Title
exacqVision License / SSA Lookups – Internal
Description
How to use Sugarlite and the SSA calculator to search for current License/SSA using either the MAC Address or Serial Number.
Product
- exacqVision Client
- exacqVision Server
Solution
In addition to providing all SSA’s ever assigned to the server Sugarlite will show a great deal of additional information for BBE “Built by Exacq” systems. However, the SSA Calculator has the advantage of being able to lookup multiple servers at once.
Using Sugarlite
- Go to https://crm.exacq.com/sugarlite/search.php
- Submit you JCI usersname and Password
- When prompted enter either the NVRs Serial Number or MAC address
- Navigate to the Licenses section of the results
- Note: Columns can be sorted in ascending or descending order by clicking on the update arrows to the right of the columns heading name..
Using the SSA Calculator
- Go to https://www.exacq.com/ssa/
- Choose the lookup method (single or multiple)
Single Server
- Enter the MAC Address or Serial Number
- The Current License Features will be displayed along with the Model Number for servers built by exacq.
Multiple Servers
Before proceeding you must first determine if you want to create a csv or will be manually entering a list of MAC and/or Serial Numbers. Use the following instructions for csv otherwise choose Load MAC Addresses or Serial Numbers.
Generate a CSV
From exacqVision Client
- Configuration > Systems
- Click the Export Licenses button in the lower left hand corner of the Systems page.
From exacqVision Enterprise Manager
- Dashboard > Servers >Download Icon > Export Server List
Upload License File
- Click upload License File
- select csv file created in earlier steps
Note:
Multiple Recorders will return the following information, MAC Address, Serial Number, License Level, IP Channels, Analog Channels, and current SSA Expiration date will be displayed.
Single Servers will return everything that multiple recorders does with the addition of Model Number and Warranty End Date.