Description We have seen reports of the Auto export not finializing. ExacqServer Versions 20.12, 22.12 and 23.06 are all working as expected. Updating to ExacqServer 23.09 it fails to close the file… resulting in a partial file that core.exe is still holding onto and there is no video in the player when attempting to playback… Continue reading Auto Export fails to Close File
Tag: Level2
Remote Connections node not visible in ExacqVision Client
Some ExacqVision Client users report being unable to see the “Remote Connections” tab in some Environments. NOTE: This is typically an Operating System or Domain permissions issue. Products Steps to Reproduce In a restricted environment, or with a restricted user, launch the ExacqVision Client from the Desktop Icon, or folder. Expected Results When signed in… Continue reading Remote Connections node not visible in ExacqVision Client
Some Exacq Ubuntu images may disable Unattended-Upgrades package features by default
Ubuntu’s unattended-upgrades commands and package features may not work as expected when using an Exacq Ubuntu image on ExacqVision hardware. By default on Ubuntu Exacq images, unattended-upgrades package features are purposely disabled from running due to the potential of losing video.
Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03
Description Cameras are not able to switch to Serial IP under Mechanical tab.Looking at the Onvif plugin the PTZ for the camera was set to “0”We could not enable it in the client. When attempting to set the serial to IP in the mechanical PTZ tab, it would flip back to the Serial Port to… Continue reading Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03
Pelco SMLE1-15V5-3h Motion Events are not Received by Exacq
Description The Pelco SMLE1-15V5-3h does will not record or see last motion events in exacq client/ server.Both Firmware’s were tested and work with the override.4.80.0.24(F722c136)and fw 4.86.0.20(7a7d6563) Product ExacqVision Server 24.03.7.0 – 24.09.4.0 Steps to Reproduce Set up motion in the cameras gui for each head in the camera to enable motion events. Expected Results … Continue reading Pelco SMLE1-15V5-3h Motion Events are not Received by Exacq
Ruling out interfering software in Windows
Description When troubleshooting exacqVision software in a Windows environment, it is likely that the customer has installed various monitoring or protection software which could be interfering with our communication or processes. The most common culprit is Anti-virus software. However, there are many different methods of determining what software is running on a machine. There are… Continue reading Ruling out interfering software in Windows
Analog video freezing on tDVR 8016e capture boards – Linux
Description Some Exacq hybrid systems built since 7/23/2024 and running Ubuntu 22.04 have exhibited a freeze of the analog video after running for some period of time. This is likely a result of a false-positive error state in the PCIe ASPM (Active-state Power Management). This can be confirmed using a Terminal with the following command:… Continue reading Analog video freezing on tDVR 8016e capture boards – Linux
2024-09 September Quarterly Release Training
<br> exacqVision Server exacqVision Client exacqVision Web Service exacqVision Enterprise Manager Exacq Mobile 3 exacqVision Mobile Exacq Hardware Hardware Revisions exacqVision Advantage Illustra <br>
PSMOVE For Windows
Description The purpose of this KB is to help run PS MOVE and where to place the files on a system. Product PSMOVE.exe Exacq Server 23.03 and above. File Location: Windows:Place psmove.exe in the Server folder.Open powershell or command promt as ADMIN.cd C:\Program Files\exacqVision\Server and place the psmove.exe into the server folder. Linux: ETA not… Continue reading PSMOVE For Windows
Enterprise Manager memory resource usage high due to importer
Exacq Support has identified an issue with Enterprise Manager importer processes using an excessive amount of memory resource, often requiring reboot due to system becoming unresponsive when installed on some Windows machines. This is estimated to affect versions 23.06.2.0 thru latest versions of ExacqVision Enterprise Manager for Windows. Developers are aware and working on resolving… Continue reading Enterprise Manager memory resource usage high due to importer