Categories
Knowledge Support Support exacqVision Client Products

macOS Client Live Views are 1/16th to 1/4 of the Normal Size

Description

When running 23.03 Exacq Client on Mac some cameras intermittently show up very small in live view. Instead of filling the available space, they are 1/16th to 1/4 of the view area and the rest is black. Macs running two different versions of macOS (Sonoma and Big Sur) have been seen.

Product

Exacq Client 23.03-23.06 versions.

Steps to Reproduce

Update Mac Client to 23.03 and 23.06 version and views will show behavior.

Expected Results

This should not been seen.

Actual Results

The live views will be shown as 1/16th or 1/4 the size in the live pane.

Solution

Exacq Client 23.09.7.0 releases on 11-20-2023 will resolve both OS’s.

AESW-7704

Categories
Knowledge Support exacqVision EDGE exacqVision Enterprise Support exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice

exacqVision Legacy Software Downloads

Title

exacqVision Legacy Software Downloads   

Description

Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download.    

Product 

exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager  

Solution  

Older versions of exacqVision Server and Client software are available on our Legacy Downloads page.  To access the Legacy Downloads page, go to https://exacq.com/reseller/Legacy/index.html

  • Enter the server’s current expiration Date in the form YYYY-MM-DD, the results will automatically be filtered to show the most recent release date for which your SSA is valid through. 
  • Expand the results and then click on the desired software to download. 
  • If a different version is desired clear the date entered and manually scroll through the available versions. 

  The license expiration date can be found using the exacqVision Client.    Note: you are always entitled to the latest exacqVision Client software regardless of the status of your license.

Categories
Knowledge Support Support exacqVision Enterprise Categories Products

ESM: On Mac with Safari, Camera Inspection thumbnails fail to show

Description

On MAC with Safari, Camera Inspection thumbnails, i.e. snapshots fails to show intermittently.

Version Introduced

4.4.0

Platform

ESM/Mac OS/Safari

Steps to reproduce

  1. From a Mac machine, using the Safari web browser, go to the Camera Inspection page.
  2. Refresh the page a few times, say 10 times.

Expected result

Thumbnails images for Snapshot show up every time.

Actual result

Users may see an error message displayed intermittently instead of thumbnail images.

Work Around

Use Chrome instead of Safari

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Categories
Knowledge Support Support exacqVision Client Categories Products

MacOS & Mac OS X Client and Active Directory/OpenLDAP/Kerberos

Configuration

The following process allows you to configure ExacqVision permissions and privileges for accounts that exist on an Active Directory/OpenLDAP/Kerberos (directory) server.

NOTE: On a Windows platform, the domain controller must run on Windows Server 2003 operating system or later. If the Active Directory functional level is Windows 2000 or earlier, you must select Password Never Expires in the Active Directory Users and Computers snap-in for any user that will connect to an ExacqVision server.

  1. Note the fully qualified host name (hostname.primary-dns-suffix) and IP address of the ExacqVision server computer, the directory domain, and the fully qualified host name and IP address of the directory server. For example:
        evserver.exacq.test.com        192.168.1.16<br>
        EXACQ.TEST.COM<br>
        adserver2016.exacq.test.com    192.168.1.70<br>
  1. Make sure the fully qualified host names of the directory server and ExacqVision server can be resolved. To do this, open a terminal window, ping the fully qualified host names, and look for a reply. Make sure the IP addresses match the IP addresses of the servers as noted in the previous step.

    NOTE: If the fully qualified host names cannot be resolved for either server, configure your hosts file with the fully qualified host names, as in the following example:
        /etc/hosts<br>
        192.168.1.16        evserver.exacq.test.com<br>
        192.168.1.70        adserver2016.exacq.test.com<br>
  1. Configure Kerberos (KRB5) by completing the following steps:
  1. Execute Kerberos.app from /System/Library/CoreServers
  2. From the menu, select Edit and then Edit Realms.
  3. In the Edit Realms dialog, click the plus (+) button, and enter the Realm Name in upper case.
  4. Select the Servers tab, click the plus button (+), and enter the IP address or fully qualified domain name of the directory server. Leave KDC as the Type and 88 as the Port.
  5. Click Apply and OK to exit.
  6. Click New.
  7. Enter the username and password for the directory account. To avoid entering the password again after the ticket expires, select Remember This Password in My Keychain.
  8. Make sure the Realm entered earlier in this step is selected from the drop-down list.
  9. Click OK.
  10. If the connection is successful, select the new ticket and click Destroy.
  1. On the ExacqVision Client computer, download and install the ExacqVision software from Exacq.com.

Connecting to ExacqVision Servers

You can connect to your Enterprise ExacqVision servers from the MacOS ExacqVision Client software in any of the following ways:

  • You can use a local ExacqVision Username and Password
  • You can always use your system login without having to enter a Username or Password. In this case, leave the Username and Password empty on the Add Systems page, select ‘Use Single Sign-On’, and click Apply. A pop-up window will prompt you to enter your Kerberos password, which is the same as your domain password.

Adding ExacqVision users from the directory database

When the ExacqVision server is appropriately configured and connected to your directory server, the Users page and the Enterprise Users page each contain a ‘Query LDAP’ button that allows you to search for users or user groups configured in the directory. You can manage their ExacqVision server permissions and privileges using the ExacqVision Client the same way you would for a local user. On the System Information page, the Username column lists any connected directory users along with their directory origin (whether each user was mapped as an individual user or part of a user group) in parentheses.

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Mac-OS-X-Client-and-Active-Directory-OpenLDAP.pdf
Categories
Knowledge Support Support exacqVision Server Categories Products

When exacqVision software is released, how long until the macOS and Linux versions are available?

All versions of exacqVision software are released at the same time because the code that runs on Windows is the same as the code that runs on the Linux and macOS platforms but compiled for each operating system.

exacqVision Server, Web Service, and Enterprise Manager are currently available for Windows and Linux.

The exacqVision Desktop Client is available for Windows, macOS, and Linux.

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