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Knowledge Support Support Categories exacqVision Webservice Products

Permissions are incorrect for LDAP users logging in via web service

Affected platforms

  • exacqVision web service 3.6.0 – 7.1.10
  • evAPI 1.21.1 – 1.26.6

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Symptom

When logging into the web service with a user queried against LDAP, either through the client or the mobile app, the user is logged in but the exacqVision admin access permissions set for the user are incorrectly disabled. In this situation, even if the user has permissions to configure the server, the options to do so are not displayed.

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Workaround

Downgrade to prior version of the web service or evAPI

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Resolution

  • Update to web service 7.1.11 or later
  • Update to evAPI 1.26.7 or later