Issue Enterprise Manager uses a package called Solr which in turn uses Java. Currently, we do not offer an update path for Solr that will update the Java version. The following instructions can be used if the need arises were Java needs to be updated. Resolution Windows 64-bit Assumes EM is installed at C:\program files\exacqVision\EnterpriseManager for Windows 64 bitDownload… Continue reading Enterprise Manager Updating Java Version in Solr
Tag: Level2
LDAP user First time logging in from client to ESM results in Error
Description From the client’s “Synchronize with ESM” page, using an LDAP username and password results in ‘Check your URL’ error. This happens even though the LDAP domain and group associations (with ESM access) is correctly configured on ESM. <br> Tested version 4.8.2 <br> Platform All <br> Steps to reproduce Create a domain and associations on… Continue reading LDAP user First time logging in from client to ESM results in Error
notifypi – failure to send email on falling edge
Description A NotifyPI enhancement was released with 8.4 which added the ability to specify ‘when’ to send an email: ‘Alarm Starts’, ‘Alarm Ends’ or ‘Alarm Starts and Ends’). However, the ‘Alarm Ends’ selection was failing to send the email when the trigger event (alarm) duration was shorter than the ‘Send Rate Limit’.If the event duration… Continue reading notifypi – failure to send email on falling edge
Illustra Flex Gen 2 Models and IFS03D1LCWTT
Issue Cameras will not record on motion due to a firmware issue. Currently there is a ticket that needs to be re opened and worked on with Illustra. Motion will not work on JPEG/H264/H265 if the camera was originally configured with the Enhanced Security Mode enabled by default. <br> Workaround Default the camera and log… Continue reading Illustra Flex Gen 2 Models and IFS03D1LCWTT
Filtering Dialog Errors
Description If an error occurs on the filtering dialog, the dialog still closes and user is unaware of the error <br> Tested version 4.9.22 <br> Platforms All <br> Steps to reproduce Navigate to server list viewOpen filtering dialogFor SSA Date, enter older than 200 monthsClick Apply <br> Expected result Dialog remains open and displays the… Continue reading Filtering Dialog Errors
Installing Exacq Web Service on 32-bit Windows fails
Description Installing the web service on 32-bit Windows fails. After installing the web service will not run, and the following error message can be found in the event viewer:The Apache service named reported the following error: >>> httpd.exe: Syntax error on line 37 of C:/Program Files/exacqVision/WebService/Apache/conf/httpd.conf: ServerRoot must be a valid directory. <br> Introduced Version… Continue reading Installing Exacq Web Service on 32-bit Windows fails
Seeing “invalid date/time” or “invalid time server” Client Error Messages
Seeing “invalid date/time” or “invalid time server” Client Error Messages——————————————————————————————————–When either of these error messages are displayed by the client, you can follow the appropriate following troubleshooting steps, depending on whether the system is Windows-based or Linux-based. <br> Windows: – Due to how server generates XML, the only conceivable causes are: – CTimeManager::GetTimezone() returning false,… Continue reading Seeing “invalid date/time” or “invalid time server” Client Error Messages
Factory defaulted Illustra cameras cannot be discovered by exacqVision running on Ubuntu
Symptom When Illustra cameras are factory defaulted they have a gateway value of 0.0.0.0 in the network settings. Ubuntu servers use a mechanism called “reverse path filtering” set <br> Affected platforms Illustra Pro, Flex and Essentials camerasUbuntu 10.04, 12.04, 14.04 <br> Workaround Edit the network security configuration file in /etc/sysctl.d/Change the value from Strict mode… Continue reading Factory defaulted Illustra cameras cannot be discovered by exacqVision running on Ubuntu
Crash when deleting UDP serial port
Description Server crashes when deleting a UDP serial port. The crash happens for both the stand-alone UDP serial port or the Neo internal serial port. <br> Introduced 8.4 <br> Workaround Workaround is to disable the UDP serial port before deleting it. To disable a stand-alone UDP serial port, set the usage type to None. To… Continue reading Crash when deleting UDP serial port
Second on board NIC missing
Description There have been a couple of servers manufactured at the Bentel facility with Q87 motherboard that does not detect the second on board NIC out of the box. This is due to a bios misconfiguration during manufacturing. <br> Platform Linux and Windows with Q87 motherboard The servers we found in the field with this… Continue reading Second on board NIC missing