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Knowledge Support Support exacqVision Enterprise

SEQ – A guide to initial configuration for debugging Enterprise Manager Logs  

This guide will outline the steps needed to configure the tool SEQ on a PC in order to use scripts provided by Engineers at Exacq Technologies to aid in debugging Enterprise Manager Support Diagnostic Logs.

Pre-Requisites:

  • This guide will assume you have downloaded Enterprise Manager support diagnostic logs for the purpose of debugging.
  • This guide will assume you have downloaded the importEMlogs.ps1 powershell script.
  • This guide will assume you have downloaded the latest available version of the SEQ application program.

Initial installation and configuration steps

  1. You must first install latest version of SEQ on your PC
  2. You must then configure SEQ as follows:
    2.A. change to the directory of saved log file in Powershell
    in example:
    cd C:\Users\youruser\Downloads\Diagnostics_year_month_day_time\EnterpriseManager
  3. generate an API key by accessing the SEQ UI, located at http://localhost:5341 > Settings > API KEYS
  4. open the importEMlogs.ps1 file provided by Engineering in notepad and observe the following commands:

    To set a default server URL and API key, run the commands below:
    seqcli config -k connection.serverUrl -v https://your-seq-server

    seqcli config -k connection.apiKey -v your-api-key

in example – you could run the following commands:
(use HTTP unless certs are configured)
seqcli config -k connection.serverUrl -v http://localhost:5341
seqcli config -k connection.apiKey -v YOURAPIKEY123456789

5. It may be necessary to set the system environmental variable for SEQCLI to work properly. You can do so by searching Windows for ” Environmental Variables “. Open the windows and add the entry for SEQCLI, as listed in the photo below:

Your SEQ instance should now be properly configured for use allowing you to send the Diagnostic Data to the SEQ server now installed.

Additional steps are now required after completion of the initial configuration in order to start using SEQ to debug Enterprise Manager Support Diagnostic Logs, as follows:

1. You must first place importEMlogs.ps1 powershell script provided by Engineering inside the unzipped “EnterpriseManager” directory of the support diagnostic log file you wish to debug.

2. change directory to the proper logfile directory “EnterpriseManager” listed above, and then run the following command:

.\importEMlogs.ps1 -ProcessLogs -OverwriteExisting -Environment "CaseNo/AesNo/tagline" -StartFromLastInstall -SendToSEQ

You may now view the logs in the SEQ UI by navigating to Events and setting the proper filters. More documentation regarding the usage of SEQ can be found at: https://docs.datalust.co/docs/the-seq-query-language
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Documentation for SEQ filtering can be found HERE.

Categories
Cloudvue Knowledge Support Cloudvue Gateway Support Categories Products

Cloudvue Gateway and OS Logs

Description 

Directory locations of both the Linux OS and Cloudvue Gateway logs are as follows.

Product

  • Cloudvue Gateway

Solution

Linux logs

Standard Linux logs are located in /var/log

smartvue@TCG4T4:~$ cd /var/log

  • auth.log
  • boot.log
  • bootstrap.log
  • dmesg
  • dpkg.log
  • kern.log
  • mysql.log
  • nginx.log
  • syslog

Here is a full listing

Cloudvue Gateway Logs

smartvue logs are located in /smartvue/logs smartvue

@TCG4T4:~$ cd /smartvue/log/

  • analytics.log
  • diskCleanup.log
  • nginx.log
  • nvr-camera-sync.log
  • nvr-data-api.log
  • smv-record.log
  • snapshot-upload-server.log
  • update.log
  • versionCleanup.log

Here is a full listing

Categories
exacqVision Webservice Products

WFE Logs Growing Unexpectedly Large

Description 

The WFE log file was]observed to be 30 GB and was filling the OS partition

Product 

exacqVision Web Server v21.06

Solution

For reference the WFE Log File Locations are:

Linux

/var/log/webservice/wfe.log

Windows

C:\ProgramData\Webservice\logs\wfe.log
  • Fully purge the exacqVision Web Server software
  • Verify the exacqVision Web Server install folder has been removed
  • Reinstall exacqVision Web Server
  • WFE file sizes should then return and remain normal

NOTE:  See AES-13 for additional information

Categories
Video Library Demo exacqVision Server Youtube Video Library Categories Products

Exacq Support Portal Log Reference

Authorized dealers and integrators with Support Portal credentials have the ability to access the Log Reference tool, which provides additional information on sometimes cryptic server log entries.
Categories
Knowledge Support Support exacqVision Server Categories Products

Audit Trail Documentation

*** INTERNAL USE ***

Description 

This document contains information on the data in the audit trail alongside the plugin IDs

Product 

Exacq Server/Plugins

Audit Trail

1;0;0; Discovery
2;2;0; Successful Login
2;0;0; Successful Logout
2;2;-3; Failed Login (bad username/password)
2;2;-2; Failed Login (missing account)
2;2;-1; Failed Login (invalid XML)
2;2;3; AD/LDAP Login Failed
2;2;2; LDAP Unauthorized
2;2;1; LDAP Failure
3;1;0; Various status updates
4;3;0; Config update
5;1;0; Subscribe/Unsubscribe Live (video,audio,point-of-sales)
6;1;0; Search request
8;1;0; PTZ activity
9;3;0; License update
10;*;0; Binary data
11;1;0; Client save or export
12;1;0; Remote Client (VideoPush)

Plugin IDs

See also: ExacqVision IP Plugin IDs

SimplePI0x00010000
ConsumerPI0x00020000
ProducerPI0x00030000
XDVPI0x00040000
PSFPI0x00050000
StreamPI0x00060000
AxisPI0x00070000
LogPI0x00080000
ScriptPI0x00090000
EventPI0x000a0000
GroupsPI0x000b0000
NotifyPI0x000c0000
SerialPI0x000d0000
POSPI0x000e0000
ExportPI0x000f0000
PTZPI0x00100000
IQeyePI0x00110000
SonyPI0x00120000
EvtLogPI0x00130000
SoundPI0x00140000
PanasonicPI0x00150000
ACTiPI0x00160000
IPCamDetectPI0x00170000
ArecontPI0x00180000
VivotekPI0x00190000
onvifnvcPI0x001a0000
SoftTriggerPI0x00200000
ArecontTFTP0x00210000
ioimagePI0x00220000
StarDotPI0x00230000
BoschPI0x00240000
CanonPI0x00250000
IpxPI0x00260000
StretchPI0x00270000
BaslerPI0x00280000
GanzPI0x00290000
RtspPI0x00300000
SanyoPI0x00310000
PelcoPI0x00320000
HttpPI0x00330000
illustraPI0x00340000
HikVisionPI0x00350000
UdpPI0X00360000
SysMgmtPI0x00370000
UpdatePI0x00380000
ArchivePI0x00390000
Dahua0x00400000
SamsungPI0x00410000
GanzPixelProPI0x00420000
UsbdioPI0x00430000
NetworkStoragePI0x00440000
illustraFlexPI0x00450000
illustra3PI0x00460000
tDVRpi0x00470000
videotestpi0x00480000
DahuaPI0x00490000
kantechpi0x004A0000
itv2pi0x004B0000
DiscoveryPI0x004C0000
dynacolorpi0x004D0000
honeywellpi0x004E0000
bentelpi0x004F0000
boschsecpi0x00500000
analyticpi0x00510000
dmppi0x00520000
ccurepi0x00530000
failbackpi0x00540000
rtspserverpi0x00550000
tycodlpi0x00560000
axisbwpi0x00570000
napcopi0x00580000
brivopi0x00590000
illustramultipi0x005A0000
illustrabwpi0x005B0000
Core0x80000000

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Categories
Video Library Configuration exacqVision Client exacqVision Server Youtube Video Library Categories Products

System Information and Logs

Use the System Information page to view detailed information on system usage, logged in accounts, plugin information, as well as search system, login, and audit trail logs.
Categories
Knowledge Support Support exacqVision Enterprise Categories

Downloading exacqVision Enterprise Manager Logs

Title

Downloading exacqVision Enterprise Manager Logs

Description

This article describes various ways to obtain exacqVision Enterprise Manager logs.

Method 1 – EM Dashboard

  • click on the information icon on the EM dashboard header
  • click about
  • click Support Diagnostics
  • ensure Enterprise logs is checked 
  • click on DOWNLOAD

Method 2 – API 

  • In a browser go to  https://<emaddress>/api/logs/bundle
  • This will create and download a zip file containing the EM logs
  • Note: There may be no notification, check your browser downloads

Method 3 – File System 

  • Windows
    • C:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager\log
  • Linux
    • /usr/local/exacq/esm/logs
Categories
Knowledge Support exacqVision Enterprise Support exacqVision Client Categories

exacqVision Server Log – SysMgmtPI Error/Warning “1073741819

exacqVision Server Log – SysMgmtPI Error/Warning “1073741819”

Description 

Both warning and error messages containing Error -1073741819 found in the exacqVision Server logs. 

Product 

  • exacqVision Enterprise Manager
  • exacqVision Server
  • MegaRAID

Solution

  • The issue was first observed in exacqVision Enterprise Manager which was reporting a Storage Hardware Alarm 
  • Note:  This server had recently undergone MegaRAID Storage Manager (MSM) replacement with LSI Storage Authority (LSA) KB #7236 and it is suspected this may have been a contributing factor. 
  • The exacqVision Client storage page was showing the status for all physical drives in the drive group as Offline
  • Restarted the exacqVision Server Service
  • Checked the System Logs, filtering on “sysmgmtpi” and focusing on entries immediately after restart
  • Found the following entries 
  • Opened a command prompt and ran the same storcli command 
  • A popup window immediately appeared saying “storcli.exe has stopped working” 
  • Resolved by replacing the existing “C:\Program Files (x86)\MegaRAID Storage Manager\storcli.exe” file
  • Now works in a Command Prompt, no SysMgmtPI errors or warning after service restart and Storage Hardware tab is correct. 
  • StorCLI.zip contains a working StorCLI.exe file and can be downloaded from the related tab on Salesforce Article #000034807
Categories
Knowledge Support Support exacqVision Server exacqVision Hardware

exacqVision Unexpected Sense Message

Description 

Meaning of Unexpected Sense Message

Product 

  • exacqVision Server

Information

The message is caused by a RAID Controller firmware bug that can be disregarded.

Broadcom KB 1211161495572

If there are actual problems resulting in an error, there will be other indicators/messages pointing to the problem. 

Solution

Disregard, no action needed.

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Categories
Knowledge Support Support exacqVision Server exacqVision Hardware

exacqVision Battery Relearn

Description 

Meaning of Battery Relearn messages

Product 

exacqVision Server

Information

The RAID Controller undergoes a normal cycle to periodically drain the power from the board’s backup battery to test its ability to provide power when needed. This cycle is referred to a ‘relearn’. 

Solution

No action needed, this is a normal message.

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