Tag: LAN

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Knowledge Support Support Categories exacqVision Webservice Products

Using exacqVision Web Service with Edge Cameras

Edge cameras cannot run the exacqVision Web Service. If you want to connect to an Edge camera using the Web Client or the Exacq Mobile 3 app you will need to install the exacqVision Web Service on another machine.

The web service can be run on other machines but you will need to enter the Web Service Configuration to change the default server address from the loop back of 127.0.0.1 to the address of your Edge device(s).

Unlike an NVR installation of the exacqVision Server, the Edge Server application does not permit changing the default listening port for incoming client connections. Therefore, if you need to use the web service with Edge cameras you will need to configure the proper port forwarding for these connections. The addresses and port forwarding used depend on where you are placing the web service, and whether you are using multiple Edge devices behind the same router.

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Web Service Inside LAN

If the web service is inside the same Local Area Network as the Edge cameras, you may use the Server Connections page in the Web Service Configuration to connect the web service to each Edge camera. This requires minimal port forwarding in the router.

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Web Service Across WAN

If the web service is placed outside of the Local Area Network the Edge cameras are on, you will need to configure port forwarding as well as port translation. Port translation is used because the listening port of the Edge servers cannot be changed from their default port numbers. 

NOTE: Some home or small business routers may not be capable of port translation.

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Knowledge Support Support exacqVision Server Categories Products

Updating LAN Firmware on exacqVision Systems with Intel 82574L & 82579LM Network Adapters

A small percentage of exacqVision systems with Intel 82574L and 82579LM network adapters have been found to exhibit widely fluctuating network performance and then lock up. The problem can be resolved by updating the adapter firmware.

To determine whether your system contain these adapters and require the update, follow the following process appropriate for your operating system:

Windows Systems

  1. Click on Start, then Control Panel, then Device Manager, and look for the Network Adapters entry. If you have either or both Intel 82574L & 82579LM, proceed with the following steps.
  2. Download the latest LAN firmware for the motherboard from https://exacq.com/reseller/LAN_Drivers_10252012.zip. (The username required to download the file is guest, and the password is exacqvisionip.)
  3. Extract the contents of the file into a temporary folder.
  4. Navigate to the appropriate folder based on theWindows version running (32 bits or 64 bits).
  5. Double-click on the executable file and follow the prompts.
  6. After the process is complete, restart the system.

Linux Systems:

  1. Open a Terminal window and type lspci –nn. Look for the network adapters; if either Intel 82574L & 82579LM is listed, proceed with the following steps.
  2. Download the latest LAN firmware for the motherboard from https://exacq.com/reseller/LAN_Drivers_10252012.zip. (The username required to download the file is guest, and the password is exacqvisionip.)
  3. Extract the contents of the file into a temporary folder.
  4. Navigate to Linux folder and double-click on the .deb file.
  5. Follow the prompts until completion, and then restart the system.

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Updating-LAN-Firmware-on-exacqVision-Systems-with-Intel-82574L-82579LM-Network-Adapters.pdf