Description Level 3 Support has identified an issue with Failover functions in ExacqVision Server software manifesting as failback failure. The component responsible is ExacqVision Server software, but errors can be detected from the Enterprise Manager Failover Groups page as well, leading some customers to report this as an issue with the Enterprise Manager software. Product … Continue reading Failover and Failback Issue in exacqVision Server and Enterprise Manager
Tag: Level2
32-bit Server Installer Fails on 32-bit Ubuntu 14.04
Description Upgrade or clean install of Server versions 23.06 and 23.09 failed on 32-bit Ubuntu 14.04 Product Steps to Reproduce Upgrade exacqVision Server using the GUI or terminal. Expected Results Installer completes successfully. Actual Results Installer fails. If run from terminal the output below is shown: Workaround Install version 22.09 or prior. It’s possible other… Continue reading 32-bit Server Installer Fails on 32-bit Ubuntu 14.04
How to use the Support Portal File Share/Upload Feature
NOTE: The file upload utility tool has been deprecated. This process should be used in its place. Use of file sharing providers such as Google Drive, Dropbox, iCloud, etc for file exchange with customers is forbidden by JCI. Sharing Files <br> Customer File Uploads
Re-image fails on Linux G-Series Micro units above Ubuntu version 18.04
exacqVision G-Series Micro units may fail to write Exacq’s custom image of Ubuntu OS versions back to drive if the version is above Ubuntu 18.04 LTS. Product G-Series Micro Steps to Reproduce Expected Results The sysprep process should not fail Actual Results The sysprep process fails Solution <br> Reference: AES-737
Performance Issues Caused by Disabling Metadata while Camera is Connected
Description Disabling AI metadata within a camera while connected to the exacqVision Server application could lead to camera performance issues. Product Any IP Camera providing AI classification metadata. While this was specifically seen and tested using Illustra devices it can be expected to occur with any camera providing metadata such as AI Object Classification. Steps… Continue reading Performance Issues Caused by Disabling Metadata while Camera is Connected
Installing storcli on a Cloudvue Gateway
Description In order to interact with the RAID controller on a Cloudvue Gateway you must first install storcli. Products Steps Verification Confirm RAID Controller Present Use lshw to determine if a RAID Controller is present. If no results are returned then there is no RAID controller detected, thus no reason to proceed. sudo lshw |… Continue reading Installing storcli on a Cloudvue Gateway
HTTP Response Code Reference
Code Description Definition Exacq Tips Informational 100 Continue Server received request, client should continue. 101 Switching Protocols Response to upgrade header 102 Processing Server processing received request. 103 Early Hints Used with link header.Allows browser to preload resources. Successful 200 OK Standard response for successful request.Meaning varies based on method (GET, POST, etc). 201 Created… Continue reading HTTP Response Code Reference
Browser Developer Tools for Troubleshooting and Support
What is a HAR file? HAR stands for HTTP Archive Record and is a JSON structured file containing network traffic information about a browser’s interactions with a server as well as the content on a webpage. When HAR files are useful How to Capture HAR files Prior to performing a capture open an Incognito window… Continue reading Browser Developer Tools for Troubleshooting and Support
Onvif -Motion Not Working When Updating from 23.06 to 23.09
Product Steps to Reproduce Update exacqVision Server from 23.06 to 23.09 Expected Results Motion works Actual Results Motion does not work Steps to Troubleshooting Once troubleshooting is complete, roll the customer back to 23.06 for the time being until the issue is fixed. (See update at the bottom of page.) Tier 3 Will create New… Continue reading Onvif -Motion Not Working When Updating from 23.06 to 23.09
UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09
Description Motion events are not being received by exacqVision. Product Steps to Reproduce Expected Results Motion should work with 23.06 set up with Onvif Plugin. Actual Results Camera’s GUI shows motion events and we do not receive them. Solution Confirmed that 23.09 will allow the motion events to record and be seen in live view… Continue reading UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09