Tag: Logs

Troubleshooting E-Mail Message Profiles 

Description  Troubleshooting notification e-mail server configuration settings when e-mail message profile tests fail.    Product  ExacqVision Client   Solution If the profile test fails, review the exacqVision Verbose System Logs (Configuration > YOURSERVER > Systems Logs tab) for information about the cause.    Pro Tip:  Filter the displayed search results for entries relevant to notifications by typing… Continue reading Troubleshooting E-Mail Message Profiles 

Changing the Logging Level for exacqVision Web Server

Description  At times is may be necessary to change the exacqVision Web Server Logging Level.  By far the most common usage is changing from the default Error logging level to Debug and then back again.    Product  exacqVision Web Server   Solution In order to assist with troubleshooting exacqVision Web Server issues it is sometimes… Continue reading Changing the Logging Level for exacqVision Web Server

Storage Hardware Attribute Alarms from 3rd Party HDDs

Servers are reporting Health Warnings in exacqVision Enterprise Manager.  The event details in EM show “This result is based on an Attribute check on Disk /dev/csmi0,2”  Note: the device may vary for example /dev/csmi0,0 instead of csmi0,2 or perhaps both. The corresponding exacqVision Enterprise Manager logs show: It has been determined that these are false… Continue reading Storage Hardware Attribute Alarms from 3rd Party HDDs

Video Not Recording to iSCSI  with Status “Recording Not Possible”

Description Video is not recording to customers iSCSI targets after a reboot.  Drive was reporting a status of “Recording Not Possible” on exacqVision Server 21.03.10.  Servers running exacqVision Server version 20.06 or older were showing a status of healthy, but were not recording. Identification Use the following to properly identify the issue before applying the… Continue reading Video Not Recording to iSCSI  with Status “Recording Not Possible”

SCN-00000007 – PSFPI – Expanded Logging

SCN #SCN-00000007Title of SCNPSFPI – Expanded LoggingTRAC ##3382Effective Version9.5.30 – Public 9.6Products AffectedServerReason for Change (Summary)To assist in troubleshooting when drives are rejected for recording. Change Traditionally, the File Plugin (PSFPI) has logged ‘could not get record volume’ if no drives were found with space available.  However, there are several scenarios that could lead to… Continue reading SCN-00000007 – PSFPI – Expanded Logging

Manually Deleting Log Files from Linux-based exacqVision Systems

It is possible for log files to become large enough to prevent proper access to an exacqVision system. If this happens, complete the following steps to delete the files manually: Restart the system.During the system startup process, press the Esc key to boot to shell.Type /usr/local/exacq/server/logs.Type ls -la for a list of files and sizes.Type… Continue reading Manually Deleting Log Files from Linux-based exacqVision Systems