Unable to export video while logged in as the restricted “user” account
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Linux 12.04, 14.04
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exacqVision 4.10 to 7.0 (E-Series support introduced in 6.4)
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When attempting to add the 53rd E-Series encoder to a server, the 53rd E-Series will not connect. On Linux platforms the server will crash.
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If no Arecont, Illustra or UDP devices are being used on that server, install exacqVision development build 7.1.3402.84249. During the installation, uncheck the Arecont, illustra3 and UDP plugins at the “Select Components to Install” step.
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Fix expected in exacqVision 7.2
exacqVision 4.6.3 to 7.0 on Linux Ubuntu 10.04 or 12.04
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Immediately after importing a license key from an unlicensed state, the group for the admin user changes to Live + Search.
A client using Admin access is not impacted and can continue to perform admin tasks even after closing and re-opening the client, however the web service will not connect to the server using the admin credentials while the system is in this state.
Note: The useraccounts.xml file is not changed due to this issue. It will consistently showed the correct admin privileges.
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The admin users group returns to Full Admin after either stopping and starting the exacqVision Server or rebooting the server. Web Server will then connect using the admin credentials.
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Fixed in exacqVision 7.2
On server version 8.9.25 or newer, RAID drives may show threshold exceeded error on Linux systems. Some windows systems may also show this depending on the raid controller and drive model.
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Add following rows to hwmconfig.xml file under <SmartConfig> section
Fix will be available in v9.1.1
System audio is not listed in client because soundpi does not detect some sound cards in Linux. Introduced in Server 8.9.6.
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Update to Server 9.2.x
Systems with Ubuntu 14.04 exhibit no analog PTZ control after rebooting.
Customer may note that they find the ‘Profile / Protocol’ field on the Serial Ports page has changed or defaulted and PTZ works again after setting this back to the correct protocol.
Issue is exhibited after system reboots but not after restarting only the server service.
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ModemManager is taking control of the serial port before exacqVision Server.
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1) If they are using the exacqVision USB DIO accessory, this requires install of the exacqVision USB DIO Setup Package found on the Software Downloads page under ‘Accessory Installers’.
Ensure they have installed version 1.2.3.99807 or higher installed.
2) If they already have the above mentioned USB DIO version mentioned above installed or are not using a USB DIO device, perform the steps below:
A) Open Terminal.
B) You will need ‘root’ access. If a ‘root’ password has already been assigned, type: su Then press Enter. Enter the ‘root’ password when prompted.
If ‘root’ has not been configured yet, type: sudo passwd root Press Enter and type a password for the ‘root’ account’.
C) Once you are ‘root’ type:
echo “manual” > /etc/init/modemmanager.override Press Enter.
D) When rebooting this should resolve the issue.
On some Linux systems, including 12.04, the exacqVision Server does not start. The exacqVision Client cannot connect.
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Server 9.1.10 introduced issue causing ALSA audio mixer to fail. ‘gdb’ shows:
ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.rear
ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.center_lfe
ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.side
core: pcm_params.c:2249: snd1_pcm_hw_params_slave: Assertion `err >= 0' failed. Aborted (core dumped)
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Update exacqVision Server to version 9.2 or higher.
Users report “choppy” audio from motherboard audio outputs on Linux-based systems.
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exacqVision Server 5.8 to 7.2.3, on Linux systems
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Sound quality of audio coming from motherboard sounds “choppy”.
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No workaround
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Update to exacqVision Server 7.4.0.89244 or higher
A normal uninstall of the the exacqVision Server software may leave plugin binaries behind in the plugin-store directory.
Ubuntu: /usr/local/exacq/server/plugin-store
M-series: /opt/exacq/server/plugin-store
Fixed in exacqVision Server version 9.6.
Warning or Error messages seen in logs regarding either ‘GetAdapatersInfo’ in Windows or ‘QueryLinkSpeed’ in Linux.
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These failures could occur for a number of sporadic reasons, such as high memory usage or disconnected interfaces, and may not cause any errant behavior.
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Update exacqVision Server version to 9.2 or higher.
9.2 marks a redesign of how the software queries the network configuration.