Tag: Licensing

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exacqVision System Licensing

exacqVision System Licensing
This video will walk new system installers and users through several methods available to apply license keys their exacqVision VMS.<br><br> Chapters:<br> 00:00 Intro<br> 00:20 About License Keys<br> 00:59 exacqVision Advantage<br> 01:25 Method 1 – Import from exacq.com<br> 02:27 Method 2 – Import from Key file<br> 02:58 Method 3 – License Retrieval<br> 03:54 Method 4 – Manual entry<br> 04:17 System Recovery<br> <br>
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exacqVision Server Edge Documentation Quick Start Guides Illustra exacqVision Server Categories Products

Setup and Licensing exacqVision Edge/Edge+

Description

exacqVision Edge is a complete video management system (VMS) software solution that runs directly on an IP camera and stores video to an microSD/SD card inserted in the camera.

Supported Devices

Use the filters on the exacqVision IP Camera Integration database to search for devices that support exacqVision Edge.

Installers

Download the appropriate installer for your device. Installers are listed by device model on the Software Downloads page.

Upload

Devices will vary by manufacturer and firmware version. The steps for Illustra IQ cameras are depicted below.

  1. Log into the device through the web browser interface. Out-of-box or factory defaulted devices will likely require steps to choose basic device settings and configure the administrator user account and credentials. Refer to the device’s documentation for details.<br><br>
  2. Locate the application management page within the device. Pictured below, Illustra IQ devices feature an Applications page from within the Applications menu.
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  3. Select the installer file previously downloaded from Exacq.com to upload.


    NOTE: Some cameras may not allow the application to upload until a microSD/SD card has been inserted, formated, and mounted.<br><br>
  4. Uploaded applications typically begin running automatically after uploading. If the application does not appear to be running, use the device controls to start the application.
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  5. The exacqVision Edge application is NOT licensed through the device itself. Disregard the License option within the camera’s web interface and proceed to the Licensing steps below.<br><br>

Licensing

  1. If you have not already done so, download and install the exacqVision Client software on a workstation you intend to you for viewing and management of the Edge device.<br><br>
  2. Within the exacqVision Client, use the cog wheel icon to access the Configuration screen.<br><br>
  3. Navigate to the Add Systems page and add the Edge VMS using the IP address of the camera you installed the Edge application on as the server Hostname/IP Address. Rather than entering the credentials to log into the camera, the system credentials will still be default. Enter the following for intial setup:
    Username: admin
    Password: admin256<br><br>
  4. Upon initial connection with the default credentials the exacqVision software will prompt you to change the default credentials to those known only to you.<br><br>
  5. After changing the Edge Server credentials, you will see the exacqVision Server appear on your system tree to the left. Expand the server node and click to select the Configure System option.
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  6. Select the System tab from the top of the Configure System page.<br><br>
  7. Within the License section of this page, either manually enter the license key or use the Import button options to upload the license key to authorize your Edge application.
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  8. Navigate to the Add IP Cameras page and confirm the camera is now shown as connected in the IP Camera List. It is normal to see that the Address is 127.0.0.1 because the Edge application is running directly on the camera, thus it will display the local loopback address rather than the networked IP address of the camera.
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User Guides Documentation Illustra exacqVision Server Categories Products

Using the Illustra License Registration Tool

Overview

Users entitled to free IP camera licensing from eligible Illustra cameras may easily claim a new license key for their exacqVision system online, without the need to contact Orders.

NOTE: It is best practice to declare your eligible cameras and apply the generated license as a first step during NVR setup to prevent those devices which may be freely licensed from consuming your paid licenses. This will save you time performing additional steps.

Requirements

  • The NVR must be a system Built By Exacq (BBE), third party hardware with licensed exacqVision software is not eligible.
  • Cameras must be on the eligible camera list. See link within the tool.
  • The exacqVision Server license must have a current SSA.

Steps

  1. Access the Illustra License Registration page through the Dealer Portal or using the links within the exacqVision Client (24.03 and higher).
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  2. Enter the licensed MAC Address or system Serial Number.<br><br>
  3. The Current License field will update to display the number of paid and free Illustra licenses as well as the license level.
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  4. Beneath the MAC Address / Serial Number field, use the drop-down selector to enter the number of Illustra devices to add.<br>
    NOTE: Only eligible Illustra devices will work with the free licenses, so it is best to be accurate with the number of devices used. Additionally, inflating this number will incur additional costs when it comes time to renew the SSA for your system. The number of licenses charges for SSA renewal will be displayed on the right, below the New License section.<br><br>
  5. The New License section will appear below your Current License section. The New License fields indicate the total number of licenses for the system, broken down by paid and free Illustra licenses, along with the SSA expiration date.
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  6. Complete the fields for the Dealer information.<br><br>
  7. Enter the End User information for licensing.<br><br>
  8. Enter additional email addresses to send the soon to be generated license key to.
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  9. When you are ready, select the Declare Cameras button to generate the new license key.<br><br>
  10. Apply the new license to your exacqVision Server.
    See How to I apply a license to an exacqVision Server

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Categories
Knowledge Support exacqVision Enterprise Support

exacqVision Enterprise Manager Shows Server as – Not Monitoring

Description:

The exacqVision Enterprise Manager Server List page is showing a status of “Not Monitoring”

Product:

  • exacqVision Enterprise Manager

Steps to Reproduce

  1. From exacqVision Enterprise Manager, choose Servers 
  2. A list of the added servers will be displayed on the Server List page 

Expected Results:

Status of all listed servers shows “Connected” 

Actual Results:

Some or all of the listed servers show “Not Monitoring” 

Solution:

Use the exacqVision Client to check the license status for the the servers showing “Not Monitoring” to make sure that they are “Enterprise”.  See Required Licensing specifications listed in the exacqVision Enterprise Manager Data Sheet.   A new Enterprise License will be required to monitor these systems

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exacqVision Enterprise Integrations exacqVision Integrations

C-Cure Integration License

In order to fully integrate with C-Cure 9000 Versions 2.80 or later an additional license is required.  The license can be requested from the CCURE’s licensing system via part number CC9WS-EXACQMON.  After proper application, this license will show up in the CCURE “Licensing” application as “Exacq Analytics for CCURE 9000”.

Here is an example:

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Which MAC address can I license?

Which Network Interface Card can I license?

The exacqVision software reads the MAC addresses for all network interfaces seen by the computer’s operating system and verifies that the license file matches the MAC address from one of the enabled NICs.

For more information on licenses, see:
How is ExacqVision NVR software licensed?

NOTE: The interface with the licensed MAC address must be enabled in the operating system.

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What If my NIC’s are Bonded or Teamed?

You can still license the MAC address of any one of the NIC’s installed on the system including the MAC of the Bonded/Teamed NIC.

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Can I license a virtual MAC address?

Yes, you can license any Network Interface Card or Virtual MAC address.

NOTE: If using VMware ESXi virtual environment, it is advised that when initially configuring this environment in order to host exacqVision systems – that a unique ID be configured for this environment (also known as “vCenter Server instance ID”). It is advised to not leave these on default settings for the locally administered MAC addresses – as these may already be in use. Leaving this on the default settings will generate MAC addresses for these virtual machines that may match systems already licensed for exacqVision use, causing potential licensing conflict.

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Related Articles

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Knowledge Support Support exacqVision Enterprise Categories Products

ESM will show an error page on server license detail page if this page is refreshed after changing license

Description

ESM Will show an error page if exacqVision server license detail page is refreshed after applying different license to the server.

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Version Introduced

4.1.18.97564

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Platform

ALL

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Steps to reproduce

Navigate to server license detail page

While on the page, successfully apply another license to the server

Refresh the license detail page

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Expected result

License detail page should either refresh with the updated license OR display a banner stating that the license on the page is no longer valid.

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Actual result

ESM Error page is displayed

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Work Around

Navigate to server detail page

Click license detail to go to updated license detail page

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Version Fixed

none

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Keywords

ESM, License

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Knowledge Support Support exacqVision Enterprise Categories Products

Enterprise Manager Outbound Firewall Rules on Restricted Networks

Issue

Accessing our licensing server from Enterprise Manager on a restricted network will require an exception to the outbound firewall rules.  Please add exacq.com and port 443 to the outbound firewall rules to open access.

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Version Affected

All.

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Knowledge Support Support Categories exacqVision Hardware Products

How to Find the Serial Number of an exacqVision System

Using the Client

Within the exacqVision Desktop Client application, click the Configuration (gear) icon from the top-left toolbar.

Click on the ‘Systems’ node from the top of the left-hand side navigation tree.

The grid displayed lists all systems added to this client. Find the ‘Serial Number’ column here.

NOTE: Systems that are software only installs on third-party hardware will display the licensed MAC address as the Serial Number.

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Hardware Labels

Depending on the chassis style and age of the system, the location of the Serial Number label will vary.

This may be found on the side of the server chassis, the rear of the chassis, or in some cases inside the front cover/door.

exacqVision A Series

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exacqVision Q Series

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exacqVision Z Series

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exacqVision C-Series

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exacqVision S-Series

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exacqVision EL-Series

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exacqVision LC-Series

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Knowledge Support Support exacqVision Client Categories Products

Why Does the Subscription End Date Change When I Add Licenses?

Every new camera license comes with a one-year software subscription agreement (SSA). Because all licensed cameras must have the same subscription end date, a portion of that one-year subscription is used to match the end date of the existing cameras. Any remaining portion of that one-year SSA is then divided equally among all licensed cameras.

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For example, suppose you have two IP cameras with six months remaining on their SSA, and then you add a new IP camera with a one-year SSA. Six months of the new camera’s SSA is applied to match the remaining portion of the existing cameras’ SSA. The remaining six months of the new camera’s SSA is then divided among all three cameras. Thus, each camera’s SSA is extended by two months (six months divided by three cameras equals two months). All three cameras now have an SSA that expires in eight months.

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NOTE: IP cameras receive twice as much weight in these calculations as analog cameras. However, all licensed cameras have the same subscription end date regardless of whether they are analog or IP.

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