Issue
Customers using exacqVision LC Series IP servers with H110M motherboards need to upgrade to Ubuntu 18.04 to avoid an issue in which the client could freeze the system.
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Resolution
Model Number and Motherboard information can be found in the System Information section on the System tab. (Configuration > YOUR SYSTEM NAME > Configure System > System Tab)
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Both the recovery instructions and operating system can be downloaded from our support downloads page at https://www.exacq.com/support/downloads
NOTE: Use the following credentials when prompted.
- Username: guest
- Password: exacqvisionip
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Instructions
USB-KEY Recovery Instructions > Linux USB Key Recovery Instructions.pdf
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Recovery Image
OSImages > Ubuntu 18.04 > Linux-1804-20191103.zip Size: 4.92 GB
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