Title Unable to Validate Mobile Phone to Multiple Accounts Description Currently a Mobile Phone can only be validated to a single account. Attempts to validate to a 2nd account will fail. Product Cloudvue Access iOSCloudvue Access Android Solution Remove the mobile credentials from the current Account. The phone will then validate on the new Account.… Continue reading Unable to Validate Mobile Phone in Cloudvue Access to Multiple Accounts
Tag: Level2
Cloudvue Analytics & Intelligence
Description Cloudvue Intelligence provides access to whatever data analytics a particular camera may provide such as people and vehicle detection. Except for Motion, People and Vehicle Detection the camera must provide the desired analytic. Products Cloudvue IntelligenceC2C CamerasC2G Cameras Solution Except for Motion, People Detection and Vehicle Detection, which are native to Cloudvue Intelligence, customers… Continue reading Cloudvue Analytics & Intelligence
Analog PTZ Presets Are Not Saving for Customrole Users
Description Customrole users with appropriate privileges can create analog ptz presets and while they appear to save are not available in Live. Product exacqVision Server v22.09 and 22.12 Steps to Reproduce exacqVision Client > Configuration > Usersselect an existing customrole user or create one ensuring User View PTZ Preset Admin options are enabled Close and… Continue reading Analog PTZ Presets Are Not Saving for Customrole Users
Browser Thin Client Output Trigger Not Staying On
Description When you activate the soft trigger on the thin client it stays on for about 10 seconds then turns off and on again automatically. Product exacqVision WebServer / Thin Client Version Issue was confirmed on 21.12 and 22.09, but may exist on other versions. Solution This will be resolved in version 23.03 of the… Continue reading Browser Thin Client Output Trigger Not Staying On
Video Shows in Timeline but Not Playing Back on Remote Client Workstations
Description When searching video from client workstations, results will display in the timeline, but users are unable to playback video. NOTE: The same search can be performed from the exacqVision Client running on the NVR and works normally. Product exacqVision Client 22.09.03 and 22.12.05 Steps to Reproduce From the exacqVision Client search for older… Continue reading Video Shows in Timeline but Not Playing Back on Remote Client Workstations
exacqVision Web Server Black Screen Troubleshooting
Description Troubleshooting steps to try when Exacq Mobile 3 or exacqVision Browser/Thin Client returns blank black screens instead of live video. Product Steps to Reproduce Expected Results Actual Results Possible Solution Pro Tip With the permission of the Integrator/Customer create a temporary user which will allow you to test both the Web Browser/Thin and Mobile… Continue reading exacqVision Web Server Black Screen Troubleshooting
Refine Recovery Boot Loader Splash Screens
Description Definitions for exacqVision Server Recovery splash screens for systems using the refine boot loader. Product Solution Exacq systems have migrated to a new boot manager called refine. This new manager has a new look with the same and more functionality than the previous grub boot manager. The new splash screen is icon driven and… Continue reading Refine Recovery Boot Loader Splash Screens
JCSS Cloudvue Support Policy
Description JCSS customers and field techs should not be contacting Cloudvue technical support directly. However once BSNA has initiated a support case and we can freely work with all parties to resolve the issue. Solution All Initial JCSS Cloudvue support cases must go through the appropriate support center, Customer Care for customers and the Birmingham,… Continue reading JCSS Cloudvue Support Policy
Saving Image From Live View Fails For Illustra IFS04-D12-OIA4
Description Saving an image from Live View fails for Illustra IFS04-D12-OIA4 when resolution is set to 2560×1440 (16:9) and the format is either H.264 or H.265. Product exacqVision Client 22.12.2 Steps to Reproduce When viewing the camera in Live ViewsRight-Click the Live Image and choose save Image or Save Image As Expected Results An image… Continue reading Saving Image From Live View Fails For Illustra IFS04-D12-OIA4
Internal Fishers Office – Changing Illustra Camera to Cloudvue Mode
*** INTERNAL USE *** On most networks changing an Illustra camera to Cloudvue Mode for C2C recording to Cloudvue is not an issue. But there is a multistep process when in the Fishers office due to network restraints. When clicking on the Cloudvue tab within the camera’s web interface the camera tests that it has… Continue reading Internal Fishers Office – Changing Illustra Camera to Cloudvue Mode