Categories
Knowledge Support exacqVision Enterprise Support Categories Products

Upgrading exacqVision Enterprise Health Manager – SQLite Database Access (Legacy)

If you select the SQLite database when installing or upgrading exacqVision Enterprise Health Manager (eVEHM) in Windows Vista or Windows 7 and install the database in or under the Program Files directory, you will have to right-click and select Run as Admin every time you use the eVEHM Client. The Client requires elevated privileges to read and write to a database in or under Program Files.

To avoid selecting Run as Admin every time you run eVEHM Client, save the database file to a directory that is not under Program Files.

<br>

Upgrading-exacqVision-Enterprise-Health-Manager-SQLite-Database-Access.pdf
Categories
Knowledge Support Support exacqVision Client Categories Products

Enabling 4×3 Resolution to Eliminate Gray Bars in Video Windows (Legacy)

NOTE: These are Legacy instructions. This behavior was replaced when Client settings implemented Panel Size settings.

When using cameras with a 4×3 resolution, gray bars might appear to the left and right of the camera’s video window in exacqVision Client. To stretch the 4×3 video so that it fills the screen, manually set the video card to a 4×3 resolution as described in the following steps for your Windows version:

<br>

Before Changing the Resolution:

After Changing the Resolution:

<br><br>

Windows 7

  1. Right-click the computer’s Desktop and select Personalize from the pop-up menu.
  2. Click Display.
  3. Select Adjust Resolution.
  4. In the Resolution drop-down list, select a 4×3 resolution, such as 1280×960, 1152×864, or 1024×768, or 800×600. (The first number divided by the second number should equal 1.333333.)
  5. Click Apply.
  6. If the setting is acceptable, click Keep Changes.<br><br>

Windows XP

  1. Right-click the computer’s Desktop and select Properties from the pop-up menu.
  2. In the Display Properties window, select the Settings tab.
  3. In the Screen Resolution section, select a 4×3 resolution, such as 1152×864, 1024×768, or 800×600. (The first number divided by the second number should equal 1.333333.)
  4. Click Apply.
  5. If the setting is acceptable, click Yes.

<br>

Categories
Knowledge Support Highlighted Support exacqVision Webservice Categories Products

Using SSL with exacqVision Web Service (Linux)

Version 8.4 and Higher

Follow the instructions in Article 1002 to configure HTTPS support in the Web Service.

<br>

Version 8.2 and Lower

SSL, a security system combining authentication and encryption, is used to protect communication between a web server and client. Enabling SSL on a web server allow all clients connecting to that server two key protections:

  1. The client is able to identify the server. There is no way for a fake server to misrepresent itself to a client.
  2. The communication between the client and server is encrypted, preventing a third-party from seeing what data is sent. This ensures the safety of private communication such as usernames and passwords, video data, and more.

NOTES:

  1. This article assumes that exacqVision Web Service version 3.10 or later has been installed with default settings. If you are running version 3.0 to 3.8, see the attached legacy PDF.
  2. A self-signed certificate allows you to use a web browser, but it does not work with mobile devices. Only trusted third-party certificates work with mobile devices.

To use SSL with exacqVision Web Server in Linux, complete the following steps:

  1. Stop exacqVision Web Server by typing sudo /usr/local/exacq/webservice/service.sh stop in a Terminal window.
  2. Open the Web Server Apache Configuration file by typing sudo gedit /etc/evapache/httpd.conf in a Terminal window.
    Find the following lines:

    #Include /etc/evapache/extra/httpd-ssl.conf
    #LoadModule socache_shmcb_module modules/mod_socache_shmcb.so
    #LoadModule ssl_module modules/mod_ssl.so
  3. Delete the pound signs (#) at the beginning of each line.
  4. Save and close the file.
  5. It is recommended, but not required, that you disable the access log for SSL, as this file can grow very large. To do this, open the Apache SSL Configuration file by typing sudo gedit /etc/evapache/extra/httpd-ssl.conf in a Terminal window.
    Find the line with the following text:

    TransferLog “${SRVROOT}/logs/access.log”

    Change it to:#TransferLog “${SRVROOT}/logs/access.log”When finished, save and close the file.
  6. Open the Web Service configuration file by typing sudo gedit /etc/webservice.conf
    Add the following lines to the end of the document:

    [Broker]
    ssl_private_key = /etc/evapache/server.key
    ssl_certificate = /etc/evapache/server.crt

    When finished, save and close the file.
  7. If you were issued certificates, rename them to server.crt and server.key and save them to the /etc/evapache directory and then skip to Step 10. Otherwise, continue with the following steps.
  8. Run cd /etc/evapache in a Terminal window.
  9. To create a self-signed certificate, type sudo openssl req -new -x509 -sha256 -days 365 -nodes -out /etc/evapache/server.crt -keyout /etc/evapache/server.key and answer the questions.

    NOTE: 
    COMMON NAME should be the IP address or FQDN that you use for access to your exacqVision Web Service.
  10. Re-start exacqVision Web Server by typing sudo /usr/local/exacq/webservice/service.sh restart.

    NOTE: To connect to exacqVision Web Server using SSL, you must use HTTPS instead of HTTP.

Troubleshooting

If exacqVision Web Service does not start after configuring it for SSL, complete the following steps:

  1. Open the Apache error logs, found by default at /user/local/exacq/webservice/evapache/logs/error_log.
  2. Look for an entry similar to the following:

    [Wed Mar 04 09:08:54.512004 2015] [ssl:emerg] [pid 19116] AH02565: Certificate and private key www.example.com:443:0 from CERTIFCATE_FILE_NAME.crt and KEYFILE_NAME.key do not match AH00016: Configuration Failed
  3. If you see this entry, complete the following steps:

    a.) Run the following commands, replacing the values in all caps with your values:

    openssl.exe x509 -noout -modulus -in PATH_TO_CRT | openssl md5
    openssl.exe rsa -noout -modulus -in PATH_TO_KEY | openssl md5
    openssl.exe req -noout -modulus -in PATH_TO_CSR | openssl md5

    For example:

    openssl.exe x509 -noout -modulus -in ..\conf\certificate.crt | openssl md5
    openssl.exe rsa -noout -modulus -in ..\conf\privateKey.key | openssl md5
    openssl.exe req -noout -modulus -in ..\conf\csr.csr | openssl md5

    b.) Compare the result values from all of the calls. Each resulting string should be identical. If the values do not match, confer with the certificate authority that issued the certificate.


NOTE: Web Sockets communication will not work using SSL encryption for Web Service versions 7.2.0 – 7.2.6.

Workaround

Disable web sockets in the client configuration page of the browser Client.

Resolution

Update to exacqVision Web Service version 8.4 or later.

<br>

Categories
Knowledge Support Support exacqVision Server Categories exacqVision Hardware Products

Changing the Automatic Login User in Linux (Legacy)

To change the automatic login user in Linux, complete the steps provided for your Linux version.

<br>

Ubuntu 18.04 and higher

On systems built by Exacq with Ubuntu version 18.04 and higher, the ability to use the operating system to configure automatic logins has been removed as a security measure.

You may, however, utilize the Exacq Kiosk User software to create kiosk user accounts and select whether or not a kiosk user account will automatically login.

See also: Setting up the Kiosk User for ExacqVision Systems

Ubuntu 16.04

  1. Log out of the User account.
  2. Log in as an Admin.
  3. From the upper-right corner, click the computer icon from the menu bar.
  4. Select System Settings from the menu.
  5. In the Settings window that appears, select Users.
  6. Select Unlock. Enter the admin password when prompted.
  7. Highlight the user account you wish to automatically login.
  8. Toggle the Automatic Login switch for the user account.
  9. Close the User Accounts window.
  10. Restart the system to test the new automatic login.

Ubuntu 14.04

  1. Log out of the User account.
  2. Log in as an Admin.
  3. From the upper-left corner, open the Applications menu.
  4. Expand the System Tools option from the menu.
  5. Expand the Administration menu, then select User Accounts.
  6. Select Unlock. Enter the admin password when prompted.
  7. Highlight the user account you wish to automatically login.
  8. Toggle the Automatic Login switch for the user account.
  9. Close the User Accounts window.
  10. Restart the system to test the new automatic login.

Ubuntu 12.04

  1. Log out of the User account.
  2. Log in as an Admin.
  3. From the upper-left corner, open the Applications menu.
  4. Expand the System Tools option from the menu.
  5. Select System Settings.
  6. In the System Settings window, select User Accounts.
  7. Select Unlock. Enter the admin password when prompted.
  8. Highlight the user account you wish to automatically login.
  9. Toggle the Automatic Login switch for the user account.
  10. Close the User Accounts window.
  11. Restart the system to test the new automatic login.

Ubuntu 10.04

  1. Log out of the User account.
  2. Log in as an Admin.
  3. In the upper-left corner, select System from the menu bar.
  4. Select Administration from the menu.
  5. Select Login Screen from the menu.
  6. Select Unlock. Enter the admin password when prompted.
  7. Select Log In As and then select the desired user from the drop-down list.
  8. Click Close.
  9. Restart the system to test the new automatic login.

<br>

Categories
Knowledge Support Support Categories exacqVision Webservice Products

Changing Web Server Default Image Quality (Legacy)

Instructions

These instructions only apply to web services 9.4 and earlier

The changes described only affect the default image quality in “simple” mode and this process is not upgrade safe. You must perform this process again each time you upgrade Web Server.

<br>

  1. For Windows: Browse to C:\Program Files\exacqVision\WebService\bin\templates.

    For Linux:
     Browse to /usr/local/exacq/webservice/bin/templates.
  2. Open the file config.html.mako.
  3. Look for the following section:

    query_string = urllib.urlencode([(“s”, hex(server.id)),
                                       (“p”, camera.plugin),
                                       (“d”, camera.device),
                                       (“i”, camera.input),
                                       (“w”, “320”),
                                       (“h”, “240”),
                                       (“q”, “7”)])
  4. Add a line to the end of that section as follows:

    query_string = urllib.urlencode([(“s”, hex(server.id)),
                                       (“p”, camera.plugin),
                                       (“d”, camera.device),
                                       (“i”, camera.input),
                                       (“w”, “320”),
                                       (“h”, “240”),
                                       (“q”, “7”),
                                       (“r”, “5”)])
  5. Change the values to match your preferred settings for the following parameters:

    NOTE: Starting in Web Server 2.1, the following values are stored in a cookie generated from the Web Server. However, you can add these values to the config.html.mako file to override the cookie.

    w = width
    h = height
    q = quality
    r = refresh interval
  6. Save the file.
  7. Open or refresh the Web Server page in your web browser.

<br>

Categories
Knowledge Support Support Categories Products exacqVision Hardware

Replacing an eDVR Board on a Windows-based exacqVision System (Legacy)

Replacing-an-eDVR-Board-on-a-Windows-based-exacqVision-System.pdf

The following procedures describe the process for replacing an eDVR board in a Windows-based exacqVision server. If you have an exacqVision server with multiple eDVR boards, complete both procedures; on a single-board system, you can skip directly to the second procedure.

NOTE: You must be logged in to Windows as an Adminsitrator to perform these procedures. If you are logged in as a User (the account used by default for normal operation of the system), select Log Off from the Start menu and click the Log Off button. When the login screen appears, log in as an Administrator. The default password for the Administrator account is “admin256.”

NOTE: It is recommended that you back up your settings before performing these procedures. To do this, run the exacqVision Client, open the Configuration tree, and select the system in which you will replace the eDVR board. Click Export Settings on the System tab, enter a name for the settings file, and click Save. If you need to restore the settings after the procedures, click Import Settings, browse to the settings file, and click Open.

For a system with multiple eDVR boards

  1. From the Start menu, select Run… . Enter services.msc and click OK.
  2. In the Services window, right-click exacqVision Server and select Stop. Wait for the service to shut down. Leave the Services window open.
  3. Start the Control Center application from the Start, Programs, Exacq eDVR Setup menu.
  4. Select the first eDVR board listed under Exacq in the tree on the left side of Control Center. Determine the Device
    Number for the board as listed on the Info tab.
  5. Repeat the previous step for each listed eDVR board. There should be a board with a Device Number of 1, and any additional boards should be numbered 2, 3, and 4 (up to the total number of eDVR boards installed).
  6. If an installed eDVR board is not listed in the tree, note the device number that is not associated with a board. For
    example, if you have a two-board system and the only listed board has a device number of 2, the board that will be replaced is device number 1.
  7. If all the installed eDVR boards are correctly listed, determine which board needs to be replaced by selecting each board and selecting the Test tab. The board that doesn’t display video correctly is the board that needs to be replaced. Note the device number and serial number (12 characters beginning with “SR” or “ER”) for that board by viewing the Info tab.
  8. Close Control Center.
  9. If you are not ready to replace the eDVR board and you want to resume video recording, restart the exacqVision
    Server service. To do this, right-click exacqVision Server in the Services window and select Start. Wait for the service to start.
  10. Close the Services window.

For ALL systems (with a single eDVR board or with multiple eDVR boards)

  1. Obtain the replacement eDVR board from exacq Technologies.
  2. Shut down the exacqVision system.
  3. Disconnect the power cable from the system.
  4. Remove the lid and determine the location of the eDVR board that needs to be replaced.

    NOTE: The location of the eDVR boards and the steps required to remove them vary depending on the exacqVision server model. On a 2U or 4U system with multiple boards lined up horizontally, device number 1 is the top board and device number 2 is the bottom board. On a 4U system with multiple boards plugged into the motherboard, device 1 is the board farthest to the left when looking at the back of the system, and each successive board to the right is device number 2, 3, and so on. If you know the serial number of the board from the previous procedure, look for the serial number sticker affixed to the board (12 characters beginning with “SR” or “ER”). Be sure to note how the cables are connected to the board you remove.
  5. Install the replacement eDVR board and connect all the cables in the same way they were connected to the board
    you removed.
  6. Connect the power cable. If the system does not start automatically, start the system manually. The system will log in to Windows as a User.
  7. Log out of the User account and log in to the Administrator account, as described in the note at the beginning of this article.
  8. From the Start menu, select Run… . Enter services.msc and click OK.
  9. In the Services window, right-click exacqVision Server and select Stop. Wait for the service to shut down. Leave the Services window open.
  10. Start the Control Center application from the Start, Programs, Exacq eDVR Setup menu.
  11. On a single-board system, select the eDVR board under Exacq in the tree on the left side of Control Center. On the
    Info tab, change the Device Number to 1. Click Save.

    On a multiple-board system, determine which listed eDVR board is the replacement by selecting each board and
    viewing the Device Number. The replacement board should be the highest-numbered device and should not match the device number for the board you removed. For example, on a two-board system, the replacement board should be shown as device number 3. You must change the device number of the replacement board to match the device number of the board you replaced, as determined in the previous procedure. Click Save.

    NOTE: It is very important that the replacement eDVR board’s device number matches the device number of the
    board you removed. Failure to assign the correct device number to the replacement board will result in incorrect
    functionality.
  12. Select the Test tab to verify that the new eDVR board is correctly displaying video from the connected cameras.
  13. Close Control Center.
  14. In the Services window, right-click exacqVision Server and select Start. Wait for the service to start.
  15. Close the Services window.
  16. Log out of the Administrator account and log back in to Windows as a User for the normal operation of the system.

    NOTE: If these procedures were not followed precisely, the names of the cameras associated with the replaced
    eDVR board might appear with default names (Input 1, Input 2, and so on). If so, restore the settings that you
    backed up before starting the replacement process.
  17. Return the eDVR board that you removed to Exacq Technologies using the packaging in which the replacement board was shipped. Print the RMA number on the outside of the package and send it to the following address:
    Exacq Technologies, Inc.
    11955 Exit Five Parkway, Building 3
    Fishers, IN 46037 USA

<br>

Categories
Knowledge Support Documentation Support exacqVision Server Products

RAID Setup Using 3ware Controller – LEGACY

To configure a RAID 5 array using a 3ware controller, complete the following steps:

<br>

  1. Restart the computer.
  2. When prompted, press Alt-3 to enter the 3ware RAID BIOS.
  3. If prompted, type admin256 as the password.
  4. Press any key to acknowledge the warning.
  5. The available drives are listed under Exportable Units. If you are re-creating a failed RAID array, some drives will still be a part of the old array. You must delete the old array before creating the new array. To do this, complete the following steps:

    <br>

    a.) Select the drives in the failed RAID array by pressing Enter when they are highlighted and using the up and down arrows on the keyboard.
    b.) Press Tab to enter the menu.
    c.) Select the Delete Unit square and press Enter.
    d.) Press Enter to confirm. This allows all the drives to be included into one RAID array.

    <br>
  1. Navigate to the top of the list of drives listed as Exportable Units. Highlight Direct Attached and press Enter. Each drive should have asterisk (*) next to it.
  2. Press Tab to enter the menu.
  3. Navigate to the Settings square and press Enter.
  4. Select Controller Policies and press Enter.
  5. Select each policy you want to change and press Enter. Select the correct setting from the list, or type the desired value and press Enter.

    a.) Export JBOD Disks should be No.
    b.) Staggered Spinup should be Enabled.
    c.) Delay Before Spinup should be 2.
    d.) Number of Drives Per Spinup should be 1.
    e.) Delay Between Spinups should be 1 second.
    f.) Staggered Method should be SATA00B.
    g.) Auto-Carving should be Enabled.
    h.) Carving Factor should be 2048.
    i.) Auto-Rebuild should be Enabled.
    j.) Auto-Verify Preferred Start Day should be Saturday.
    k.) Auto-Verify Preferred Start Time should be 12:00am.

    <br>
  1. Navigate to OK and press Enter.
  2. Navigate to Create Unit and press Enter.
  3. Select each setting you want to change and press Enter. Select the correct setting from the list, or type the desired value and press Enter.

    a.) Array Name should be Exacq.
    b.) RAID Configuration match the raid level desired (5 or 6).
    c.) Stripe Size should be 256KB.
    d.) Write Cache Setting should be Enabled.
    e.) Read Cache Setting should be Intelligent.
    f.) StorSave Profile should be Performance.
    g.) Auto-Verify should be Enabled.
    h.) Rapid RAID Recovery should be Fast Rebuild/Shutdown.

    <br>
  1. Select Advanced and press Enter.
  2. Select each setting you want to change and press Enter. Select the correct setting from the list, or type the desired value and press Enter.

    a.) Boot Volume Size should be 33.
    b.) Drive Querying Mode should be Enabled.
    c.) Continue On Error When Rebuild should be Disabled.
    d.) Initialization Method should be Background.

    <br>
  1. Navigate to OK and press Enter.
  2. Navigate to OK and press Enter.
  3. Press Y to confirm cache without a battery.
  4. Note values and press any key.
  5. Press F8.
  6. Press Y to Save Configuration and Exit.

    <br>

Now you can install the operating system.
<br>

Categories
Knowledge Support Highlighted Support Categories exacqVision Webservice Products

Using SSL with exacqVision Web Service (Windows)

Version 8.4 and Higher

Follow the instructions in Article 1002 to configure HTTPS support in the Web Service.

<br>

Version 8.2 and Lower

SSL, a security system combining authentication and encryption, is used to protect communication between a web server and client. Enabling SSL on a web server allow all clients connecting to that server two key protections:

  1. The client is able to identify the server. There is no way for a fake server to misrepresent itself to a client.
  2. The communication between the client and server is encrypted, preventing a third-party from seeing what data is sent. This ensures the safety of private communication such as usernames and passwords, video data, and more.

NOTE: A self-signed certificate allows you to use a web browser, but it does not work with mobile devices. Only trusted third-party certificates work with mobile devices.

To use SSL in Windows with exacqVision Web Service, complete the following steps:

  1. Either create a self-signed certificate, or purchase a certificate from a trusted third party. (Creating a Self-Signed SSL Certificate) COMMON NAME should be the IP address or FQDN that you use to access your exacqVision Web Service. If acquiring a third-party cert, you might need to provide them with a Certificate Signing Request (CSR) file as follows:

    a. Navigate to https://exacq.com/support/gencsr.php.

    b. Enter all fields to output a .csr file and RSA key file to a zip file. Submit this data to the CA from which you are purchasing the certificate.

    c. If you have purchased a chained certificate, be sure to download the appropriate intermediate bundle.

    d. Place the .crt file and the intermediate bundle file (also a .crt file) from your CA into the Apache\conf directory.
  2. Rename the .crt file to server.crt and the .key file to server.key. Save the .crt and .key files to C:\Program Files (x86)\exacqVision\WebService\Apache\conf\.
  3. Stop exacqVision Web Server using the link on the Start menu.
  4. Open the Web Server Configuration file with Notepad as an administrator from C:\Program Files (x86)\exacqVision\WebService\Apache\conf\httpd.conf.

    Find the following line:

    LoadModule ssl_module modules/mod_ssl.so

    Delete any preceding pound sign (#) characters.

    Find the following line:

    Include conf/extra/httpd-ssl.conf

    Delete any preceding pound sign (#) characters.

    NOTE: Make sure your SSL Certificate File and SSL Certificate Key File are in the Apache\conf directory.
  5. Open the Apache SSL Configuration file in Notepad as an administrator. The file is located at C:\Program Files (x86)\exacqVision\WebService\Apache\conf\extra\httpd-ssl.conf.
    Find the line that begins with:
    FilesMatch “…

    Change it to:

    FilesMatch “\.(cgi|shtml|phtml|php|html)$”

    NOTE:
     Those lines will also include angle brackets. Do not remove the brackets.

    When finished, save and close the file.
  6. It is recommended, but not required, that you disable the access log for SSL, as this file can grow very large. To do this, open the Apache SSL Configuration file in Notepad as an administrator. The file is located at C:\Program Files (x86)\exacqVision\WebService\Apache\conf\extra\httpd-ssl.conf. Find the line with the following text:

    TransferLog “${SRVROOT}/logs/access.log”

    Change it to:#TransferLog “${SRVROOT}/logs/access.log”When finished, save and close the file.
  7. Open the Web Service Configuration file in Notepad as an administrator. The file is located at C:\Program Files (x86)\exacqVision\WebService\WebService.ini.
    Add the following lines to the end of the document:

    [Broker]
    ssl_private_key = C:\Program Files (x86)\exacqVision\WebService\Apache\conf\server.key
    ssl_certificate = C:\Program Files (x86)\exacqVision\WebService\Apache\conf\server.crt

    When finished, save and close the file.
  8. Open an exception for TCP port 443 in your firewall.
  9. Start exacqVision Web Server using the link under the Start button.

<br>

Tips

  1. When purchasing an SSL certificate, many providers offer an Intermediate Bundle, or additional certificates that need to be present that will link your certificate through the chain to a root certification authority. Usually the provider will also provide documentation that describes how to accomplish this with Apache, but is a good idea to ask them before or during the purchase process. Exacq is not responsible for making your certs capable of working with Apache.
  2. The httpd-ssl.conf file contains sections for Server Certificate, Server Private Key, Server Certificate Chain, and Certificate Authority. You must modify these sections with the appropriate paths to your specific files.
  3. It is possible to combine all the intermediate certificates that the provider might give you into one file and use that in the Server Certificate Chain section. Again, consult the provider for more information.
  4. You should also find and modify the following line to include the name for which your certificate was issued (your server’s name) instead of:

    ServerName www.example.com:443

<br>

Troubleshooting

If exacqVision Web Service does not start after configuring it for SSL, complete the following steps:

  1. Open the Apache error logs, found by default at C:\Program Files\exacqVision\WebService\Apache\logs\error.log.
  2. Look for an entry similar to the following:

    [Wed Mar 04 09:08:54.512004 2015] [ssl:emerg] [pid 19116] AH02565: Certificate and private key www.example.com:443:0 from CERTIFCATE_FILE_NAME.crt and KEYFILE_NAME.key do not match AH00016: Configuration Failed
  3. If you see this entry, complete the following steps:

    a.) Run the openssl utility (found by default at C:\Program Files\exacqVision\WebService\Apache\bin\openssl.exe).

    b.) Run the following commands, replacing the values in all caps with your values:

    openssl.exe x509 -noout -modulus -in PATH_TO_CRT | openssl md5
    openssl.exe rsa -noout -modulus -in PATH_TO_KEY | openssl md5
    openssl.exe req -noout -modulus -in PATH_TO_CSR | openssl md5

    For example:

    openssl.exe x509 -noout -modulus -in ..\conf\certificate.crt | openssl md5
    openssl.exe rsa -noout -modulus -in ..\conf\privateKey.key | openssl md5
    openssl.exe req -noout -modulus -in ..\conf\csr.csr | openssl md5

    c.) Compare the result values from all of the calls. Each resulting string should be identical. If the values do not match, confer with the certificate authority that issued the certificate.


NOTE: 
Web Sockets communication will not work using SSL encryption for Web Service versions 7.2.0 – 7.2.6.

<br>

Workaround

Disable Web Sockets in the client configuration page of the browser Client.

<br>

Resolution

Update to exacqVision Web Service version 8.4 or later.

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

Locking Down Linux GRUB (Legacy)

To lock down Linux GRUB, complete the following steps:

<br>

  1. Download the attachment lock-grub.sh.
  2. Make it executable: chmod +x lock-grub.sh
  3. Execute the script with your desired password: sudo ./lock-grub.sh admin256

<br>

This puts a password entry in /boot/grub/menu.lst as an md5 hash. If you want to change it after running this script, replace the hash with one created with grub-md5-crypt.

<br>

To view code follow the link: http://exacq-staging.instil.co/#/file-manager/1b63f3e9-b6e5-48be-9cd2-14b4a1ad2fad/kb-00597-597-210212

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

Highpoint RAID Troubleshooting (Legacy)

For troubleshooting information, see the attached PDF.
The following exacqVision models were manufactured with Highpoint RAID controllers from 2007 to 2009:

  • 2310 (4 ports)
  • 2320 (8 ports)
  • 2300 (4 ports, PCIe 1x)

<br>

To determine whether your system contains a Highpoint RAID controller, look at the RAID BIOS screen that appears when the system is first started (before the operating system starts).

<br>