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Knowledge Support Cloudvue Cloudvue Cameras Cloudvue Gateway Support Cloudvue Access Control Categories Products

Cloudvue Release Process

Description 

The Cloudvue release process involves multiple components and regions.  In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access.  Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later.  This pattern is followed for each component with C2C and Cloudvue Manager released together.   The complete release cycle can take several weeks before all components to be completed.

Cloud

Engineering must  supply a cab file containing all the cloud components such as OS, Database, anything that runs in the cloud to the SRE team for approval.  Once approved it is then implemented by region, replacing all current Cloud components. 

You can view the release summaries outlining what enhancements, fixes and integrations have been made by logging into Cloudvue Manager and going to https://dashboard.cloudvue.com/releases

Cloudvue Gateways

When available software updates can be manually applied to individual Cloudvue Gateways via Cloudvue Manager.  In addition, Engineering can automatically push update to Cloudvue Gateways using the release manager.    https://dashboard.cloudvue.com/releases/manage

C2C

Software updates for C2C devices are like Cloudvue Gateways with the exception that the updates are not automatically pushed.  C2C devices must be manually updated.

Cloudvue Mobile

Software updates for Cloudvue Mobile are made available through the appropriate play store.

Cloudvue Access

Cloudvue Access consists of the mobile application which can be updated through the appropriate play store and the KT-1 controller software and firmware which can manually be updated from the devices page in Cloudvue Manager.

Categories
Cloudvue Knowledge Support Cloudvue Gateway Support Categories Products

Using Rsync to Transfer Files to a Cloudvue Gateway

Description 

At times it may be necessary to move files to a Cloudvue Gateway and while other tools such as SCP or MobaXterm can usually manage the job, rsync can track progress and resume after an interruption which can be particularly useful when transferring large files like the latest Cloudvue software or on slow or unstable connections.

Product

  • Cloudvue Gateway

Solution

The command structure is:

rsync -p -e ‘ssh -p [PORT]’ [PATH/FILENAME] smartvue@[IPADDRESS]:/home/smartvue
  • -P  option will force rsync to show a progress bar and keep partially transferred files. 
  • -e  option allows you to specify a different listening port on the remote host
  • ‘ssh – p [PORT]’  Specifies that ssh be used through a specific port number, use 7627 if local or whatever port was assigned in Cloudvue Manager when setting up the tunnel
  • [PATH/FILENAME]  The local path and  file name to be transferred
  • [IPADDRESS]  The IP address of the Cloudvue Gateway, the LAN IP if local or localhost when tunneling
  • :/home/smartvue  The smartvue home folder on Cloudvue Gateways

Note: When tunneling you must first establish the tunnel. You will then need to open a 2nd instance of WSL or terminal to run the rsync commands.

Examples

In the following examples a file named “22.9.2-smartvue-x64-production.tar.bz2” located in “/home/joakest/tunneling/” is transferred to the gateways smartvue users home folder.

Local Connection

$ rsync -P -e 'ssh -p 7627' /home/joakest/tunneling/22.9.2-smartvue-x64-production.tar.bz2 smartvue@192.168.1.180:/home/smartvue
smartvue@localhost's password:
22.9.2-smartvue-x64-production.tar.bz2
200,493,957 100% 390.99MB/s 0:00:00 (xfr#1, to-chk=0/1)
  • When prompted enter the SSH password found in Cloudvue Manager.
  • The progress of the file transfer will display, and the prompt will return when completed.

Tunnel Connection

$ rsync -P -e 'ssh -p 8346' 22.9.2-smartvue-x64-production.tar.bz2 smartvue@localhost:/home/smartvue
The authenticity of host '[localhost]:8346 ([127.0.0.1]:8346)' can't be established.
ED25519 key fingerprint is SHA256:nw6P03KIwsjiKfy2fkJJjRUSi4dJA6gwLyd7/+0Fz0Y.
This key is not known by any other names
Are you sure you want to continue connecting (yes/no/[fingerprint])? yes

Warning: Permanently added '[localhost]:8346' (ED25519) to the list of known hosts.

smartvue@localhost's password:
22.9.2-smartvue-x64-production.tar.bz2
200,493,957 100% 249.79kB/s 0:13:03 (xfr#1, to-chk=0/1)
  • Since this is the first time a ssh connection has been established to this NVR from the local machine the authenticity warning will appear.
  • Continue by typing in “yes” and pressing enter.

Categories
Knowledge Support exacqVision Enterprise exacqVision Client exacqVision Server

Updating Enterprise Manager to 23.09.5.0 can cause legacy server versions to have user account log in failure.

Support has identified an issue with updating Enterprise Manager to version 23.09.5.0 prior to running updates to ExacqVision server 23.09.6.0. This issue will manifest after updating Enterprise Manager by users experiencing disconnection from the client with errors ” log in failed / invalid username or password or account locked or disabled” or ” log in failed – invalid response”.

Product

  • ExacqVision Enterprise Manager
  • ExacqVision Server

Steps to Reproduce

  • Update Enterprise Manager to version 23.09.5.0 while leaving ExacqVision server versions on 23.06 or lower.

Expected Results

– Users should remain logged in successfully.

Actual Results

– Users will be disconnected from the Client with error – ” log in failed / invalid username or password or account locked or disabled” or ” log in failed – invalid response”

Solution

Engineering is currently working on a patch to resolve this issue.

For customers that updated from 23.06 to 23.09 prior to the patch, installing the version with the patch should fix all login issues customers are facing.

For customers that performed a fresh install of 23.09 prior to the patch, user server passwords will become scrambled and customers will need to change/reset user passwords.

Until the patch is released, if customer has an Enterprise Manager backup that contains no issues from 23.06 that can be applied, the following steps can be taken:

  1. Take a backup from 23.09 prior to making any changes.
  2. Access a recent prior backup off of Enterprise Manager (this must be taken on version 23.06 previously).
  3. Completely remove Enterprise Manager.
  4. Install Enterprise Manager previous version 23.06.0.0.
  5. Follow on screen prompts during install.
  6. Login to Enterprise Manager as the root admin user.
  7. Upload previously taken backup using the upload button in the backups screen in Enterprise Manager user interface.
  8. Wait for this to complete.
  9. Restore from uploaded backup.
  10. Wait for restoration completion.
  11. Confirm log-in capability has been restored.
  12. Re-setup scheduled backups as these will be defaulted.

    It should be noted that downgrading is not a normal solution, and should be prevented with Enterprise Manager. These instructions are only for situations where the customer has already performed this update and is now locked out of Client software and critically needs to be restored in a timely manner.
Categories
exacqVision Server Linux exacqVision Server Linux x64 Knowledge Support Support exacqVision Server Categories Products exacqVision Hardware

Support Portal Knowledge Base Articles – Creation Template

Description 

Enter a description here.

NOTE: Use this template for bugs. If writing a How-to, there are no expected vs. actual results, so simply write an article.

Product 

Define which product(s) this article applies to bulleted list recommend if more than one.

  • Exacq XXXXX for hardware
  • exacqVision XXXXX for software

Steps to Reproduce 

Enter steps to reproduce the issue, a numbered list is recommended.

Expected Results 

Enter the expected results

Actual Results 

Enter the actual results

Solution

Enter the solution or work around

<br>

Categories
Cloudvue Knowledge Support Cloudvue Gateway Support Products

Cloudvue Video File Formats

Description 

Both Cloudvue Gateways and C2C devices store video in 30 second increments.  Cloudvue Gateways use MP4 and C2C uses MKV container formwats.  The MKV video files on C2C devices are encrypted and cannot simply be copied and played.   The MP4 video files on Cloudvue Gateways are NOT encrypted and can be copied and played.

Product

  • C2C
  • Cloudvue Gateway

Reference

Categories
Knowledge Support Support exacqVision Client Categories Products Uncategorized

XDV Reference

*** INTERNAL USE ***

Type Definitions

  • Integer – Numeric value
  • Bool – 1 or 0 value where 1 is ‘enabled’ and 0 is ‘disabled’
  • String – Any text value
  • DIP – Device Independent Pixel (represents screen coordinates and sizes)
    • Windows
      • If the system is not using any sort of DPI or screen scaling represents actual pixel values
      • If screen scaling is in use then this number is multiplied by the scaling value
        • Example: A 4k monitor would typically use 200% scaling. A value of 1920 would represent your full display width (1920 * 200% = 3840)
    • Other platforms
  • Epoch – Numeric value representing the number of seconds since January 1st, 1970

The options described in the documentation below are listed in dictionary values, where possible. This is indicated by the key values listed between curly braces ‘{ }’. The key is followed by the description of the key value is colon separated, as in the following example:

&nbsp;&nbsp;&nbsp;&nbsp;{key1:description1, key2:description2, …}

More than one Instance or Item tag may be defined.

Tags and attributes not included use client defaults.

<br>

XDV / XML Structure

&lt;exacqVision Init&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;Instance&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;Live&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;Layout&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;Item/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;/Layout&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;System&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;Video&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;Input/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;/Video&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;Audio&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;Input&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;/Audio&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;/System&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;/Live&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;/Instance&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;Systems&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;/Systems&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;SecurityIntegrations/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;Sync/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;Alerts/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;HWAccel/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;Joystick&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt/Joystick&gt;
&lt;/exacqVision Init&gt;

<br>

exacqVision Init Attributes

AllowAccelerators
ShowSunkenBorder bool {0:disabled, 1:enabled}
ShowRecStatusBorder bool {0:disabled, 1:enabled}
ShowPTZFocusBorder bool {0:disabled, 1:enabled}
ShowOnScreeDisplay bool {0:disabled, 1:enabled}
UseOsdColor bool {0:disabled, 1:enabled}
Use OSD color for Serial Profiles
KeepAspectRatio bool {0:disabled, 1:enabled}
Keep aspect ratio during resize
RestoreOnAttnReq bool {0:disabled, 1:enabled}
Restore client on user attention request
MySystemsColMask
EntCamColMask
AnalogCamColMask
IPCamColMask
EntCamFilterTreeSize integer (DIP value)
Width of filter tree panel on Enterprise Cameras
NonEntCamFilterTreeSize integer (DIP value)
Width of filter tree panel on Camera Recordings
VGAAccelMode
VGAAccelColorspace
DisplayAdapter
TimelapsePlaybackInterval integer {0-15}
Immediate jump to next frame if gap exceeds X seconds
PanelSizeRatio integer {0:content, 1:window, 2:16×9, 3:4×3}
CameraSortOrder integer {0:default order, 1:ascending, 2:descending}
GroupsSortOrder integer {0:default order, 1:ascending, 2:descending}
MapsSortOrder integer {0:default order, 1:ascending, 2:descending}
ViewsSortOrder integer {0:default order, 1:ascending, 2:descending}
EventsSortOrder integer {0:default order, 1:ascending, 2:descending}
BookmarksSortOrder integer {0:default order, 1:ascending, 2:descending}
ReportsSortOrder integer {0:default order, 1:ascending, 2:descending}
LiveAudioLipSync integer {0:auto, 1:enabled, 2:disabled}
AudioInputDevice integer
0 indexed list based on client detected devices
MuteDuringTwoWayAudio bool {0:disabled, 1:enabled}
AutoFillEmptyVideoPanels bool {0:disabled, 1:enabled}
CPUDecompResult
EnableIndicators bool {0:disabled, 1:enabled}
Show notifications for indicators
ConfirmClose bool {0:disabled, 1:enabled}
Prompts user for confirmation when attempting to close client window
CollapseLiveAutoContexts bool {0:disabled, 1:enabled}
Hide individual quality streams
CombineRegionOfInterestStreams bool {0:disabled, 1:enabled}
Manage all streams as quality streams
CameraPreviewMode integer {0:no preview, 1:thumbnail, 2:video
ShowSystemGroups bool {0:disabled, 1:enabled}
Show system group folders
RequireSSLCert bool {0:disabled, 1:enabled}
Require SSL certificate validation
UseSparseConnections bool {0:disabled, 1:enabled}
Use dynamic connections
SparseSystemCount integer
Number of systems using dynamic connections
EnableAllAnalytics bool {0:disabled, 1:enabled}
NormalLayoutCollapseMode integer {0:auto, 1:expanded, 2:collapsed}
EventButtonCollapseMode
LastUsedNormalLayout
LastUsedWidescreenLayout deprecated
LastUsedEventButton
DeblockingMode integer {0:auto, 1:enabled, 2:disabled}
H.264 deblocking, attempts to smooth sharp edges of decoded compressed video blocks
DirectSearch integer {0:disabled, 1:prefer system video, 2:prefer archive video, 3:prefer cloud video}
LastUsedLayout string
Language
Caption string
Title of the client window
ViewLayout integer
Number of panels in startup layout
LegacyAuthentication integer {0:only if required, 1:force, 2:never}
To be deprecated
TimeoutEnabled bool {0:disabled, 1:enabled}
Inactivity timeout
TimeoutMinutes integer {1-100}
KeepAliveSeconds
CurrentTheme string {light:Light, dark:Dark, classic:Classic}
DisableLiveStreams bool {0:disabled, 1:enabled}
Prevents user from viewing live video, does not affect search
Use12HourClock bool {0:disabled, 1:enabled}
TemperatureScale bool {0:Fahrenheit, 1:Celsius}
LicenseWarningAck bool {0:disabled, 1:enabled}
LicenseExpirationAck epoch
AutoCheckForClientUpdates bool {0:disabled, 1:enabled}
Found on client About pop-up
ShowNotificationsForIndicators bool {0:disabled, 1:enabled}
StartUpInstanceCount integer
Number of client instances to open
IgnoredVersion
SendAnonymousData bool {0:disabled, 1:enabled}
Found on client About pop-up
MotionColor integer {0-16777215}
Decimal color value
AlarmColor integer {0-16777215}
Decimal color value
FreeRunColor integer {0-16777215}
Decimal color value
PTZFocusColor integer {0-16777215}
Decimal color value
EventMonitorColor integer {0-16777215}
Decimal color value
BookmarkColor integer {0-16777215}
Decimal color value
NoColor integer {0-16777215}
Decimal color value
ClientIniAutoUpdateEna bool {0:disabled, 1:enabled}
Toggles automatic import on Add Systems
ClientIniAutoUpdateUrl string (path or url address to XDV file to import)
HWAccelLimit
ShowTrayIcon bool {0:disabled, 1:enabled}
Shows icon for Client instance in System Tray
See also: How to Configure No Close Client Usage
Delete bool {0:disabled, 1:enabled}
Disabling prevents Client instance closure.
See also: How to Configure No Close Client Usage

Instance Attributes

Number integer
Client instance number
Top integer (distance from top of desktop where client window begins)
Left integer (distance from left edge of desktop where client window begins)
Width integer (width of client window from left point)
Height integer (height of client window from top point)
Maximize bool {0:disabled, 1:enabled}
Client window fills screen or not
FullScreen bool {0:disabled, 1:enabled}
Fills screen and hides window controls (F11)
ShowToolbars bool {0:disabled, 1:enabled}
Hide/show toolbar (F8)
ShowNavPanel bool {0:disabled, 1:enabled}
Hide/show nav panel (F4)
LiveMode integer {0:cameras, 1:groups, 2:maps, 3:views}
Client opens with Live nav panel to the selected option
LiveModeNavButtons integer {0:collapsed, 1:cameras, 2:groups, 3:maps, 4:all expanded}
Expanded or collapsed level of nav panel buttons
SearchModeNavButtons integer {0:collapsed, 1:cameras, 2:groups, 3:maps, 4:views, 5:events, 6:bookmarks/cases}
Expanded or collapsed level of search panel buttons
RemoteControlEnabled bool {0:disabled, 1:enabled}
Toggles receiving of video push display
RemoteControlName string
MainSashPos integer (width of left side nav panel)
PTZControlLeft integer (distance from left edge of desktop where ptz pop-up begins)
PTZControlTop integer (distance from top edge of desktop where ptz pop-up begins)
SoftTriggerControlWidth integer (width of soft trigger pop-up from left point)
SoftTriggerControlHeight integer (height of soft trigger pop-up from top point)
SoftTriggerControlLeft integer (distance from left edge of desktop where soft trigger pop-up begins)
SoftTriggerControlTop integer (distance from top edge of desktop where soft trigger pop-up begins)
TwoWayAudioDialogWidth integer (width of two-way audio pop-up from left point)
TwoWayAudioDialogHeight integer (height of two-way audio pop-up from top point)
TwoWayAudioDialogLeft integer (distance from left edge of desktop where two-way audio pop-up begins)
TwoWayAudioDialogTop integer (distance from top edge of desktop where two-way audio pop-up begins)
RemoteControlDialogWidth integer (width of video push pop-up from left point)
RemoteControlDialogHeight integer (height of video push pop-up from top point)
RemoteControlDialogLeft integer (distance from left edge of desktop where video push pop-up begins)
RemoteControlDialogTop integer (distance from top edge of desktop where video push pop-up begins)
RemoteControlGUID string

Live Attributes

View string (name of View)
Tour string (name of Tour)
EventMonitor string (name of Event Monitoring profile)
Must be Switch View type
StartLayout

Layout Attributes

Name string (layout name)
Rows integer (number of video panel rows to allot)
Cols integer (number of video panel columns to allot)

Item Attributes

X integer (beginning column number)
Y integer (beginning row number)
Width integer (number of columns to merge)
Height integer (number of rows to merge

System Attributes

Name string (host/IP:port)

Video Attributes

Position
Name string
CameraID integer
Device string (IP address)
DeviceMac string (MAC address)
Number integer
Context
AutoContext integer
ToggleAnalytics integer

Audio Attributes

Name string
Device string (IP address)
DeviceMac string (MAC address)
Number integer
Context

Systems Attributes

Address
Port
Group
Name
AllowSave
Username
Password
PasswordType
Enabled
Latency
ExportPermission
EnterpriseManaged
UseSystemLogin
SupportsTargetSearch
IsEdgeServer
ExpandedInCamTree
FailoverState
Model
Serial
Package
Version
MAC
License
IsLicensed
IsEnterprise
IsEnterpriseEx
Expiration

Security Integrations

AlwaysPrompt bool

Sync Attributes

Enabled
ConnectedOnce
SyncFrequency
CredsSingleSignOn
CredsPrompt
Username
Password
PasswordType
UpdaterPath
UpdateCheckInterval
ForcedUpdates
Categories
Knowledge Support Support exacqVision Server Categories Products

Axis Edge Storage Devices Fail to Offload Video

Description 

Exacq Support has identified the need to make edits and adjustments to Edge Storage device XML files in situations where network bandwidth may be limited. If an Axis Edge Storage device is recording to the camera SD card – but fails to offload video data back to the exacqVision Server when regaining network connection, it may be necessary to adjust these values manually in the axispi.xml file contained in the exacqVision Server software file directory.

Product 

  • exacqVision Server software
  • Axis Edge Storage capable cameras

Steps to Reproduce 

  • Connect several Axis Edge Storage capable cameras, configured for network loss recording to an exacqVision Server.
  • Emulate the camera’s losing their network connection (i.e.- from managed switch disable the ports cameras are connected to).
  • Wait an extended period of time, and then restore network connectivity to these same cameras.

Expected Results 

Upon restoring network connectivity to these cameras we should begin to see footage being restored from the camera’s SD card back to the exacqVision Server data drives. We should see log entries similar to the following for successful completion:

  • 9/14/2023 03:00:25.704 PM     AxisPI     Warning     172.19.234.88 EdgeStor – operation 29f2df6a-05cf-4c19-8c02-036e09263e84 for gap start time 2023-09-14T18:38:53Z gap end time 2023-09-14T18:58:25Z was created.
  • 9/14/2023 03:00:25.716 PM     AxisPI     Warning     172.19.234.88 EdgeStor – operation 29f2df6a-05cf-4c19-8c02-036e09263e84 for gap 2023-09-14T18:38:53Z to 2023-09-14T18:58:25Z is starting.
  • 9/14/2023 03:00:27.036 PM     AxisPI     Verbose     172.19.234.88 EdgeStor – camera time is 2023-09-14T18:59:41Z converted to UTC time is 2023-09-14T18:59:41.0000-00:00 exacq server time in UTC is 2023-09-14T19:00:27.0000-00:00.
  • 9/14/2023 03:00:27.045 PM     AxisPI     Verbose     172.19.234.88 EdgeStor – 3 recordings found on device.
  • 9/14/2023 03:00:27.046 PM     AxisPI     Verbose     172.19.234.88 EdgeStor – requesting disk space reservation of 1 GB for operation 29f2df6a-05cf-4c19-8c02-036e09263e84..
  • 9/14/2023 03:00:27.054 PM     AxisPI     Verbose     172.19.234.88 EdgeStor – download recordings in gap from 2023-09-14T18:38:53Z to 2023-09-14T18:58:25Z for op 29f2df6a-05cf-4c19-8c02-036e09263e84.
  • 9/14/2023 03:00:35.607 PM     AxisPI     Verbose     172.19.234.88 EdgeStor – clip for operation 29f2df6a-05cf-4c19-8c02-036e09263e84 clip start time 2023-09-14T18:55:26.703242Z clip end time 2023-09-14T18:58:25Z from recording 20230914_185029_C0D6_B8A44F008DAD has been downloaded Size delta is 3407618.
  • 9/14/2023 03:00:36.621 PM     AxisPI     Warning     172.19.234.88 EdgeStor – operation 29f2df6a-05cf-4c19-8c02-036e09263e84 completed successfully.

Actual Results 

Logs appear to show this attempting to start exacqVision’s Edgestor event to offload footage for gaps but never completing ending with the following log entries and nothing after:

  • 6/5/2023 06:16:24.003 AM (GMT-4:00) AxisPI Warning 10.35.8.91 EdgeStor – operation 4bfa14de-9ff7-4e99-940b-3c9fcdd2296a for gap start time 2023-06-03T00:03:08Z gap end time 2023-06-05T10:14:23Z was created.
  • 6/5/2023 06:16:24.028 AM (GMT-4:00) AxisPI Verbose EdgeStor – operation 755ce521-0a75-4d73-9dcf-c8b4bd97909d is running.

Solution

  1. With all cameras online, stop the exacqVision Server service and find axispi.xml in server folder directory.
  2. Edit axispi.xml so the first portion of the file looks like (changes needed are in bold):
    xml eDVR Delta="0" Devices ID="458752" Description="AXIS VAPIX" MaxDevices="255" DefaultPort="80" DefaultUsername="root" DefaultPassword="pass" HttpConfigOptions="2,1,3" SupportsMetadata="1" MaxEdgestorAttempts="5" MaxConcurrentEdgestorDevices="10">

    Note: Be advised these Capital values may vary depending upon total number of Axis Edge Storage devices on the network, and the network bandwidth capability.
  3. Restart the exacqVision Server process.

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

Support Reference Sheets

*** FOR INTERNAL USE ONLY ***
<br>

Support-Handout-Serial.pdf

<br>

Support-Handout-XMLs.pdf

<br>

Categories
Video Library Configuration Knowledge Support Support exacqVision Server Categories Products

2023-10-17 – Global Exacq Support Training – Troubleshooting Camera Connections

Categories
exacqVision Server Windows Knowledge Support Support exacqVision Server Categories

Samsung Cameras not connecting to Client after Updating to 23.06.1

Description 

Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1.

Product 

  • exacqVision Server 23.06.1
  • Cameras:
    • Samsung QND 7010R, firmware 4.00 2016
    • Samsung QND-7020, firmware 4.00 2016

Steps to Reproduce 

  • Update to exacqVision Server 23.06.1
  • Camera connected and working as intended on Server Version 23.03.1.
  • After updating, cameras will sometimes connect and not show camera details or live streams. Sometimes the camera’s will not connect at all.

Expected Results 

Cameras should connect and show details and live streams.

Actual Results 

Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect at all.

Solution

We have seen changing the plugin type to Onvif will allow the cameras to function properly in the client.

Note: If you are using Motion Detection please make sure that the cameras are set up properly.

A fix might be in AES-596 is scheduled to be released in Oct, 2023.
AES-554 Testing AES-596 on cases from AES-554

<br>