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Knowledge Support Support exacqVision Enterprise exacqVision Server Categories Products

Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager

Description 

When changing a User from Local to Local (Managed) i.e. Unmanaged to Managed user in exacqVision Enterprise Manager the crying stick man appears immediately after applying the change. 

Product 

ExacqVision Enterprise Manager

Steps to Reproduce 

  • From the EM Dashboard, select Users 
  • On the Users page select UNMANAGED SERVER USERS to display a list of unamanaged users 
  • Locate the desired user and click the corresponding Manager user icon 

Expected Results 

The change applies and you are still on the EM Users Page 

Actual Results 

Crying Stickman page appears
image.png

Solution

The change is actually made, the issue is with the redirect back to EM, to verify the change was made.

  • Click the Return to Dashboard icon on the crying stick man page. 
  • From the EM Dashboard, selects Users 
  • The user should no longer be listed on the Unamanged Server Users page but on the Users page instead
  • Also check the user via the ExacqVision Client 
  • It should now show Local (Managed) 

The fix will be in the next release of ExacqVision Enterprise Manager version 22.06

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Categories
Knowledge Support Support exacqVision Enterprise exacqVision Server Categories Products

Manually Removing Managed Users

Description 

Once a Server has User Privileges managed by exacqVision Enterprise Manager, only that EM system can be used to remove the privileges.  If the NVR is unable to access the exacqVision Enterprise Manager server the “Managed” user status can be removed manually with the following steps.

Product 

exacqVision ServerexacqVision Enterprise Manager

Solution

  • Stop the exacqVision Server service
  • Manually edit streampi.xml file. NOTE: In windows you should run either Notepad++ or Notepad as an Administrator

Windows

C:\Program Files\exacqVision\Server\streampi.xml

Linux

/usr/local/exacq/server/streampi.xml

  • Remove lines from the Ownerships ID=”” section 

  • Start the exacqVision Server service 

Before the Change in Streampi.xml

After the change in streampi.xml