Description Windows 7, Windows Embedded images have reported seeing drive as offline. This is a false negative. Product Server 23.03, 22.09, 22.06. Steps to Reproduce Go to Storage section in the client and select the Drive tab.Drives show up as offline.Drives are mounted in OS and have data recording to them. Expected Results The drives… Continue reading Windows 7 System Show Drive as Offline
Tag: Level2
Support Portal Articles – Best Practices
Template See: Support Portal Knowledge Base Articles – Creation Template <br> Guidelines Special Tags In addition to standard tagging the following specific tags control the exposure level of the post to various user groups on the support portal. <br> Standardized Spellings for Articles <br>
JIRA Enhancement Ticket Creation
JIRA Enhancement Ticket Creation New Ticket Set issue type to Enhancement when creating an AES TicketThe “component” chosen should auto assign to the proper PM or a designated POCProvide all pertinent detailsSF Case number if anyCustomer account/contact infoDetails about the enhancement requestImpact on current / future SalesTalk to Sales if neededSet Priority level If existing Support… Continue reading JIRA Enhancement Ticket Creation
Bosch Security Integration Causing Operating System to Crash
Description As soon as you enable (check the Bosh integration profile . the system will reboot the exacq server service. Product Server Version 20.03 up to 22.12 were experiencing this crash. Panel in use: Bosch B9512GT Steps to Reproduce Configure the Add Security Integrations Page in the Client Select the Enable buttonThe server would lock… Continue reading Bosch Security Integration Causing Operating System to Crash
OS on Raid reporting false alarm.
Description: We have seen where ExacqVision is reporting a false alarm on the hardware page with systems that have the OS on RAID. The system drives show up RED in the GUI. This is a result from storcli reporting back “unkown” for the temperature. Product: The option for OS on RAID is available for all… Continue reading OS on Raid reporting false alarm.
Cloudvue Subscription Support Policy
Description Details regarding the proper handling of Cloudvue subscriptions. Solution IMPORTANT Support should NEVER add or change subscriptions for a customer, partner, or JCSS account. Authorized Account User An authorized user could be the partner, or another user listed on the account Determining the Partner ID Customers When a customer has subscription questions support should… Continue reading Cloudvue Subscription Support Policy
How to capture the traffic from the terminal via Tshark
How to capture the traffic from the terminal via Tshark Discription The following steps will show you how to capture the traffic data via the terminal using Tshark Steps Updating the repositories and installing tshark. You can check the NIC on your machine via the following command. To run the tshark via terminal capturing from… Continue reading How to capture the traffic from the terminal via Tshark
Client Machine Suspect Tracking Button Stops Working
Description: If navigating from one suspect tracking area to another we found that the button for that next camera is not sustaining. You have to click on the button from the associations again in order to select the next camera to navigate to. Product: Found on Server Version 22.12 and 23.03 Workaround: Close the Client… Continue reading Client Machine Suspect Tracking Button Stops Working
Cloudvue 22.9.1 Technical Release Notes
Description Cloudvue Release 22.9.1 is a defect/fix release Product Cloudvue Deployed InstanceDateNorth America03/08/2023Australia03/13/2023EMEA03/13/2023 Enhancements/Fixes “Force Certify” buttoned added the Cloudvue Manager (CVM) user Interface when the device is offline. Devices with certificate problems appear as offline. This fix provides the CVM a method to assign a certificate while the device is offline. People/Vehicle detection restored to… Continue reading Cloudvue 22.9.1 Technical Release Notes
2023-03 March Quarterly Release Training
ExacqVision Server Bug Fix – Fixed PTZ preset administration for custom users to create presets for analog cameras (AESW-4357) Bug Fix – Fixed monitoring RAID background tasks, like consistency checks and background initialization (AESW-4387) Bug Fix – Fixed reporting incorrect RAM, was displaying MB instead of GB (AESW-2498) Bug Fix – actipi – Reduce metadata… Continue reading 2023-03 March Quarterly Release Training