Tag: Logs

SEQ – A guide to initial configuration for debugging Enterprise Manager Logs  

This guide will outline the steps needed to configure the tool SEQ on a PC in order to use scripts provided by Engineers at Exacq Technologies to aid in debugging Enterprise Manager Support Diagnostic Logs. Pre-Requisites: Initial installation and configuration steps in example – you could run the following commands:(use HTTP unless certs are configured)seqcli… Continue reading SEQ – A guide to initial configuration for debugging Enterprise Manager Logs  

Cloudvue Gateway and OS Logs

Description  Directory locations of both the Linux OS and Cloudvue Gateway logs are as follows. Product Cloudvue Gateway Solution Linux logs Standard Linux logs are located in /var/log smartvue@TCG4T4:~$ cd /var/log auth.logboot.logbootstrap.logdmesgdpkg.logkern.logmysql.lognginx.logsyslog Here is a full listing Cloudvue Gateway Logs smartvue logs are located in /smartvue/logs smartvue @TCG4T4:~$ cd /smartvue/log/ analytics.logdiskCleanup.lognginx.lognvr-camera-sync.lognvr-data-api.logsmv-record.logsnapshot-upload-server.logupdate.logversionCleanup.log Here is a full… Continue reading Cloudvue Gateway and OS Logs

WFE Logs Growing Unexpectedly Large

Description  The WFE log file was]observed to be 30 GB and was filling the OS partition Product  exacqVision Web Server v21.06 Solution For reference the WFE Log File Locations are: Linux Windows Fully purge the exacqVision Web Server softwareVerify the exacqVision Web Server install folder has been removedReinstall exacqVision Web ServerWFE file sizes should then… Continue reading WFE Logs Growing Unexpectedly Large

Audit Trail Documentation

*** INTERNAL USE *** Description  This document contains information on the data in the audit trail alongside the plugin IDs Product  Exacq Server/Plugins Audit Trail 1;0;0; Discovery2;2;0; Successful Login2;0;0; Successful Logout2;2;-3; Failed Login (bad username/password)2;2;-2; Failed Login (missing account)2;2;-1; Failed Login (invalid XML)2;2;3; AD/LDAP Login Failed2;2;2; LDAP Unauthorized2;2;1; LDAP Failure3;1;0; Various status updates4;3;0; Config update5;1;0;… Continue reading Audit Trail Documentation

Downloading exacqVision Enterprise Manager Logs

Title Downloading exacqVision Enterprise Manager Logs Description This article describes various ways to obtain exacqVision Enterprise Manager logs. Method 1 – EM Dashboard click on the information icon on the EM dashboard headerclick aboutclick Support Diagnosticsensure Enterprise logs is checked click on DOWNLOAD Method 2 – API  In a browser go to  https://<emaddress>/api/logs/bundleThis will create and… Continue reading Downloading exacqVision Enterprise Manager Logs

exacqVision Server Log – SysMgmtPI Error/Warning “1073741819

exacqVision Server Log – SysMgmtPI Error/Warning “1073741819” Description  Both warning and error messages containing Error -1073741819 found in the exacqVision Server logs.  Product  exacqVision Enterprise ManagerexacqVision ServerMegaRAID Solution The issue was first observed in exacqVision Enterprise Manager which was reporting a Storage Hardware Alarm Note:  This server had recently undergone MegaRAID Storage Manager (MSM) replacement with LSI… Continue reading exacqVision Server Log – SysMgmtPI Error/Warning “1073741819

exacqVision Unexpected Sense Message

Description  Meaning of Unexpected Sense Message Product  Information The message is caused by a RAID Controller firmware bug that can be disregarded.Broadcom KB 1211161495572If there are actual problems resulting in an error, there will be other indicators/messages pointing to the problem.  Solution Disregard, no action needed. <br>

exacqVision Battery Relearn

Description  Meaning of Battery Relearn messages Product  exacqVision Server Information The RAID Controller undergoes a normal cycle to periodically drain the power from the board’s backup battery to test its ability to provide power when needed. This cycle is referred to a ‘relearn’.  Solution No action needed, this is a normal message. <br>