Tag: Level2

Illustra3 cannot update ptz preset name

Tested Version exacqVision server 7.6.4 (Illustra Demo Server)exacqVision client 7.6.3 <br> Platform Q87 Core i5 WES Demo server <br> Steps to reproduce Conenct to Illustra demo server with exacq client (illustra.exacq.com)Go to camera named “Pro 2MP 30X PTZ”Click on “Mechanical PTZ | Presets” tabsSelect one of the existing PTZ presetsEnter a new name for it… Continue reading Illustra3 cannot update ptz preset name

Low framerates when using web sockets with high res video

Description In the web service, as the source resolution of a camera grows, the ability to quickly stream frames is reduced. This is particularly noticeable with cameras of 1080p resolution or higher. When this issue occurs, video will start displaying at extremely slow frame rates and, when switching to a larger layout, some video will… Continue reading Low framerates when using web sockets with high res video

ONVIF camera streams may repeatedly cycle stream connection

Issue Starting with exacqVision Server 9.3.21, some ONVIF cameras may repeatedly disconnect and reconnect, which causes gaps in video recording. The following log message repeating pattern may also be observed: 27/02/2020 00:00:27 onvifnvcPI Verbose 172.28.140.17: Context 017 HQ Office R&D. Media open but data timed out. Close and retry 27/02/2020 00:00:27 onvifnvcPI Verbose 172.28.140.17: 017… Continue reading ONVIF camera streams may repeatedly cycle stream connection

Brand new Linux systems may be missing initial exacqVision Server and/or EM administrative credentials

Issue All exacqVision Server systems, excluding C-Series Client Workstations, on initial boot proceed with an initial setup process: End user will be directed to create initial administrative credentials for the OS.End user may be asked additional questions.Once system completes this initial setup, it will allow the end user to now login to the OS with… Continue reading Brand new Linux systems may be missing initial exacqVision Server and/or EM administrative credentials

Bomgar support client will fail to install during retail deployment without internet connection

Issue Starting with the 2019-09 retail keys, we migrated to a newer Bomgar support client version necessitated by our having upgraded our Bomgar appliance.The newer Bomgar client requires communication with the appliance, and will fail to install if this is blocked.User will see Bomgar-related error messages, and will need to ignore/cancel. These are not fatal… Continue reading Bomgar support client will fail to install during retail deployment without internet connection

Writing a DVD with E1 motherboard may freeze system

Issue Linux systems with H110-E1 motherboard and DVD drive connected to SATA 10 header are affected. When local evClient is used to export video to DVD, the OS and system may freeze and never watchdog. Newer systems instead ship with DVD connected to a non-problematic SATA port. <br> Workaround Given the risk inherent in changing… Continue reading Writing a DVD with E1 motherboard may freeze system

Illustra Essentials (Gen2 cameras) motion mask not working

Motion mask configuration from the api has been updated by the firmware and now uses motion window index instead of in the motion region. For Illustra Essentials, the updated firmware supports both version 1(motion region) and version 3(motion window) types for configuration of motion mask. The supported firmware to use for Essentials Gen2 should be… Continue reading Illustra Essentials (Gen2 cameras) motion mask not working

WES7 servers may indicate duplicate timezone selections in config, and cause searches to fail

Issue Servers report all available timezone names, as well as the currently configured timezone name and bias, to Clients. In turn, the Client’s time/date/zone configuration panel will present all these available timezone names in the timezone dropdown, and users can use this to change the server’s configured timezone. Additionally, the indicated bias is necessary for… Continue reading WES7 servers may indicate duplicate timezone selections in config, and cause searches to fail