Title Corrupted cloud-config.json File Description Customer reported that they could no longer view live video in Cloudvue Web or Cloudvue Mobile App. Additionally, Disk Space would not load. Product Solution We were able to use the failover port to gain SSH access to the Cloudvue Gateway and replace the corrupted configuration file /smartvue/cloud-config.json
Tag: Live Video
Lenel Onguard Displays Yellow X Instead of Live Video
Issue Within Lenel Onguard software, a yellow X is being displayed instead of live video. This was being caused when trailing spaces were present in the camera names within exacq. Solution Cameras should now display video as expected
Delay in Displaying Live Video from Integrations
Description Specifically reported for Victor and Entrapass, but other integrations may be affected. When requesting live video from multiple cameras through an integration that uses a separate server connection for each camera (such as Victor or Entrapass), there is a delay of ~1 sec per camera being requested before video is displayed, e.g., requesting a… Continue reading Delay in Displaying Live Video from Integrations