Summary This article explains how to locate a Cloudvue device (C2C or Cloudvue Gateway) and review its associated Device Audit Logs within Cloudvue Manager. Prerequisites Procedure Audit Log Details Useful Log Filters Exporting Audit Logs Cloudvue currently does not provide a built-in download option for Device Audit Logs.However, logs can be copied and pasted into… Continue reading Accessing Cloudvue Device Audit Logs
Tag: Logs
ExacqVision Audit Logs Filling Linux OS Drive Due to Excessive LDAP or RTSP Login Failures
Summary On Linux‑based ExacqVision servers, the operating system drive may fill up because Exacq’s internal audit logs grow uncontrollably. The most common cause is repeated authentication failures generated by: Symptoms Administrators may observe: Root Cause ExacqVision logs every authentication event. When LDAP or RTSP authentication repeatedly fails, the audit log grows rapidly.Common LDAP-related causes Resolution… Continue reading ExacqVision Audit Logs Filling Linux OS Drive Due to Excessive LDAP or RTSP Login Failures
Gathering debug level logging from Exacq Enterprise Manager environments
Description In many scenarios in larger Enterprise environments it may be helpful to ExacqVision Support to gather debug level logging for multiple components of the ExacqVision Software Stack. This article provides instructions to enable debug level logging for Enterprise Manager and ExacqVision Server components and plug ins. Product This KB Article applies to the following… Continue reading Gathering debug level logging from Exacq Enterprise Manager environments
SEQ – A guide to initial configuration for debugging Enterprise Manager Logs
This guide will outline the steps needed to configure the tool SEQ on a PC in order to use scripts provided by Engineers at Exacq Technologies to aid in debugging Enterprise Manager Support Diagnostic Logs. Pre-Requisites: Initial installation and configuration steps in example – you could run the following commands:(use HTTP unless certs are configured)seqcli… Continue reading SEQ – A guide to initial configuration for debugging Enterprise Manager Logs
Cloudvue Gateway and OS Logs
Description Directory locations of both the Linux OS and Cloudvue Gateway logs are as follows. Product Cloudvue Gateway Solution Linux logs Standard Linux logs are located in /var/log smartvue@TCG4T4:~$ cd /var/log auth.logboot.logbootstrap.logdmesgdpkg.logkern.logmysql.lognginx.logsyslog Here is a full listing Cloudvue Gateway Logs smartvue logs are located in /smartvue/logs smartvue @TCG4T4:~$ cd /smartvue/log/ analytics.logdiskCleanup.lognginx.lognvr-camera-sync.lognvr-data-api.logsmv-record.logsnapshot-upload-server.logupdate.logversionCleanup.log Here is a full… Continue reading Cloudvue Gateway and OS Logs
WFE Logs Growing Unexpectedly Large
Description The WFE log file was]observed to be 30 GB and was filling the OS partition Product exacqVision Web Server v21.06 Solution For reference the WFE Log File Locations are: Linux Windows Fully purge the exacqVision Web Server softwareVerify the exacqVision Web Server install folder has been removedReinstall exacqVision Web ServerWFE file sizes should then… Continue reading WFE Logs Growing Unexpectedly Large
Exacq Support Portal Log Reference
Authorized dealers and integrators with Support Portal credentials have the ability to access the Log Reference tool, which provides additional information on sometimes cryptic server log entries.
Audit Trail Documentation
*** INTERNAL USE *** Description This document contains information on the data in the audit trail alongside the plugin IDs Product Exacq Server/Plugins Audit Trail 1;0;0; Discovery2;2;0; Successful Login2;0;0; Successful Logout2;2;-3; Failed Login (bad username/password)2;2;-2; Failed Login (missing account)2;2;-1; Failed Login (invalid XML)2;2;3; AD/LDAP Login Failed2;2;2; LDAP Unauthorized2;2;1; LDAP Failure3;1;0; Various status updates4;3;0; Config update5;1;0;… Continue reading Audit Trail Documentation
System Information and Logs
Use the System Information page to view detailed information on system usage, logged in accounts, plugin information, as well as search system, login, and audit trail logs.
Downloading exacqVision Enterprise Manager Logs
Title Downloading exacqVision Enterprise Manager Logs Description This article describes various ways to obtain exacqVision Enterprise Manager logs. Method 1 – EM Dashboard click on the information icon on the EM dashboard headerclick aboutclick Support Diagnosticsensure Enterprise logs is checked click on DOWNLOAD Method 2 – API In a browser go to https://<emaddress>/api/logs/bundleThis will create and… Continue reading Downloading exacqVision Enterprise Manager Logs