Categories
Knowledge Support Cloudvue Support Categories Products

Cloudvue Legacy Subscription Accounts

Description

  • Cloudvue Gateway
  • C2C

Solution

Service Plan – TCSVMSM – VMS only Monthly

Storage Retention – No Cloud Drive

Legacy Accounts

Account
1800Packouts
7thGen
Access Control Consultants
Aces LLC
ACS, JOCO Library
Acurix
Amerisure
Andani Imports
Apple Security Solutions
Arbelbide Farms LLC
Bagby and Russell
Bally Ribbon
BeltoneNE
Bridgeway
Brite Star
Builders Trust
CE Pizza
Claresholm
Coastal Pizza
Dawg Paradise
Desert Hills
Duke Communications
Elauwit
Elauwit, EdR
Empiretech
eSecurity, Wash N Roll
Fidelis Solutions
Floors Direct
Fuller Apt Homes
Hightek
Innovative IT
isoflex
ITZ Networks
JCSS
Jetz Foods
Johnson Controls Inc, Sammamish Mosque
Knacksmith
LC Pizza
Little Caesars
LivingRoomTheaters
Maquina Verde
McKenzie Schools
MTG
MTNC
MTNGP
Music Arts Enterprises, Inc
MyanTech
Norristown Rd
Northcoast Security
OCX Network
Ostrynski
OxfordSuites
Peterson Drug
Powercon
Prioryca.org
Reliant Media LLC
SidewaysGreen
Skyzone
Smartvue
Smartvue, Havasu Resorts
Smartvue, Heredia
Smartvue, MRA Group
Spearmint Rhino
Surveillance Audio Video
Techie
Technagy
The Paradies Shops
T-Mobile
Trails Travel
TruFusion
Turnkey Integrators
Unassigned
Verily Life Sciences
Vigon
Vortex
zBest Delis
Categories
Knowledge Support Configuration Support exacqVision Webservice Categories Products

Creating a Self-Signed SSL Certificate

Before Beginning…

  • Self-signed certificates are NOT secure. It is recommended to use Let’s Encrypt (configurable via the web service UI) if you do not wish to pay for the cost of a trusted HTTPS certificate.
  • A self-signed certificate allows you to use a web browser, but does not work with mobile devices. Only trusted third-party certificates work with mobile devices.
  • This document assumes that ExacqVision Web Service 3.0 or later has been installed with the default settings.

Requirements

You will need the OpenSSL program to create a self-signed certificate. The method of obtaining this program varies based on the operating system used.

  • Linux – OpenSSL is included by default on all modern Ubuntu distributions. If for any reason it is not, run:
    sudo apt-get install openssl
    in a Terminal window and follow the prompts.
  • Windows – The easiest way is to obtain a pre-compiled executable from SourceForge:
    1. Navigate to http://gnuwin32.sourceforge.net/packages/openssl.htm
    2. Under the ‘Download’ section, click the link labeled ‘Zip’ beside the row labeled ‘Binaries’.
    3. After downloading, extract (unzip) the contents of this file.
    4. The executables extracted may then be run independently without installation. OpenSSL.exe is located within the ‘bin’ folder of the extracted Zip file contents. The following procedures explain how to continue.

Note: A certificate generated on either platform will work on the other
(i.e.- a certificate generated using openssl on Linux can be used with a Windows web service).

Windows Procedure

  1. Open a CMD window.
  2. Navigate into the unzipped directory, then into the ‘bin’ directory in which the recently extracted OpenSSL executable resides.
  3. Create a self-signed certificate by typing the following:
    openssl.exe req -new -x509 -sha256 -days 365 -nodes -out server.crt -keyout server.key -config ..\share\openssl.cnf
  4. When running this command you will be prompted to enter several fields. Answer the questions according to your needs. COMMON NAME should be the IP address or FQDN that you use to access your ExacqVision Web Service (www.domain.com).
  5. Place the resulting files (server.crt, server.key) according to your ExacqVision Web Service version:
    • 8.4 and above: Use the web service configuration interface to configure HTTPS using the generated files.
      1. Log in to your Web Service Configuration page
      2. Expand the Configuration menu
      3. Click HTTPS
      4. Click Configure
      5. Select External and import your generated .crt and .key files.
      6. Apply the changes
      7. Click the link to restart the web service
    • 3.0 to 8.2: use the file explorer and CMD
      1. place the files in the following directory
        C:\Program Files[ x86 ]\exacqVision\WebService\Apache\conf
      2. Using CMD, stop the web service: net stop webservice
      3. Using CMD, start the web service: net start webservice

Linux Procedure

  1. Open a Terminal window
  2. Create a self-signed certificate by entering the following command:
    openssl req -new -x509 -sha256 -days 365 -nodes -out server.crt -keyout server.key
  3. When running this command you will be prompted to enter several fields. Answer the questions according to your needs. COMMON NAME should be the IP address or FQDN that you use to access your ExacqVision Web Service (www.domain.com).
  4. Place the resulting files (server.crt, server.key) according to your ExacqVision Web Service version:
    • 8.4 and above: Use the web service configuration interface to configure HTTPS using the generated files.
      1. Log in to your Web Service Configuration page
      2. Expand the Configuration menu
      3. Click HTTPS
      4. Click Configure
      5. Select External and import your generated .crt and .key files. Apply the changes
      6. Click the link to restart the web service
    • 3.0 to 8.2: use the file explorer and Terminal
      1. place the files in the following directory
        /etc/evapache
      2. Using Terminal, restart the web service:
        sudo /usr/local/exacq/webservice/service.sh restart
Categories
Video Library Configuration Knowledge Support Support Illustra Youtube Video Library Categories Products exacqVision Integrations

Illustra Body Worn Camera Setup (Legacy) – Support Training

IMPORTANT: This video was made for BWC Kiosk Software version 1.x and was deprecated upon release of version 2.x

This video is for internal support training and includes Troubleshooting information towards the end, beginning at the 15:00 mark.

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

Replacing a Drive in Ubuntu 20.04 or later, Using GParted (Legacy)

This procedure is applicable to replacing the primary hard drive of a Linux-based exacqVision system. It assumes that the operating device is installed to an on-board flash device. Do NOT use this procedure when simply adding a drive to a system.

  1. Run GParted from System, Administration, GParted. Select the empty hard drive from the drop-down list in the top-right corner. Note that the drive is unallocated, which indicates that you have selected the correct hard drive. Select Create Partition Table from the Device menu.


  2. Select gpt from the Select New Partition Table Type drop-down list. Click Apply.


  3. Right-click in the unallocated space and select New to open the Create New Partition window. Select 20000 (or more) in the New Size (MiB) box. Select linux-swap in the File System drop-down list. In the Label field, type swap. Click Add.


  4. Right-click the unallocated space and select New to open the Create New Partition window. Select 10000 (or more) in the New Size (MiB) box. Select ext4 in the File System drop-down list. In the Label field, type /mnt/export. Click Add.


  5. Right-click the unallocated space and select New to open the Create New Partition window. Select the highest available number in the Set New Size (MiB) box. Make sure Free Space Preceding and Free Space Following are both zero. Select ext4 in the File System drop-down list. In the Label field, type /mnt/edvr/1. Click Add.


  6. Click the green checkmark and then click Apply. Wait for the operations to complete.
  7. Open a Terminal window by selecting ApplicationsAccessories, and then Terminal. Enter the following command:

    sudo gedit /etc/fstab
  8. Add the following lines to the end of the fstab file:

    LABEL=swap none swap sw 0 0
    tmpfs /tmp tmpfs defaults,size=10g 0 0
    tmpfs /var/tmp tmpfs defaults
    LABEL=/mnt/export /mnt/export ext4 relatime,errors=remount-ro 0 0
    LABEL=/mnt/edvr/1 /mnt/edvr/1 ext4 relatime,errors=remount-ro 0 0


  9. In the terminal window, enter the following commands.

    sudo /etc/init.d/edvrserver stop
    sudo udevadm trigger

    sudo mount -a

    To create your export directories and change ownership:
    Note: in the following commands both “admin” and “user” should be changed to the relevant account names for the machine having issues.

    sudo mkdir /mnt/export/admin
    sudo mkdir /mnt/export/user
    sudo chown admin /mnt/export/admin
    sudo chown user /mnt/export/user
    sudo /etc/init.d/edvrserver start
  10. In a Terminal window, enter the following commands:
    Note: in the following commands both “admin” and “user” should be changed to the relevant account names for the machine having issues.

    sudo rm -r /home/admin/exacqVision\ Files
    sudo rm -r /home/user/exacqVision\ Files
    sudo ln -s /mnt/export/admin /home/admin/exacqVision\ Files
    sudo ln -s /mnt/export/user /home/user/exacqVision\ Files
  11. Run exacqVision Client and check the Storage configuration. You should see the new drive in the list of attached storage devices

Categories
Knowledge Support Support Categories exacqVision Hardware

Firefox – Updating Old Ubuntu Repositories

Title

Firefox – Updating Old Ubuntu Repositories

Description 

Once an Ubuntu release has hit it’s end of life (EOL) date it may be necessary to manually add sources to the repository sources.list in order to update Firefox to a version that will have meet the minimum requirements to work with modern websites and software. 

Product 

  • Firefox 
  • Ubuntu (EOL) Releases

Solution

NOTE:  The preferred solution would be to re-image to a version of Ubuntu which has not reached end life! 

  1. Uninstall Firefox
    • Close all instances of Firefox, then open a terminal window and run the following command:

sudo dpkg -P firefox

  1. Update sources.list to include old-release repositories
    • From terminal

sudo gedit /etc/apt/sources.list

Append the lines appropriate for the OS to the end of sources.list, then save and close gedit.


Ubuntu 8.04 May 9, 2013

deb http://old-releases.ubuntu.com/ubuntu/ hardy main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ hardy-updates main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ hardy-security main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ hardy-backports main restricted universe multiverse


For 10.04 April 30, 2015

deb http://old-releases.ubuntu.com/ubuntu/ lucid main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ lucid-updates main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ lucid-security main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ lucid-backports main restricted universe multiverse


For 12.04  April 28, 2017

deb http://old-releases.ubuntu.com/ubuntu/ precise main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ precise-updates main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ precise-security main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ precise-backports main restricted universe multiverse


For 14.04 April, 2019

deb http://old-releases.ubuntu.com/ubuntu/ trusty main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ trusty-updates main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ trusty-security main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ trusty-backports main restricted universe multiverse


For 16.04 April, 2021

deb http://old-releases.ubuntu.com/ubuntu/ xenial main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ xenial-updates main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ xenial-security main restricted universe multiverse

deb http://old-releases.ubuntu.com/ubuntu/ xenial-backports main restricted universe multiverse

  1. Install libcap2-bin
    • From terminal

sudo apt-get update

sudo apt-get install libcap2-bin

  1. Install Firefox
    • From terminal

sudo apt-get install firefox

Categories
Video Library Demo exacqVision Enterprise exacqVision Server Categories Products

2022-04-27 Software Updates Packaging Utility and Legacy Releases

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Categories
Knowledge Support exacqVision EDGE exacqVision Enterprise Support exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice

exacqVision Legacy Software Downloads

Title

exacqVision Legacy Software Downloads   

Description

Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download.    

Product 

exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager  

Solution  

Older versions of exacqVision Server and Client software are available on our Legacy Downloads page.  To access the Legacy Downloads page, go to https://exacq.com/reseller/Legacy/index.html

  • Enter the server’s current expiration Date in the form YYYY-MM-DD, the results will automatically be filtered to show the most recent release date for which your SSA is valid through. 
  • Expand the results and then click on the desired software to download. 
  • If a different version is desired clear the date entered and manually scroll through the available versions. 

  The license expiration date can be found using the exacqVision Client.    Note: you are always entitled to the latest exacqVision Client software regardless of the status of your license.

Categories
Knowledge Support Support exacqVision Webservice Categories Products

Web Client API does not persist login credentials to older web services (Legacy)

Affected Versions

Web API 7.6.0

<br>

Description

When using the method EVWEB2.Server.login to log into a server on a web service of version 3.2-3.8, the EVWEB2.Server object returned in the callback has incorrect values. Notably, the name parameter will be replaced with an empty string and the detailInfo property will be set to an EVWEB2.ServerDetailInfo object will all default values, when it should be null (as that feature is not supported).

<br>

Workaround

Upgrade the web service to version 3.10 or later (or downgrade to 3.0 or below).

<br>

Resolution

Fix planned for Web API 7.8

Categories
Knowledge Support Support Categories exacqVision Webservice Products

Dewarping of Dahua cameras not working on web client or Exacq Mobile 3 (Legacy)

Affected Versions

  • exacqVision Web Service 7.6, running on Windows

<br>

Description

In web service 7.6 (Windows only), dewarping of Dahua fisheye cameras does not work. These cameras do not show any dewarping options in the web client or Exacq Mobile 3 app.

<br>

Workaround

  1. Install the exacqVision Client on the web service or refer to an existing client installation on another machine.
  2. Copy C:\Program Files (x86)\exacqVision\Client\fish_eye.dll where the client is installed to the C:\Program Files (x86)\exacqVision\WebService\bin directory where the web service is installed.
  3. Restart the web service.

<br>

Resolution

Update exacqVision Web Service to version 8.2.2 or higher

<br>

Categories
Knowledge Support Support exacqVision Client Categories Products

Enabling Legacy Authentication Mode

*** INTERNAL USE ***

With the introduction of the new Authentication mode in exacqVision Client and Server 6.8, the temporary admin password no longer works. However, exacqVision Client includes a way to run in Legacy mode, thus enabling the temporary admin password.

<br>

This procedure should be used only by Exacq Technical Support.

Double-click on the LegacyAuthentication.xdv file, which should be associated with exacqVision Client, to open it. This file can be found in the following directories:

<br>

Windows: ../exacqVision/Client/LegacyAuthentication.xdv
OSX: ../edvrclient.app/MacOS/LegacyAuthentication.xdv
Linux: /usr/local/exacq/client/LegacyAuthentication.xdv

<br>

When this file is opened, the temporary admin password is enabled and can be reset. To enable the new Authentication mode, close and re-open exacqVision Client.

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