Tag: Maps

Categories
Video Library Configuration exacqVision Client Categories Products

Maps

Maps NEW
Learn to create maps for locating servers, cameras, inputs, and more by physical location on user imported map images. Using maps allows users to more easily track intruder activity, or just locate cameras graphically rather than searching a list of devices. Enterprise users will also learn to create nested maps to drill down to specific locations.
Categories
Knowledge Support Support exacqVision Client exacqVision Server

Maps Item Icons Incorrect

Description 

Customer would like to change some map icon graphics, some bullet cameras are displayed as domes on the map graphic. He has asked if there is a config file that contains the map graphic information

Product 

  • exacqVision Client

Steps to Reproduce 

  1. Add a Camera to a new or existing map (Configuration > Maps) 
  2. Make note of the Icon

Expected Results 

Expected box camera Icon 

Actual Results 

PTZ/Dome camera Icon

Solution

This is expected behavior in the sense that the icon will follow whatever is detected by the camera plugin and will match the icon shown for the camera throughout the exacqVision Client. 


As a possible workaround access the cameras settings page.  If there is a Mechanical PTZ tab present. then toggling the serial port from Off to IP will also change the icon from box to dome. 


If you suspect that there is an issue in the way the cameras capabilities are being detected resulting in the wrong icon being used then. 

  • verify the camera has been tested (Check https://www.exacq.com/integration/ipcams/)
  • escalate the case, an engineering ticket will need to be created so the correct icon type is detected for that specific camera model.
Categories
Knowledge Support Support exacqVision Webservice Products

Thin Client Maps do not produce an image when cycling through the different maps

Starting at 21.06 version of Web Service we found that using maps that have children with links to cameras from more than one server can trigger this behavior.

Example:
If cycling through your list of maps the screens would not load and produce a black image. Sometimes the screens would load but would only show a few cameras.

Workaround is optional:
A possible workaround for the customer could be to decouple their maps based on server, so only have cameras / devices from one server per map, and possibly even make sure they are top level maps with no children.

To Correct this we can use the following builds. We will need to transfer these for the time to the customer server and then run the installer.

https://artifactory.exacq.org/artifactory/webservice-local/21.09.x/31982xx/3198203/

exacqVisionWebService_21.09.3198203.0_x64.deb
exacqVisionWebService_21.09.3198203.0_x64.exe
exacqVisionWebService_21.09.3198203.0_x86.deb
exacqVisionWebService_21.09.3198203.0_x86.exe

NOTE*
These versions have not been merged yet so it’s not in Release as of yet.
This fix scheduled for the March 2022 release.

Categories
Knowledge Support Support exacqVision Client Categories Products

Creating Child Maps

NOTE: Enterprise licensing is required to create child maps.

To create a child map, open the ExacqVision Desktop Client and complete the following steps:

  1. Click the Maps node on the navigation tree to open the Maps page.<br><br>
  2. From the maps tree, click to highlight an existing map you wish to be the parent map to the child map you are about to create.<br><br>
  3. Click the New button below the maps list panel.<br><br>
  4. Name the child map.<br><br>
  5. Give the map a description (optional).<br><br>
  6. Click Map Image and load the image you want to use.<br><br>
  7. You also have the option of using the Add Icon button to upload a thumbnail image to display in the map tree for this map. The icon drop-down allows you to select from previously used icons.<br><br>
  8. From the Available Items panel drag the appropriate cameras to their position in the map.<br>
    NOTE: You may also drag input triggers, soft triggers, output alarms, audio devices, serial data streams, web panels, and access control integrations onto maps.<br><br>
  9. Click Apply.<br>
    NOTE: If you do not add at least one device to the map, you cannot click Apply.<br><br>
  10. The parent map now lists this map as a child map.<br><br>
  11. Repeat steps 2-9 to create additional child maps. <br><br>
  12. Returning to the parent map, you may drag the child map from your list of Available Items onto it allowing users to navigate from the parent to the child map.

    See also: Maps from our Video Library<br><br>

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