Title Corrupted cloud-config.json File Description Customer reported that they could no longer view live video in Cloudvue Web or Cloudvue Mobile App. Additionally, Disk Space would not load. Product Solution We were able to use the failover port to gain SSH access to the Cloudvue Gateway and replace the corrupted configuration file /smartvue/cloud-config.json
Tag: Live View
How to disable zoom control in Live view for motorized zoom cameras
Description Some fixed cameras provide a motorized zoom feature that is useful to set the field of view. Generally, setting the field of view is done once during initial configuration and not performed frequently during normal viewing of the scene. For some cameras, adjusting the field of view may take the camera out of focus.… Continue reading How to disable zoom control in Live view for motorized zoom cameras