Corrupted cloud-config.json File
Customer reported that they could no longer view live video in Cloudvue Web or Cloudvue Mobile App. Additionally, Disk Space would not load.
We were able to use the failover port to gain SSH access to the Cloudvue Gateway and replace the corrupted configuration file
/smartvue/cloud-config.json
{"cloud":{"uri":"wss://messaging.cloudvue.com"}}Within Lenel Onguard software, a yellow X is being displayed instead of live video.
This was being caused when trailing spaces were present in the camera names within exacq.
Cameras should now display video as expected
Specifically reported for Victor and Entrapass, but other integrations may be affected.
When requesting live video from multiple cameras through an integration that uses a separate server connection for each camera (such as Victor or Entrapass), there is a delay of ~1 sec per camera being requested before video is displayed, e.g., requesting a 9 camera view will take over 9 seconds before video is displayed.
This delay occurs when bandwidth throttling is enabled on the server.
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r9104, r96653
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All
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Enable bandwidth limiting.
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Expected fast average connection time (~0.05 seconds).
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On some servers, the average connection time is ~ 1 second.
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Server version < 7.7.26
Server version >= 7.7.26
OR,
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None
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