Categories
Knowledge Support Support exacqVision Client Categories exacqVision Hardware

M-Series Embedded exacqVision Client Differences

Description 

The following is a list of differences that will be found when comparing the exacqVision Client running on an M-Series server and that of the client running on any other machine.

Product 

  • Embedded exacqVision Client
  • exacqVision M-Series

Solution

Important:  These differences only apply to the exacqVision Client running on the M-Series itself!   If you are using a client on a different machine these restrictions will not be there.  Case in point.  Locally on the M Series you cannot view 5mp cameras due to a decoding limit on the hardware.  However, they record fine, and can be viewed on remote clients. 

Embedded Client GUI

Description

  • The embedded client is the full edvrclient GUI with some small modifications

Client Differences

  • New features
    • Resolution configuration
    • Logout button
  • Removed pages
    • Systems
    • Add systems (Will only connect to local server)
    • All enterprise pages
    • Joystick Configuration
    • Burn Disc button and dialog
  • Removed features
    • ePlayer
    • exacqReplay (video out is unable to support overlapping video)
    • Print Image
    • Copy Image to Clipboard
    • Client side dewarping
  • Limitations
    • No opacity support over video. We do some rounding to 0%, 50%, and 100%, where 50% draws with a crash hatch pattern
    • Decoder limitations. You may get “Unable to decode” if we run out of decoder resources.
    • NOTE: Resolutions must be less than 1936×1936 (Decoder imposed limitation, originally chosen for pre-allocating all decoder buffers)Failed to allocate resources for the decoder (out of resources before attempting to decode).Failed to decode the first 20 frames of a stream without. This could mean we’re out of resources or the decoder may not be able to decode the stream, but we don’t know which. Attempted to use video out (display) but another instance already has video out locked. Only one client instance can display video at a time. Close the other client and retry.
  • Differences
    • Limited to 9 panel layouts and below
    • PDF help instead of CHM help
    • Live defaults to 2×2 with no cameras on startup
    • Default timeout is enabled at 1 minute
    • Audio and client disk space indicators disabled by default
    • Default associations opacity = 0 (vs 50)
    • All trees no longer have a system level
    • System selection is hidden on all pages that have it
    • The config tree item that used to say the system name now says “System Information”
    • No GPU decoding support

Admin mode vs User mode

  • NOTE: These differences are not specific to dynacolor. They are the same as the differences between the “User” account and “Admin” account on a regular Linux image.
  • Only available in admin mode:
    • As a rule of thumb anything that needs to open a browser should not work
    • About -> Update
    • Camera Item Config page -> IP hyperlink
    • Unable to change “Show Configuration Mode to Operating System Restricted Users” setting
    • Add IP Cameras -> Right click open in browser
    • Connection details -> IP hyperlink
    • Help Menu
      • What’s new
      • Knowledge base
      • Support Resources
      • Software subscription information
      • Product registration
    • PoE Management page -> Right click open in browser
    • Support export -> Upload

Only saving locally supported

  • System Information -> System Log export does not contain system report information, serial, model, MAC, license, etc.
  • Configure System -> Release notes and software subscription info hyperlinks
  • Systems Page -> Product Registration and privacy policy
  • Video Panel -> Right click properties IP hyperlink
  • Differences
    • Save and open file dialogs use limited dialog
    • This dialog is limited to just the exacqVision Files folder and USB keys
Categories
Knowledge Support exacqVision Client exacqVision Server exacqVision Webservice

M-Series – Updating exacqVision Software

In order to comply with the NDAA  “National Defense Authorization Act”, a two-step process is required to update an M-Series. First you must upgrade to version 20.03, then the server and webserver can be upgrade to the latest version. exacqVision Client versions higher than 20.03 are not supported.

  1. Install or upgrade exacqVision Server, exacqVision Client and exacqVision Web Server to version 20.03
  2. Upgrade exacqVision Server and exacqVision Web Server to version 21.09.

Note: The exacqVision Client version should not be updated past version 20.03

Upgrade Paths

Local Client – 20.03 only
Server – 20.03 > 21.09 or above
Web service – 20.03 > 21.09 or above

Additional Resources

Knowledge Base Article #1580 “How to update the M-Series recorder”

Categories
Knowledge Support Support exacqVision Server Categories Products

Uninstall of Server May Leave Files Behind on Linux / M-Series

A normal uninstall of the the exacqVision Server software may leave plugin binaries behind in the plugin-store directory. 

Ubuntu:    /usr/local/exacq/server/plugin-store

M-series:  /opt/exacq/server/plugin-store


Fixed in exacqVision Server version 9.6.

Categories
Knowledge Support Support Categories Products exacqVision Integrations

M-Series Factory Default Fails

Symptom:

Factory default of M-series fails. 

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Problem:

M-series units produced in Q2 of 2017 have factory default backup stored at /mnt/ubifs/backup1  instead of /mnt/ubifs/backup .

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Solution:

Change the name of the /mnt/ubifs/backup1  directory to /mnt/ubifs/backup 

This bug is fixed in release ECN 170526-01

Categories
Knowledge Support Support exacqVision Server Categories Products

M-Series May Display False Watchdog Indications

Symptom:

Log displays entries similar to the example below:

03/17/2018 11:06:11 AM LogPI Warning Stopping Log Manager.

03/17/2018 11:07:06 AM LogPI Warning Starting Log Manager 9.2.1.128741.

03/17/2018 11:07:08 AM dynacolorpi Warning Watchdog expired

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Problem:

This message is a false positive and can be ignored. 

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Solution:

Update exacqVision Server version to 9.4 or higher. 

Categories
Knowledge Support Support exacqVision Server Categories Products

Service Status Command Fails on M-Series or Ubuntu 10.04

Symptom:

Unable to check status of exacqVision Server.

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Problem:

Running the Terminal command, ‘sudo service edvrserver status’ fails. 

Introduced with exacqVision Server version 7.6.

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Solution:

Update to exacqVision Server version 9.6.4

Categories
User Guides exacqVision Client Categories Products

M-Series Translations

1.  Start LXTerminal.

2.  Change to admin user.

      su admin 

3.  Change to the admin home directory.

      cd 

4.  Download and execute the m-series script from translations server.

curl -fsSL https://translate.exacq.com/m-series.sh | sh 

5.  Progress messages will scroll as the script executes. The last will be about installing the m-series lang.

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Enable Translations

The process is the same for any language, but this example shows application of Japanese.

1.  Open System Settings dialog. Enter the admin password when prompted.

2.  On the Language and Keyboard tab, press Configure Locale.

3.  Check ja_JP.UTF-8 from the list and press Forward.

4.  Select ja_JP.UTF-8 from the drop-down and press Forward.

5.  Reboot the system. It should boot back up in Japanese.

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M-Series-Translations.pdf
Categories
Knowledge Support Support exacqVision Server Categories Products

How to update the M-Series recorder

** IMPORTANT **
Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information.

M-Series recorders currently can be updated using two methods.

  1. If the M-Series unit is connected to the Internet, simply use the client software (either local or remote)
    • Click the Configuration button (gears)
    • Click Configure System
    • Click the Update tab
  2. If the M-Series is not connected to the Internet, you can download the ARM version of the exacqVision server from https://www.exacq.com/reseller/legacy/?file=Legacy/
    • Once downloaded, put the files on a USB drive
    • Open ‘LX Terminal’, which can be found in the top menu of the operating system on the left side
    • Run the following commands to become admin
      • su admin
    • Enter the admin password (admin256 – default)
    • Navigate to the mountpoint of the thumb drive
      • cd /media/usb/
    • Execute the command to upgrade
      • sudo dpkg -i nameoffile (usually exacqVisionServer-xxx.deb, where xxx is the version number)

** IMPORTANT **
Before updating please review Knowledge Base Article #6655 “M-Series – Updating exacqVision Software” for important information.

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Related Articles

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Categories
Knowledge Support Support Categories exacqVision Webservice Products

Web Service notes for M-Series performance

The following settings are recommended for ensuring the best performance of the web service on the M-Series:

  1. Start License: Change the recording format of each camera to “JPEG”.
  2. Pro License: Add a secondary stream for each camera, setting the recording format of the secondary stream to “JPEG”. Note: It may be necessary to create a view containing these secondary streams to access them via the web service.

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Web-Service-notes-for-M-Series-performance.pdf
Categories
Knowledge Support Support exacqVision Webservice Categories Products

How to use the Surf web-browser on M-Series recorders

The M-Series recorders from exacqVision come with a web browser called Surf. Surf is a very basic web browser that is well suited to the capabilities of the M-Series recorder. Surf doesn’t have any window controls (address bar, back-button, etc.), so common browser tasks are accomplished with shortcut keys.
Surf can be launched using the Terminal with the following command:

For example:

Refer to the following table for Surf usage details.

Ctrl-h

Walks back the history


Ctrl-l


Walks forward the history


Ctrl-k


Scrolls page upwards


Ctrl-j


Scrolls page downwards.


Ctrl-b


Scroll up one whole page view


Ctrl-Space


Scroll down one whole page view


Ctrl-i


Scroll horizontally to the right


Ctrl-u


Scroll horizontally to the left


Ctrl-Shift-k


Zooms page in


Ctrl-Shift-j


Zooms page out


Ctrl-Shift-q


Resets Zoom


Ctrl-p


Loads URI from primary selection


Ctrl-r


Reloads the website


F11


Toggle fullscreen mode

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How-to-use-the-Surf-web-browser-on-M-Series-recorders.pdf