Tag: Linux

Can’t Export Video as Restricted User

Symptom Unable to export video while logged in as the restricted “user” account <br> Affected platforms Linux 12.04, 14.04 <br> Workaround Log in as ‘Admin’Open Terminal from Applications -> Accessories -> TerminalType the following commandsudo chown user /mnt/export/user/Enter your admin password when prompted (default: admin256)Log back in as ‘user’ and exports should save properly

Cannot connect more than 52 E-Series encoders to a server

Affected platforms exacqVision 4.10 to 7.0 (E-Series support introduced in 6.4) <br> Symptom When attempting to add the 53rd E-Series encoder to a server, the 53rd E-Series will not connect. On Linux platforms the server will crash. <br> Workaround If no Arecont, Illustra or UDP devices are being used on that server, install exacqVision development… Continue reading Cannot connect more than 52 E-Series encoders to a server

exacqVision admin shows “Live+Search” privileges after importing exacqVision license

Affected platforms exacqVision 4.6.3 to 7.0 on Linux Ubuntu 10.04 or 12.04 <br> Symptom Immediately after importing a license key from an unlicensed state, the group for the admin user changes to Live + Search. A client using Admin access is not impacted and can continue to perform admin tasks even after closing and re-opening… Continue reading exacqVision admin shows “Live+Search” privileges after importing exacqVision license

RAID drives show threshold exceeded on Linux

Description On server version 8.9.25 or newer, RAID drives may show threshold exceeded error on Linux systems. Some windows systems may also show this depending on the raid controller and drive model. <br> Workaround Add following rows to hwmconfig.xml file under <SmartConfig> section Fix will be available in v9.1.1

PTZ Stops Functioning After Reboot on Linux

Symptoms: Systems with Ubuntu 14.04 exhibit no analog PTZ control after rebooting.  Customer may note that they find the ‘Profile / Protocol’ field on the Serial Ports page has changed or defaulted and PTZ works again after setting this back to the correct protocol.  Issue is exhibited after system reboots but not after restarting only… Continue reading PTZ Stops Functioning After Reboot on Linux

Server/SoundPI crashes on Linux

Symptom: On some Linux systems, including 12.04, the exacqVision Server does not start. The exacqVision Client cannot connect.  <br> Problem: Server 9.1.10 introduced issue causing ALSA audio mixer to fail. ‘gdb’ shows: ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.rear ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.center_lfe ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.side core: pcm_params.c:2249: snd1_pcm_hw_params_slave: Assertion `err… Continue reading Server/SoundPI crashes on Linux

Audio from motherboard sounds “choppy”

Description Users report “choppy” audio from motherboard audio outputs on Linux-based systems. <br> Affected platforms exacqVision Server 5.8 to 7.2.3, on Linux systems <br> Symptom Sound quality of audio coming from motherboard sounds “choppy”. <br> Workaround No workaround <br> Resolution Update to exacqVision Server 7.4.0.89244 or higher

Uninstall of Server May Leave Files Behind on Linux / M-Series

A normal uninstall of the the exacqVision Server software may leave plugin binaries behind in the plugin-store directory.  Ubuntu:    /usr/local/exacq/server/plugin-store M-series:  /opt/exacq/server/plugin-store Fixed in exacqVision Server version 9.6.

GetAdaptersInfo and QueryLinkSpeed Errors

Symptom: Warning or Error messages seen in logs regarding either ‘GetAdapatersInfo’ in Windows or ‘QueryLinkSpeed’ in Linux.  <br> Problem: These failures could occur for a number of sporadic reasons, such as high memory usage or disconnected interfaces, and may not cause any errant behavior.  <br> Solution: Update exacqVision Server version to 9.2 or higher.  9.2… Continue reading GetAdaptersInfo and QueryLinkSpeed Errors