Cloudvue Release Process

Description  The Cloudvue release process involves multiple components and regions.  In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access.  Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later.  This pattern is followed for each component with… Continue reading Cloudvue Release Process

Using Rsync to Transfer Files to a Cloudvue Gateway

Description  At times it may be necessary to move files to a Cloudvue Gateway and while other tools such as SCP or MobaXterm can usually manage the job, rsync can track progress and resume after an interruption which can be particularly useful when transferring large files like the latest Cloudvue software or on slow or… Continue reading Using Rsync to Transfer Files to a Cloudvue Gateway

Support Portal Knowledge Base Articles – Creation Template

Description  Enter a description here. NOTE: Use this template for bugs. If writing a How-to, there are no expected vs. actual results, so simply write an article. Product  Define which product(s) this article applies to bulleted list recommend if more than one. Steps to Reproduce  Enter steps to reproduce the issue, a numbered list is… Continue reading Support Portal Knowledge Base Articles – Creation Template

Cloudvue Video File Formats

Description  Both Cloudvue Gateways and C2C devices store video in 30 second increments.  Cloudvue Gateways use MP4 and C2C uses MKV container formwats.  The MKV video files on C2C devices are encrypted and cannot simply be copied and played.   The MP4 video files on Cloudvue Gateways are NOT encrypted and can be copied and played.… Continue reading Cloudvue Video File Formats

XDV Reference

*** INTERNAL USE *** Type Definitions The options described in the documentation below are listed in dictionary values, where possible. This is indicated by the key values listed between curly braces ‘{ }’. The key is followed by the description of the key value is colon separated, as in the following example:     {key1:description1, key2:description2, …}… Continue reading XDV Reference

Axis Edge Storage Devices Fail to Offload Video

Description  Exacq Support has identified the need to make edits and adjustments to Edge Storage device XML files in situations where network bandwidth may be limited. If an Axis Edge Storage device is recording to the camera SD card – but fails to offload video data back to the exacqVision Server when regaining network connection,… Continue reading Axis Edge Storage Devices Fail to Offload Video

Samsung Cameras not connecting to Client after Updating to 23.06.1

Description  Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1. Product  Steps to Reproduce  Expected Results  Cameras should connect and show details and live streams. Actual Results  Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect… Continue reading Samsung Cameras not connecting to Client after Updating to 23.06.1