Exposure (CVE-2021-44228).   It is possible that MSM was installed on your exacqVision NVR even though a RAID controller card is not present. If that is the case MSM can be uninstalled using the following instructions.

NOTE: If the NVR has a RAID controller card please see one of our Replacing MegaRAID Storage Manager (MSM) Knowledge Base Articles for other options.

Products

  • Windows 10 (x64)
  • Windows Server 2016 (x64)
  • Windows Server 2019 (x64
  • Ubuntu 16.04 LTS and Earlier
  • Ubuntu 18.04 LTS
  • Ubunutu 20.04 LTS

Uninstalling MSM on Windows

  • Press the Windows key on keyboard to open the Start menu
  • Locate and select MegaRAID Storage Manager
  • Expand and select Uninstall
  • Confirm that you want to remove MegaRAID Storage Manager
  • Right click on MegaRAID Manager icon on desktop and click “Delete”

Uninstalling MSM on Linux

  • Double-click the Terminal icon on the desktop
  • Elevate to root using sudo -i 
  • Remove the MSM package using dpkg -r 
  • Ensure that the dpkg command completes with no errors.
  • Close the Terminal window
Example of removing MSM on Linux

Categories
Knowledge Support Support Categories exacqVision Hardware

Resizing a Partition on Microsoft Windows

Title

Resizing a Partition on Microsoft Windows

Description 

If the capacity of a virtual drive has been increased; once the reconstruction has successfully completed, then it will be necessary to resize existing partitions before the operating system can utilize the additional space.

Product 

  • Microsoft Windows
  • exacqVision Server

Overview

  • Restart the NVR
  • Stop exacqVision Server Service
  • Launch Disk Management
  • Resize the partition
  • Start the  exacqVision Server Service
  • Check storage, previously recorded and new video

Restart the NVR

  • Click the Windows Icon, the Power Icon, then choose Restart, the NVR will restart

Stop exacqVision Server Service

  • Press Windows Key + R, the run box will open, type services.msc, click OK , the Services window will appear
  • Locate and right-click on exacqVision Server, select Stop, a service control window will briefly appear then close once the service is stopped
  • Leave the Services Window open

Disk Management

  • Press Windows Key + R, the run box will open, type diskmgmt.msc, click OK, the Disk Management window will appear
  • The Virtual Disk should show both the Primary Partition “Original Space” and Unallocated “New Space”
  • Right-Click on the Virtual Disks Primary Partition, a context window will appear
  • Select Extend Volume… , the Extend Volume Wizard will launch, click Next to continue
  • Select the Disk to use space from and the amount of space in MB to extend, click Next
  • Note: By default, the correct source and maximum available space should already be chosen.
  • Review the proposed settings and click Back to modify, Finish to apply, or Cancel to abort, the wizard will close
  • The Virtual Disk should now only have a single partition and show the new storage capacity
  • Close Disk Management

Start exacqVision Server Service

  • Open  the Services window used previously
  • Locate and right-click on exacqVision Server, select Start, a service control window will briefly appear then close once the service is started
  • Close Services

exacqVision Client

  • Open the exacqVision Client
  • Navigate to the Drive Tab (Configuration > YOURSERVER >  Storage)
  • Verify the Capacity reported is correct and the status is Healthy
  • Search for previously recorded video 
  • Verify current video is being recorded 

Congratulations the partition has been successfully expanded 

Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories Products

ExacqVision stance on updating the Windows Operating System

ExacqVision has tested and recommends the Windows 10 LTSB and LTSC releases from Microsoft. These are the only two releases we recommend and support.

Categories
Knowledge Support Support Categories exacqVision Webservice Products

Web Service upgraded from version 9.2 to 21.06+ on MS Windows operating systems fails to start

Issue:

Upgrading the exacqVision Web Service from version 9.2 to version 21.06+ (even using the server bundled package) on Microsoft Windows operating systems will show the web service as upgraded but leave it unable to start.

Root Cause:

Undetermined.

Workaround:

After performing the upgrade, uninstall and reinstall the exacqVision Web Service again.

Fixed Version:

Not yet fixed.