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Tag: Level2
Camera Firmware or Functionality Escalations – Support Reference
Can’t Find Camera/Firmware Please do not direct customers to the ‘Can’t find Camera?’ or ‘Can’t find firmware?’ links on the IP Camera Integrations database page. L3 Support has a weekly meeting with Product Management to drive progress on enhancements, including camera test record updates and camera/firmware testing. Troubleshooting Verify network connectivity with the camera. Can… Continue reading Camera Firmware or Functionality Escalations – Support Reference
Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C
Description It has been discovered that Illustra firmware SS018.24.03.00.0010 is missing key Cloudvue components and is there for NOT supported on C2C devices. The primary indicator is no data centers will be displayed when converting to Cloudvue mode. Products C2C#Illustra#DescriptionTCCF42V032IFS02IFS02-D12-ITA42MP , 2.7-13.5 MFZ , Mini-DomeTCCF44V032IFS04-D12-ITA44MP , 2.7-13.5 MFZ , Mini-DomeTCCF48V032IFS08-D13-ITA48MP , 3.6-11 MFZ , Mini-DomeTCCF42VI032IFS02-D12-OIA42MP… Continue reading Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C
SEQ – A guide to initial configuration for debugging Enterprise Manager Logs
This guide will outline the steps needed to configure the tool SEQ on a PC in order to use scripts provided by Engineers at Exacq Technologies to aid in debugging Enterprise Manager Support Diagnostic Logs. Pre-Requisites: Initial installation and configuration steps in example – you could run the following commands:(use HTTP unless certs are configured)seqcli… Continue reading SEQ – A guide to initial configuration for debugging Enterprise Manager Logs
Global At Most Rule 30 Days
Description There are some reports that after setting up Global At Most Rules the data is not removing older content off the drives. For example if recording has been taking place for a year and Global At Most Rule is set up after a year of recording some of the older content is not being… Continue reading Global At Most Rule 30 Days
Exempt Files Targeted by Antivirus Scans
*** INTERNAL USE *** Antivirus Configuration As with all third-party software not on the Product Integration section, the user assumes the risk of software incompatibility with the exacqVision software suite. Therefore, if there is an inquiry on what an AV program found and is blocking we should open a ticket with engineering and confirm what the file… Continue reading Exempt Files Targeted by Antivirus Scans
Missing Help Menu Options
Description This article describes why some menu options may not appear to all users of the exacqVision Client software. Products Issue Expected Results Pressing the Show Help button provides many options, several of which link to useful pages on Exacq.com or the Exacq Support Portal. Actual Results Solution This is expected behavior when the exacqVision… Continue reading Missing Help Menu Options
Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Description Arecont Camera 12176DN on fw 65200 is causing the video stream to time out and the stream is reconnecting. CGI access to the camera is fine. Product Steps to Reproduce Connect to the camera and let it record. The video stream is timing out and the stream is reconnecting. CGI access to the camera… Continue reading Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Windows Server 2022 Showing Only One Network Card
Description Some Exacq NVRs built with Microsoft Windows Server 2022 only acknowledge one network interface, rather than two, when being configured out-of-box. <br> Product Issue has been noted on BBE systems ASRock Industrial IMB-X1313 system boards, listed below. NOTE: Windows Server OS is an optional upgrade for many systems, so this will not apply to… Continue reading Windows Server 2022 Showing Only One Network Card
2024-03 March Exacq Release Training
This training covers the following topics: Quick Add – Requires exacqVision Server and Client 24.03 or higher. Supports only Illustra Flex and Pro Gen 3/4 cameras. Architecture changes – Changes made in how the new exacqVision Mobile app connects to exacqVision Server and when exacqVision Web Service is still required. Remote Connectivity – Provided for… Continue reading 2024-03 March Exacq Release Training